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“Very friendly but ...”

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Premier Inn Glasgow City Centre South Hotel
Ranked #20 of 95 Hotels in Glasgow
Certificate of Excellence
Caerphilly, United Kingdom
Level 3 Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Very friendly but ...”
Reviewed May 1, 2014

We like Premier Inns but we found the most friendly and helpful staff we have come across at a Premier Inn both at reception and breakfast. Everything very clean and the breakfast was good. The 'but' is that we were woken by the bed/room shaking because of the rumbling from the nearby train line.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BriantheVet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David B, Manager at Premier Inn Glasgow City Centre South Hotel, responded to this review, May 14, 2014
Dear BriantheVet,

Thank you for the kind review of Premier Inn Glasgow City Centre South.

I am glad that you had such a pleasant stay and the team will be delighted to read that they helped to provide the best possible guest experience.

I have noted your comments regarding the train line and we are actively working with the local rail network to address this issue.
I hope you continue to stay with Premier Inn and that we can welcome you back in the future.

Kindest regards,
David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,137 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (124)
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English first
England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 29, 2014

Stayed at Premier Inn (Gorbals, Glasgow). Exceptional value for money, clean, modern, very comfortable night's sleep. The staff and Manager were helpful & greeted everyone with a cheery smile. Thanks!

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ms S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David B, Manager at Premier Inn Glasgow City Centre South Hotel, responded to this review, May 12, 2014
Dear Ms S,

Thank you very much for the lovely review of Premier Inn Glasgow City Centre South. I was delighted to see that not only was the hotel to your satisfaction, but also that the team were able to deliver the very best service to you.

The team here at City South work very hard to get to know all our guests and make their stay feel special (even down to encouraging the management to smile!). I hope that you continue to stay with us, and that I can welcome you back to City South in the future.

Kindest regards,
David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derby, United Kingdom
1 review
Reviewed April 29, 2014

I stay at Premier Inns whenever I can. The rooms always have the highest standards of cleanliness, with comfy beds and offering great value for money.

The staff at this hotel couldn't have been more helpful, a great advert for the chain.

The hotel was going through a refurb' at the time of our visit, although I was apprehensive on approaching reception this had absolutely no adverse affect on our stay.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tony G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David B, Manager at Premier Inn Glasgow City Centre South Hotel, responded to this review, May 12, 2014
Dear Tony G,

Thank you for the kind review of Premier Inn Glasgow City Centre South. I am delighted to see that the team were able to deliver a great stay for you and that the rooms and beds gave you a good night sleep.

The refurbishment works are essential improvements to the hotel that we have undertaken to further enhance the guest experience, and I thank you for your understanding of this. I hope that when you return to stay with us, you will be able to see the benefits.

Kindest regards,
David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dumfries, United Kingdom
Level 4 Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed April 28, 2014

Enjoyed our stay her very much and will definately be back. Near town centre a bonus and lovely friendly cheery staff makes the stay even better. Renovations going on just now but didnt bother us, if it has to be done its to be done as simple as that.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank choosypami6ous
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David B, Manager at Premier Inn Glasgow City Centre South Hotel, responded to this review, May 12, 2014
Dear Choosypami6ous,

Many thanks for the lovely review of Glasgow City Centre South. I am glad that you had such an enjoyable stay and that the team were able to give you the best possible experience.

I would also like to thank you for your understanding of the refurbishment works that are taking place at the hotel. This is being done to further improve your stay and hopefully if you are back, you will see that it has been well worth it.

Kindest regards,
David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colchester, United Kingdom
2 reviews
Reviewed April 28, 2014

Excellent service, very comfortable and clean room and good location for Glasgow City Centre with space to park the car. Food good value although options somewhat limited for those on special diets, e.g. vegetarian, gluten free, dairy free.

Stayed April 2014, traveled as a couple
Helpful?
Thank Richard V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David B, Manager at Premier Inn Glasgow City Centre South Hotel, responded to this review, May 12, 2014
Dear RichardV,

Thank you for the review of Premier Inn Glasgow City Centre South. I am delighted that you enjoyed your stay with us. The team work very hard to ensure that all our rooms are cleaned to the best standards and that all our guests have a great nights sleep.

I hope that you continue to stay with Premeir Inn and that we can welcome you back in the future.

Kindest regards,
David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
43 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed April 23, 2014

Very lousy to begin with. The reception had shifted because of some renovation. The doors of the rooms were pretty run down and the key cards worked in the opposite direction. The location is OK, but the backyard was pretty dirty and reminded me of the ghettos in the US.
Breakfast though, was very good and so was the serivice. The TV's USB slot was not working and the whole building was in a quite a mess.

  • Stayed April 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pranav B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David B, Manager at Premier Inn Glasgow City Centre South Hotel, responded to this review, May 12, 2014
Dear Pranavb937,

Thank you for your review of Premier Inn Glasgow City Centre South. I have noted your comments regarding our current refurbishment of the hotel. Unfortunately this is essential work, that we have undertaken to improve the guest experience. AS part of that our rear car park has been utilised as the yard for the contruction materials. I understand that this may have caused frustration for you and I am sorry if your stay was disrupted. I would be happy to discuss this further with you, and can be contacted via emai at operationsmanager.glasgowcitycentresouth@whitbread.com.

I appreciate your comments regarding breakfast and the good service. The team are working hard to try and make the impact of the refurbishment as limited as possible.
I hope to have the chance to speak to you and recover your faith in our hotel.

Kindest regards,
David
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London, United Kingdom
Level 4 Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 23, 2014 via mobile

I stayed with family for Easter. The stay was pleasant no doubt , just some inconvenience due to refurbishment works in progress although it did not disrupt our programs in any way. Conveniently located from Central Station, George square and shopping.

Stayed April 2014, traveled with family
Helpful?
1 Thank Harish M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David B, Manager at Premier Inn Glasgow City Centre South Hotel, responded to this review, May 12, 2014
Dear HarishM,

Thank you for the review of Glasgow City Centre South. I am glad that you had an enjoyable stay with us and that the wworks did not in any way affect you.

We hope that should you return in the future, you will see that these essential works have been well worth it in terms of the guest experience.

Kindest regards,
David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Glasgow City Centre South Hotel

Property: Premier Inn Glasgow City Centre South Hotel
Address: 80 Ballater Street, Glasgow G5 0TW, Scotland
Location: United Kingdom > Scotland > Glasgow > South Side
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#3 Family Hotel in Glasgow
#7 Best Value Hotel in Glasgow
#9 Romantic Hotel in Glasgow
#10 Business Hotel in Glasgow
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Glasgow City Centre South Hotel 3*
Number of rooms: 114
Official Description (provided by the hotel):
Scotland's first and only curved hotel - 5 min walk from the main attractions of Glasgow City Centre. ... more   less 
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Also Known As:
Premier Inn Glasgow City Centre South Hotel Glasgow
Tulip Glasgow
Glasgow Premier Inn
Tulip Inn Glasgow
Premier Inn Glasgow City Centre South Hotel Scotland

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