I was a regular customer of the Kelvin Hotel until I booked a room for the nights of 1st. and 2nd. March 2014. I telephoned the day before to give my arrival time, but hotel manager Sandra could find no record of my booking and told me that I could not be accommodated. After some considerable trouble I found a room at the Albion Hotel at one day's notice. This was good but expensive, two nights costing me £36 more than I would have paid at the Kelvin.
Having made one of the worst mistakes that hoteliers can make, the staff of the Kelvin Hotel could not even manage a decent apology. Sandra asked me to send her a copy of the original booking, which I did; she then ignored my e-mail and a follow-up which I wrote. After I complained to Visit Scotland, Sandra finally sent me an e-mail headed, "Apology", which was actually a list of lies and excuses. She has since repeatedly ignored requests to refund the extra £36 which I had to pay. The Kelvin Hotel committed a breach of contract by refusing to accommodate a booked customer, and is legally liable for the additional expense caused to that customer.
Sandra is a good chambermaid, cook and waitress, but she is not intelligent enough to manage bookings. The Kelvin Hotel has also hired a very annoying Indian woman who answers the telephone, greets the guests and takes orders for breakfast, even though she understands very little English.
I would advise travellers to book elsewhere until there have been some changes in personnel.
- Official Description (provided by the hotel):
- The Kelvin is a bed and breakfast in the heart of the vibrant West End of Glasgow. Parking can be reserved and free Wi-Fi is available. Bedrooms at The Kelvin are light and airy and are tastefully decorated in soft pastels. Some guest bedrooms have en-suite facilities, and all have a TV and vanity units with shaving points. A fully fitted, communal kitchen, equipped with kitchenware and utensils, is available to guests.The grand Victorian townhouse also offers free Wi-Fi in the guest lounge and in most bedrooms. The dining room boasts floor-to-ceiling windows and looks out onto the tree-lined Great Western Road. There are many shops located opposite the hotel and many bars and restaurants in the area.Glasgow International Airport is a 15-minute drive from the Kelvin, and the hotel is located just 2 miles from Glasgow Central Railway Station & 10miles from Glasgow airport. ... more less
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- Also Known As:
- Kelvin Hotel Glasgow, Scotland