One night stay, on arrival waited 10 minutes to check in, no recognition of platinum status, then given someone else's room.quickly resolved lots of apologies. Dinner in limelight and surprised by free drinks due room much up. Food choice good, value very good, staff very very friendly.
Was a bit slow and one item not delivered at all.
Room beautifully and tastefully decorated with super shower. No view from our room.
Very hot and room temperature could not be reduced below 19....quite unpleasant but bed very comfy and tv great. Tea, coffee and chocolate drinks supplemented by complimentary nibbles. Fluffy bathrobes and free wifi a very welcome touch.
One lift out of order and the other rather alarmingly had wrong floor numbers. Late checkout spoiled when key did not work requiring trek down 4 floors.
The staff make this place. They are keen, uber friendly and willing. Great can do attitude. Service howler needs polishing and reflects the fact hotel is new.
Make sure breakfast is included. £10 for continental and £16 for cooked per person is very steep and my one real complaint.
Otherwise this is a real gem. A trendy hotel and at reasonable cost in one of the coolest cities in Europe....go you will not be disappointed.