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All reviewswedding venuedaughter's weddingmain buildingran like clockworkjunior suitefour poster bedburrell collectionlarge bathroomdowntown glasgownight porterfull scottish breakfastlovely hotelbreakfast was excellentenjoyable staytrain stationcar parkwilliam
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Reviewed August 11, 2018 via mobile

Stayed at the hotel for a friends wedding. Lovely venue, well looked after by staff team. Friendly efficient service. Breakfast with plenty of choice.
Food for wedding was really lovely.
Room was clean and spacious.
Convenient for travel into the city with train station nearby 5 minutes to Glasgow Central

Stayed: July 2018, traveled with friends
Thank JandKLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SherbrookeCastle, Guest Relations Manager at Sherbrooke Castle Hotel, responded to this reviewResponded August 14, 2018

Dear JandKLondon,

Thank you very much for taking the time to review us. We are pleased that you enjoyed your recent stay with us at Sherbrooke Castle. Your feedback is greatly appreciated and will certainly be passed on to the whole team. We look forward to welcoming you back in the future to Sherbrooke Castle.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 6, 2018 via mobile

Have just returned from a wedding of 2 great friends and overall it was a brill day . The staff worked really hard and were literally run off their feet in the evening . Most of them serve the meals then go behind the bar and boy they had their work cut out with it being constantly busy ... hope the management appreciates how hard they worked . Working in hospitality management for many years and felt they could have done with a wee hand from management ... just a suggestion . The venue is lovely with beautiful gardens . The meal was excellent and piping hot ( something you don’t usually get with over 100 guests ) , I hear they do dinner/ overnight deals . I will look out for it and would definitely return

Stayed: August 2018, traveled with friends
2  Thank myrababes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SherbrookeCastle, Guest Relations Manager at Sherbrooke Castle Hotel, responded to this reviewResponded August 14, 2018

Dear myrababes,

Thank you very much for taking the time to tell us about your recent experience with us at Sherbrooke Castle. We are delighted to read your kind comments, we greatly value feedback from our guests and appreciate you taking the time to provide us with this. We believe the staff to be our strongest asset at the hotel, and we are very lucky to have our team. We pride ourselves on our guests experiences and are thrilled to read your review. We look forward to welcoming you back in the future to Sherbrooke Castle.

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Reviewed July 29, 2018 via mobile

Took advantage of a deal which was a 3 course meal for 2 people. The restaurant was, as always, very busy. Food was, again, excellent. We had eaten in the restaurant a couple of weeks ago and it was first class. Even on the special deal there was a good choice for each course so we were not disappointed.

Only thing that is letting the Sherbrooke Hotel down is the smokers who congregate right at the front door on the steps into the hotel. On two or three occasions recently when we have gone to the hotel we have been confronted by at least 10 to 12 people have been blocking the entrance and sadly seem reluctant to leave a space for other guests to enter the hotel.

Cigarette ends litter the front door and the smell from cigarette smoke finds its way into the restaurant. No objection to those who want to smoke doing so but when it is with no consideration for others it is selfish. The hotel risk losing customers if this practice is not stopped. So come on Sherbrooke, please get this stubbed out quickly.

Stayed: July 2018, traveled as a couple
Thank Seanthesheep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SherbrookeCastle, Guest Relations Manager at Sherbrooke Castle Hotel, responded to this reviewResponded August 1, 2018

Dear Seanthesheep,

Thank you very much for taking the time to review us. We greatly value feedback from our guests as it allows us to understand what we are getting right for them and also assists us in identifying areas which we need to focus on. We are delighted to read your kind comments regarding the food and service, and we will certainly be sure to pass these on to the team. We are concerned with the issue you have raised, this is something which we will be monitoring and will be taking the appropriate steps required. We are sorry to hear about the impact this had on your experience and will be sure to address this. Many thanks once again for your review and we look forward to welcoming you back in the future to Sherbrooke Castle.

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Reviewed July 29, 2018

If you are getting married here, this might be a fabulous venue but not if you are a traveller wanting a castle experience. The room pictures on the website do not distinguish between castle vs cottage building. The two are very different experiences. Our room was in the 'cottage' building but this was more like 'off the car park' and the room had the feel of a motor inn. For the price of the room, this was definitely not what we expected.

We stayed there on a Thursday night and there was a wedding happening that played loud music until 1am. From the moment we arrived, we felt as though we were intruding on the wedding guests as they were all over the hotel and restaurant.

The food and service was amazing though but I wouldn't stay here again unless I was a guest at someones wedding.

I can't recall her name but the manager who spoke with me on the day we departed was amazing for asking for the feedback and for listening. Thank you!

  • Stayed: July 2018, traveled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank S_Kath123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SherbrookeCastle, Guest Relations Manager at Sherbrooke Castle Hotel, responded to this reviewResponded August 1, 2018

Dear S_Kath123,

Many thanks for taking the time to tell us about your recent experience. We pride ourselves on our guests’ experiences, and we are saddened to hear that you were disappointed with your room. We have executive rooms located within the cottage building, garden suites building and castle. We can assure you the rooms are all finished to the same standard with the same amenities regardless of what building they are located within. There are images of these rooms on the accommodation section of the hotel website. We are sorry that you found the position of the room to not be to your liking, and we are disappointed at the overall impact this had on your recent stay with us.
We are delighted that you found the food and service amazing and will certainly pass these comments on to the team. Although there may be events taking place within the hotel, all guests are of equal importance, and we are very sorry to hear that you felt otherwise. We pride ourselves on our guests’ experiences and we do hope you will chose to stay with us again in the future, so we may ensure you have an enjoyable experience which we aim to provide all of our guests with.

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Reviewed July 29, 2018

We had our family wedding at the Sherbrooke Castle and as a wedding venue it was simply fantastic. The hotel could not have been more helpful and co-operative and went the extra mile to make it the most special day for us all. Very efficient and cleared the ceremony chairs to tables for our meal then again to tables for the dance. Meal was superb. Everything went so smoothly. Many thanks to William and the team. Would recommend to anyone

  • Stayed: July 2018, traveled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Alasdair77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SherbrookeCastle, Guest Relations Manager at Sherbrooke Castle Hotel, responded to this reviewResponded August 1, 2018

Dear Alasdair77,

Thank you very much for taking the time to review us. We pride ourselves on our guests experiences and we are delighted that the day was such a success. We are thrilled to read your kind comments, and will certainly pass these on to the whole team. Many thanks once again, we look forward to welcoming you back in the future to Sherbrooke Castle.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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