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Number 10 Hotel
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Reviews (824)
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Reviewed February 5, 2012

good welcome, great staff ,big breakfast , nice room, close to the city centre would stay here again and recomend it to my friends and family .

  • Stayed: September 2011, traveled with friends
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Thank mickWirral
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 27, 2011

warm welcome from staff who telephoned a taxi for me to get to my xmas night out at hampden park very helpful. Room was comfortable and clean and i had a good nights sleep.
However when i went down for breakfast i was refused as i was informed by a member of staff in the dining room they had cleared away and no-one was available to serve me then walked away and left me standing there. Totally disgusted by this, why advertise breakfast times and then clear away 20 minutes early and treat paying guests in this way. When i went to check out informed the receptionist out that i had been refused breakfast even though i was there in plenty of time and as my friend was ill and couldnt make it i had actually paid for 2 breakfasts and hadnt had a thing to eat she was not in the least bit interested and said i had to pay for these meals anyway as this is what i had booked and proceeded to take payment. As a courtesy i would have expected at least not to be charged for something that i did not have through no fault of my own. Take my advice and book room only then go to Asda up the road for a lovely cooked breakfast for less than half the price

Room Tip: book room only or arrive for breakfast at least an hour before finishing time
  • Stayed: December 2011, traveled solo
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5  Thank scully2052016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
linda71842003, Guest Relations Manager at Number 10 Hotel, responded to this reviewResponded January 13, 2012

Dear Guest

I am dismayed to have read your comments and we are in process of conducting an investigation into your feedback... I am so sorry that you were let down by hotel, but would like to assure you that this is not indicative of our usual standard of service

I would like to take this opportunity to thank you for bringing this matter to our attention and it is only with feedback from yourself that we are able to move our business forward to ensure that all of our guests leave on a postive note and good experience.

If you wish to call me personally I will be more than happy to discuss this matter and offer you a full refund for breakfast along with a complimentary overnight stay at a date suitable.


Linda Donaldson

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 12, 2011

Nice welcome and all staff who were on reception over weekend were always very pleasant. Didn't eat in hotel as up visiting relatives, but good base, handy for pubs and eating places and for trains into town. Room was a bit small but fine for us 2, only 1 bedside light which wasn't ideal for reading. Only issue was on 2nd night people in room above us seemed to be holding some sort of gymnastic competition by moving furniture and ?dropping heavy items on the floor, they were noisier than the party night music!
They had party nights both nights we were there but they finished sharp at 12 midnight, good music selection from DJ!

Room Tip: Probably better on top floor or annexe
  • Stayed: December 2011, traveled as a couple
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2  Thank fiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
linda71842003, Guest Relations Manager at Number 10 Hotel, responded to this reviewResponded January 13, 2012

Dear Guest

Thank you for your and feedback, we do welcome all comments good or otherwise which allow us to address potential faults and also to give our staff a boost of morale when reviews are good.

We take all comments VERY seriously and hope to address all concerns whether postive or otherwise.

Regards

Linda

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 11, 2011

on arrival we were given an apartment suite in the building next to the hotel, very spacious and warm. Beds are not the comfiest and pillows very small. The staff couldn't have been more helpful but could only get Xmas menu food as the hotel was hosting a big Xmas party. We were just using the hotel as a place to stay after a function elsewhere in the south side so it was fine for what we required. The decor and attention to detail in rooms needs bit more upgrading. Carpets have had their day, especially in main restaurant. Good price for the room and staff were very helpful.

Room Tip: worth paying extra for more room possibly.
  • Stayed: December 2011, traveled with family
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Thank macsyth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 5, 2011

My work had our christmas party nite in here on 2nd dec '11. Although we didnt stay over we all had a great time. The food was fantastic, the service was gr8 and the actual venue is stunning!

Would definately recommend this hotel, even jus for food or drinks.

  • Stayed: December 2011
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Thank Geri85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
linda71842003, Guest Relations Manager at Number 10 Hotel, responded to this reviewResponded December 7, 2011

Thank you for your lovely comments, We endevour to make all events and overnight stays a wonderful experience

From all the management and staff at No 10 hotel we would like to thank you for taking the time to leave feedback.. It is with feedback like your own we can aim to improve our services and move forward at all times

On behalf of myself and the staff we would like to wish you a very merry Christmas and a happy new year.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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