Poor customer service on highlighting issues with after being informed restaurant was fully booked despite website stating at time of booking no need to book. Didn't book as advised and night away with my wife was spoilt due to less than helpful staff and duty manager who was unsympathetic even on informing her my wife had to eat due to health issues.
The restaurant and bar are not able to cope when hotel is full or nearly full despite its proximity to the SECC.
I travel and stay in hotels on a weekly basis for business reasons however it is the first time I have found the need to be so negative.More
- Free Wifi