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Premier Inn Glasgow City Centre (Charing Cross) Hotel
Ranked #46 of 96 Hotels in Glasgow
Plymouth, United Kingdom
1 review
“Premier Inn”
4 of 5 stars Reviewed December 10, 2012

This is a great hotel and offers value for money. It was reasonably clean, as in most hotels the wear and tear was in the bathroom around the grouting and where previous fixtures had been damaged and replaced. The main road nearby is noisy but then the hotel is easy to reach and in a central location so it is to be expected. The shops, theatres, restaurants are all within two minutes walk so its excellent for exploring central Glasgow.
The breakfast buffet was busy but the food was good and there were people making sure it was all kept fresh. The staff were courteous and helpful.
I would stay here again if visiting Glasgow

Room Tip: Great view from a high floor position and probably less noise from the busy road.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank L L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,713 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (353)
Date | Rating
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English first
Reykjavik, Iceland
Level Contributor
70 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed December 10, 2012

No frills hotel like stated. Clean rooms, nice staff, nuff said. The size of rooms differs, i stayed in one of the largest, liked that. For 29 quid, great deal. Is close to the m8 so i prefer rooms at the top.

Room Tip: Ask for a higher floor.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Icelanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level Contributor
127 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 stars Reviewed December 10, 2012

Stayed at this hotel as it was cheeper than the George square one where I stayed last time.
I should have paid the extra and booked the George square one !
This one is ok but very dated in areas and needs a good update ! Room was basic and again could do with a refresh. The bathroom was clean on 1st glance but again needs a update and a good deep clean.
Staff were friendly and breakfast was as all Premmier inn hotels very good although they had most products ( no strawberry jam ? ) and it was all rather tacky, the juice machine looked like something from the 1970's also glasses were stacked on cheap plastic trays. The buffet area just didn't look appealing
( maybe I've been spoilt with other Premmier inn stays )
We spent a while in the bar but were confused as to how they advertise a wine of the month for Dec but it wasn't available ? We did buy another bottle but the poor batman didn't have a great knowledge of wines served me a cab sav then said the Shiraz was better and he is do that as the wine of the month ? Didn't get what I wanted but after the 2nd bottle we didn't mind !
Wouldn't stay at this one again unless we got a very good rate !
Must mention we were in room 902 and were awoken several times by a pub / club doing their glass bins between 4 and 5am ! Not good at all !

  • Stayed December 2012
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank katherinerowley2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitbread-77, Naina - Social Media at Premier Inn Glasgow City Centre (Charing Cross) Hotel, responded to this review, December 12, 2012
Thank you for your review.

At Premier Inn it remains our main objective to provide guests with a comfortable stay and deliver a high level of service in all our establishments, both in our hotels and restaurants.

We sincerely apologise that on this occasion we failed provide this. Please be assured that your comments will be duly followed up by Customer Services and the Management Team at this hotel.

We hope to welcome you back to Premier Inn in the future.

Naina

Online Customer Service Team,
Whitbread Hotels & Restaurants.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth, United Kingdom
Level Contributor
39 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed December 7, 2012

It is alright for a nights stay. Can be quite a walk to the city centre from the hotel, yet close to the railway station and some local restaurants and bars such as Wetherspoons. The staff is very friendly, welcoming and polite. In general, the hotel works well, lifts are quick and doors safe. The room was alright, yet the hotel is in need of some re-decoration.

There are two taps in the bathroom, one for hot and one for cold. The tub/shower was alright. The bed is comfy and there is tea and coffee making facilities in the room which is a nice touch.

So to sum it up:

If you wish to stay in the centre of Glasgow, pick another hotel.
If you are staying only for a short period of time, and price is more important than location, then this hotel will suit your needs.

Room Tip: Ask for a room high up if possible.
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  • Stayed December 2012, traveled on business
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank ArneKar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maidstone, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed December 6, 2012

I stayed at this hotel for five nights and considering how cheap it was, I wasnt expecting much when I arrived. However, I was plesantly surprised. Many have complained about the size of the rooms, however, I found if you ask for a double room (doesn't cost hardly anything more) that the room size is substantially bigger.

The only problem I had with this hotel was that my room faced out on to the motorway, and for the first night I struggled to sleep because of the noise. However, I'm willing to put this down to the fact that I'm from the countryside and this was my first time staying in a city centre enviroment.

All the staff were helpful from the moment I arrived, and could give me easy to follow directions to the main shopping district and other points of interest.

Overall this is a very good hotel.

Room Tip: Perhaps if you want a quieter stay ask for a room which isnt westerly facing.
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  • Stayed November 2012, traveled solo
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank James A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rothesay, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed December 4, 2012

Room was TINY! The SMALLEST I've stayed in!
Couldn't hang up my clothes / Wardrobe jammed in beside a near non-existant dressing table.
Double bed jammed up against window /seemed to be a recess? Was certainly not fresh and modern. Wood was ancient! In fact, I had stayed in this hotel when it was 'The Charing Cross Towers' (this is still on the doorstep ), and can I say I don't think a lot has been done to the interior to bring it up to the standard which I have always had and expect from a Premier Inn.
So please check if you have any doubts. Can I say, that when I expressed my reservations on the standard of the hotel toReception, I received a refund as guarateed on the Premier Inn Advert.

Room Tip: Ask about size.
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank HBH22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitbread-77, Naina - Social Media at Premier Inn Glasgow City Centre (Charing Cross) Hotel, responded to this review, December 10, 2012
Thank you for your review.

At Premier Inn our main objective remains to deliver a high level of customer service in all our establishments. We apologise for the service you experienced at our hotel.

Your comments have been noted and will be duly investigated by both Head Office and the Management Team at our hotel.

Please be assured at Premier Inn we take the service provided to all our guests very seriously and your feedback will be duly followed up.

Once again thank you for taking the time to review your stay we do hope that we can welcome you back to Premier Inn in the future.

Naina

Social Media Team,
Whitbread Hotels & Restaurants.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stirlingshire
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed December 4, 2012

Stayed here for 1 night on visit to Glasgow. A nice clean place to stay for a fantastic price of only £19. A 20 min walk to Kelvingrove museum and plenty of pubs and restaurants in the area. Pillows were to soft for us although you can ask for more, Room temp was not to warm even although we had it at high, and although bed is large it wasn't the comfiest we have slept in. All in all for the price it was still a great deal and would use again.

Room Tip: Probably higher for the best views.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Toddlealong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn Glasgow City Centre (Charing Cross) Hotel

Property: Premier Inn Glasgow City Centre (Charing Cross) Hotel
Address: 10 Elmbank Gardens, Glasgow G2 4PP, Scotland (Formerly Premier Lodge)
Phone Number:
Location: United Kingdom > Scotland > Glasgow > City Centre
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#33 Family Hotel in Glasgow
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Glasgow City Centre (Charing Cross) Hotel 3*
Number of rooms: 278
Official Description (provided by the hotel):
The 278 bedroom hotel offers an excellent location for both the business and leisure traveller. Conveniently located in the heart of the business district and just a 2 minute walk to the vibrant bars, restaurants and shops of Suachiehall St. Glasgow's rich architectural delights are a 5 minute walk - Art School, Tenement House and Park Circus. The classic yet trendy West End is a mere 5 minute drive - Botanic Gardens, Glasgow University and Kelvingrove Art Gallery. The contemporary Bar Est restaurant and bar offer European cuisine in a relaxing atmosphere. The hotel benefits from excellent transport links, Charing Cross train station is 50 yards away, making excursions to Edinburgh and the North of Scotland highly accessible. ... more   less 
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Also Known As:
Premier Inn Glasgow City Centre (Charing Cross) Hotel Glasgow
Premier Inn Charing Cross
Premier Travel Inn Glasgow
Premier Inn Glasgow City Centre (Charing Cross) Hotel Scotland

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