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“Excellent customer service”

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Novotel Glasgow Centre
Ranked #44 of 95 Hotels in Glasgow
GreenLeadersBronze level
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Excellent customer service”
Reviewed May 19, 2013

Recently stayed at norvotel where one of the individuals in my party fell ill. The front desk staff helped us immensely as we were on holiday from the States and did not know where the closest hospital was. Needless to say, the front desk helped us figure out the process with NHS. You were a lifesaver! Would recommend Norvotel any day.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cristinc17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerNGC, General Manager at Novotel Glasgow Centre, responded to this review, May 31, 2013
Thank you for your short review based on your recent stay with us.

Our front desk team are always recieving positive feedback regarding their servcie, something which both they & I pride ourselves on.

I am sorry that one of your party fell ill on your travels & do hope that they have now made a full recovery.

We hope that should you be back in Glasgow one day that we see you back at the Novotel.

Kindest Regards,
Craig Munro
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,566 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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London, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
Reviewed May 18, 2013

Hotel was well located, service was very good as you would expect from this chain but the room was tired and tatty and I have found that different Novotels and Mercures do vary a great deal in quality.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank spoiledrotten820
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerNGC, General Manager at Novotel Glasgow Centre, responded to this review, May 31, 2013
Thank you for writing a short review following your recent stay with us. I am sorry to read however, that you found the hotel tired.

We are constantly upgrading our hotel, in order that we keep up with our clients expectations, clearly on this occasion, we fell short for which please accept my sincere apologies.

I do hope that we get the opportunity to show you the improvments we are making in the hotel this year on a future stay.

Kindest Regards,
Craig Munro
General Manager
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Lyon, France
Level 4 Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed May 16, 2013

Nice clean rooms, good fitness center on top floor overlooking the city (with sauna and hammam). Not enough lifts. Very very helpful staff with lovely scottish accent. Within walking distance from the city center. Wi-fi was billed £4 for one hour - that feels excessive, but it was fast. Breakfast was a feast of freshness, cereals, breads, fruits, seeds, dried fruits, yoghourts, and british breakfast for those who like that...

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RussellLyon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerNGC, General Manager at Novotel Glasgow Centre, responded to this review, May 31, 2013
Thank you for taking the time to review your stay at our hotel.

I am pleased to read that you had a comfortable stay and am happy to inform you that we will have complimentary Wifi in the entire hotel within the coming weeks.

I do hope to see you back with us soon.

Kindest Regards,
Craig Munro
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blairgowrie, United Kingdom
Level 6 Contributor
160 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed May 13, 2013

Novotels are all much the same, rooms are identical, but each one has it's own character. We have stayed in quite a few and we keep going back because we know what we will get. We found the staff in Glasgow to be very nice, helpful and would go out of their way to help and this is what we have found in all in this chain.
The rooms are big enough and the beds are comfortable, they are always clean and have TV, tea and coffee. There is a restauarant and bar at the hotel, we had breakfast but didn't dine, too many restaurants round about. Some hotel parking and also on street round about, free on sundays.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerNGC, General Manager at Novotel Glasgow Centre, responded to this review, May 31, 2013
Thank you for taking some time to review your stay with us earlier this month. it is encouraging to read such a positive review, which I will of course share with the hotel team.

Hopefully on your next visit to Glasgow we see you back at the Novotel.

Kindest Regards,
Craig Munro
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level 5 Contributor
80 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed May 12, 2013 via mobile

A perfectly reasonable hotel just outside the city centre with the great benefit of a private car park. Check in and out was quick and efficient and, contrary to other reviews, there wasn't anything tired about the rooms. Spacious, clean and nicely designed with some interesting features. Didn't use the bar or restaurant, so can't comment, other than to say that £13.95 is a little ambitious for breakfast when you can get a superb full Scottish for much less than that in the city. Rack rate was a bit high too, but on a busy weekend we got a reasonable deal on Lastminute. Would definitely use again.

Stayed May 2013, traveled as a couple
Helpful?
Thank Mark T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerNGC, General Manager at Novotel Glasgow Centre, responded to this review, May 31, 2013
Thank you for your positive review, following your recent stay with us at Novotel Glasgow Centre.

I am pleased that the team have made your stay an enjoyable one and look forward to seeing you back at some point soon.

Kindest Regards,
Craig Munro
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth
Level 5 Contributor
71 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed May 10, 2013

Visited this hotel again for type weekend. Checkin always pleasant and efficient.
Room clean and well equipped. Carpets a little tired with some staining.
Room service breakfast always better than the buffet. Staff friendly and nothing ever too much trouble.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sonia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerNGC, General Manager at Novotel Glasgow Centre, responded to this review, May 31, 2013
Dear Sonia M,

Thank you for taking some time to write a short review based on your recent stay with us. I am pleased that you had another good stay but have noted your comment regarding your carpet - something which we are in the process of changing throughout the hotel.

I do hope that we see you back again in the not too distant future.

Kindest Regards,
Craig Munro
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 8, 2013

Dont know how this hotel is a four star - needs a good clean and an upgrade

splashes of paint on the lamps etc - really not what u would expect.

really thin mattress on the bed - not comfortable at all

on the plus side was a good location but that was all

didnt have any food so cant comment on this.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Allisong889
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerNGC, General Manager at Novotel Glasgow Centre, responded to this review, May 31, 2013
Dear Allison g,

Thank you for your comments following your recent stay with us in Glasgow.

I am sorry to read howver, that your experiance did not match your expectations - for which please accept my sincre apologies.

Both the cleanliness and general amaintenance of our hotel is of extreme importance to me, something which we are constantly upgrading, with many new items being installed this year.

I do hope that we get the opportunity to redeem ourseleves at some point in the future.

Kindest Regards,
Craig Munro
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Glasgow Centre

Property: Novotel Glasgow Centre
Address: 181 Pitt Street, Glasgow G2 4DT, Scotland
Phone Number:
Location: United Kingdom > Scotland > Glasgow > City Centre
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#2 Green Hotel in Glasgow
#39 Business Hotel in Glasgow
#42 Family Hotel in Glasgow
Price Range (Based on Average Rates): $
Hotel Class:3 star — Novotel Glasgow Centre 3*
Number of rooms: 139
Official Description (provided by the hotel):
This AA 4 Star Novotel is a stylish hotel in the centre of Glasgow. Enjoy your break staying within walking distance of designer shopping and nightlife in the city centre. For business travellers there are six meeting rooms for up to 40 people and easy access to the M8 and train stations with the Scottish Exhibition and Conference Centre (SECC) just 5 minutes away. Enjoy our Elements Restaurant and Bar, 24 hour room service, rooftop fitness suite with a gym, sauna and steam room. ... more   less 
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Also Known As:
Novotel Glasgow Centre Hotel Glasgow
Accor Glasgow Centre
Glasgow Novotel
Novotel Glasgow Centre Scotland

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