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“Sensational”

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Hilton Glasgow Grosvenor Hotel
Ranked #37 of 96 Hotels in Glasgow
Certificate of Excellence
1 review
“Sensational”
5 of 5 bubbles Reviewed July 13, 2011

I stayed at this hotel for 2 nights and i have to say it was like being back at home. on entering the hotel i was greeted by lovely big smiles from the reception team and the room i was given i could not fault. the bovine menu was great value for world class food and the staff were genuinely happy to help. in the terrace bar i was served by a young man named stephen who i can only describe as being sensational, he realy couldnt do enough for me or any of the other guests he had in, he is an absolute credit to the hotel and when i return i can only hope it is him who serves me again. a great hotel with superb hospitality and value for money, will be recomending to all friends and family

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sarah3D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlasgowGrovenor, Manager at Hilton Glasgow Grosvenor Hotel, responded to this review, July 24, 2011
Dear Sarah3D,

We are thrileed to hear that we made you feel at home when you stayed with us! I will let my team know about your kind comments, they will be very happy that they succeeded in making your stay memorable

We look forward to welcoming you again in the near future

Warm regards
David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,369 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (230)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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English first
Edinburgh, United Kingdom
1 review
5 of 5 bubbles Reviewed July 11, 2011

the staff here are fabulous, the food supplied during my business meeting at the hotel was 1st class. The facilities for business for good, central location. This hotel is highly recommended. Nothing is a problem for them 5star plus

Room Tip: Ask for a room over looking the gardens
See more room tips
  • Stayed June 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank irislillypad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlasgowGrovenor, Manager at Hilton Glasgow Grosvenor Hotel, responded to this review, July 12, 2011
Dear irislillypad,

As one of the managers at this hotel, it is a pleasure to read that our staff have made such a positive impact on your stay. I will make sure that they read your kind words since they will surely motivate them to keep up the great work!

Many thanks for taking the time to share your experience with the TripAdvisor community and we look forward to welcoming you again to our property in the near future,

Warm regards
David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed July 9, 2011

Apparently this hotel is due to be re-furbished soon, so all of the following may count for nothing.

Pros.

Great location. Have always stayed in the Glasgow central business district before – the West End was a great surprise. Hotel is located near shops and bars and the botanical gardens (which is well worth a visit).

Breakfast – not normally a fan of hotel breakfasts in any shape or form, but I would make an exception for this place. Whoever is the buyer for the breakfast room is doing a good job in sourcing high quality ingredients – for both the cooked food and for things like a fresh fruit salad that is actually fresh and not the ubiquitous fruit cocktail out of tin. Fresh raspberries were a nice touch.

My Room – had a deluxe room, which had very large picture windows with a view of the tree tops and roofs of the glass houses in the botanical gardens. Comfortable bed, good lines and towels.

Very friendly and helpful staff: check-in, bar, breakfast room – everywhere.

Peeves.

No air con in the room. Big picture windows hard to open, and because limiters had been fitted couldn’t be opened very much – and had a tendency to slam shut. Could be hot in a heat wave.

No Wi-Fi. Tiny business Centre that is neither use nor ornament.

  • Stayed June 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank createascreenname
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlasgowGrovenor, Manager at Hilton Glasgow Grosvenor Hotel, responded to this review, July 12, 2011
Dear createascreenname,

Many thanks for providing us with such a detailed review! We go to great lenghts to ensure the freshness of our products so it was a pleasure to read that you enjoyed our breakfast, I will definitely pass on your comments to our procurement officer.

As you identified at the beggining, we are about to enter a very comprehensive refurbishment process that will get rid of all the "peeves" that you listed. A strong and reliable Wi-Fi connection is currently being installed throughout the entire hotel and should be operational shortly.

Furthermore, the room refurb will include a re-fitting of the windows to make them easier to manage and more effective at controlling room temperature.

We look forward to having you as our guest soon

Kind regards
David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed July 4, 2011

We spent 3 nights here and we were pleasantly surprised. We normally try to avoid large hotels having mixed but usually negative experience of them. This visit, we needed to be in the west end and walking distance to where our daughter is staying so chose the Hilton primarily for its location. But we found the whole experience very positive indeed. The room was spotlessly clean, quiet and extremely comfortable. We didn't book breakfast as we needed to be flexible but ended up having breakfast on 2 mornings. Nice food, good choice and we thought, reasonably priced. Hotel staff very friendly and helpful. Perhaps a little more expensive than other large hotel chains but we definately feel the difference in service and comfort.

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Annie5418
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlasgowGrovenor, Front Office Manager at Hilton Glasgow Grosvenor Hotel, responded to this review, July 6, 2011
Dear Annie5418,

I am very happy to read that our hotel proved to be the exception to your "large hotel = bad experience" rule. We aim to provide excellent service and are thrilled that we made a positive impact in your stay.

We look forward to having you as our guest in the near future.

Regards
David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed July 2, 2011

stayed for two nights and feel compelled to bring attention to the excellent service we received by two members of staff. jennifer on reception welcomed us with a big bright smile and on hearing that it was my mum's 60th she appeared up to the room with a complimentary bottle of prosecco for the birthday girl. what a lovely gesture. she is a credit to the front office team. in the bar we were served by stephen, who really couldn't do enough for us. there were ten of us who stopped for lunch and the service he provided was second to none. he was alone on his shift and was very very busy but did not crack under the pressure and still provided a very high standard of service. he was pleasant and courteous and everyone in my company remarked on how fantastic he was. although he was professional he felt like an old friend and i hope we are fortunate enough to be served by him on our next visit. big thanks to jennifer and stephen :)

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank rubberducky56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlasgowGrovenor, Front Office Manager at Hilton Glasgow Grosvenor Hotel, responded to this review, July 6, 2011
Dear rubberducky56,

Many thanks for your kind comments on our hotel's services. I would like to let you know that both Stephen and Jennifer are positively thrilled to have made a difference during your stay!

It was a pleasure to have you as our guest and we look forward to welcoming you again really soon.

Warm regards
David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kirriemuir, United Kingdom
Level Contributor
165 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed June 30, 2011

The room was comfortable, clean and quiet. The staff were helpful and friendly. The breakfast was good and the choice ample.
There is a lot of public transport at the door, including the underground.

Room Tip: One overlooking the Botanic Gardens
See more room tips
  • Stayed June 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank corvet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlasgowGrovenor, Front Office Manager at Hilton Glasgow Grosvenor Hotel, responded to this review, July 1, 2011
Dear corvet,

Many thanks for your kind comments on our property! It is a pleasure to read that you enjoyed your stay with us.

It will be our privilege to welcome you to our hotel in the near future.

Kind regards
David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed June 29, 2011

My best mate was having his wedding reception here, so as his best man my wife and I decided to stay overnight. From checking in 'till checking out you are made to feel special and an appreciated guest by all staff. Common courtesy doesn't go asmiss here with plenty of "yes sir", "anything else we can do sir?" etc., as well as nothing being too much of a problem to the staff.

Our room was well appointed, comfortable and of a decent size, however it did overlook the multi-storey car park and was directly behind the hotel rooftop plant of ductwork and air handling units, although it didn't detract from the room and wasn't noisy. If you look beyond this and the car park you do get a nice view of the historic Glasgow West End towers. Our friends rooms facing to the rear of the hotel over Great Western Road, were a lot larger, although no better equipped or appointed than ours.

The bar staff were extremely friendly and accommodating, and the buffet breakfast the following morning was simply one of the best I have ever experienced. The choice was unbelieveable with everything you could imagine for a full cooked Scottish breakfast, including haggis, to a wide selection of cereals, fruit, yoghurts, fruit juices and tea & coffee.

Our overall experience of the Grosvenor was excellent and I would definately revisit.

Room Tip: Try to get a room to the rear of the hotel
See more room tips
  • Stayed June 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank unclehuey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlasgowGrovenor, Front Office Manager at Hilton Glasgow Grosvenor Hotel, responded to this review, July 1, 2011
Dear unclehuey,

We are thrilled to read that we made such a positive impact on your stay! I have shared your kind words with our team so that they may see that their hard work is having the results they aim for.

It is always a pleasure to hear of a valued guest's satisfaction but, in your case, it is even more so because we suceeded in making a difference during such an important day for you and your friend.

We look forward to welcoming you to our property again in the near future

Warm regards
David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Glasgow Grosvenor Hotel

Property: Hilton Glasgow Grosvenor Hotel
Address: 1 - 9 Grosvenor Terrace | Great Western Road, Glasgow G12 0TA, Scotland
Phone Number:
Location: United Kingdom > Scotland > Glasgow
Amenities:
Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#18 Luxury Hotel in Glasgow
#23 Business Hotel in Glasgow
#26 Romantic Hotel in Glasgow
#43 Family Hotel in Glasgow
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Glasgow Grosvenor Hotel 4*
Number of rooms: 96
Official Description (provided by the hotel):
Situated in the heart of Glasgow's vibrant and bustling West End and within walking distance of Glasgow University, the Hilton Glasgow Grosvenor hotel is the perfect place to stay during your visit to Scotland's biggest city. Excellent transport links give Guests easy access to the SECC, Glasgow city center and Glasgow International Airport. Enjoy great local produce in the highly acclaimed Bo'vine Restaurant and fabulous cocktails in the award winning bobar. Complimentary access to the leisure facilities at the nearby Hilton Glasgow hotel allows you to relax and rejuvenate in the indoor pool and fully-equipped fitness center. Offering friendly, responsive and professional service in a highly desirable setting, the Hilton Glasgow Grosvenor hotel has everything you need to make the most of your time in Glasgow. ... more   less 
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Also Known As:
Glasgow Hilton
Hilton Glasgow Grosvenor Hotel Scotland

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