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“Lovely Hotel”

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Carlton George Hotel
Ranked #19 of 95 Hotels in Glasgow
Certificate of Excellence
Level Contributor
104 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Lovely Hotel”
Reviewed September 14, 2013 via mobile

Stayed here with trends from Sat to Tuesday . Very friendly staff and excellent service. Only bad point was the Residents Lounge on Saturday night . Clearly some guests had brought non residents in and all were trying to fill up with the free drinks before going out. Perhaps a member of staff is needed at busy times to check only residents use the facilities. Would recommend this hotel despite this and would stay again, we'll Ruth a visit and there is plenty to see in Glasgow.

Stayed September 2013, traveled with friends
Helpful?
1 Thank Sid C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DuncanJohnston, General Manager at Carlton George Hotel, responded to this review, September 18, 2013
Dear Sid,

I agree- we do have a lovely hotel! Thanks for your constructive feedback. There is normally a member of staff on duty in the lounge, apologies that service was a little lacking during your visit, as a regular visitor I’m sure you are aware that this is not the norm. I look forward to welcoming you back soon.

Regards

Duncan Johnston
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (399)
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UK
Level Contributor
512 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 315 helpful votes
Reviewed September 14, 2013

Had a very enjoyable stay here recently. The room was excellent, very spacious, full-sized bathroom, well-furnished and a very comfortable bed and all mod cons (apart from the outdated ipod dock, please update!). My only slight (very slight) quibble would be that the windows could do with an upgrade as the morning rush hour did just leak into the room a tad. I also enjoyed breakfast in the roof top 'Windows' restaurant, where the service was nothing short of excellent. I would certainly recommend the Carlton George for anyone staying in Glasgow for business or leisure, for the excellent rooms and service and great location. Highly recommended.

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nimitta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DuncanJohnston, General Manager at Carlton George Hotel, responded to this review, September 18, 2013
Dear Nimitta,

I was pleased to read that you enjoyed your stay and that the service levels met with your expectations.

Regards

Duncan Johnston
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Inverness, United Kingdom
Level Contributor
163 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed September 14, 2013

The staff in the Hotel are very attentive and welcome all in the same manner. The location of the Hotel is great for shopping and pleased my wife no end. The room was superb with the addition of Club facilities nearby and complimentary drinks decanters it was great value for money.

The main Restaurant has views over the city which are nice, the standard of the food was however below par in comparison to the rest of the Hotel. The menu was interesting enough, the food delivered did not quite make that standard and has room for improvement.

I would however recommend it for further visits to all my friends and family.

Room Tip: Pay the extra for a Club room the complimentary drinks are a blessing as is the Club Lounge upstairs...
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Highlander17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DuncanJohnston, General Manager at Carlton George Hotel, responded to this review, September 18, 2013
Dear Mark,

Thanks for the feedback; I will pass on your comments about the food to my team.
Glad you will consider staying again in the future

Regards

Duncan Johnston
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 13, 2013

I arrived on foot from the station late to join my spouse who had already checked in during the day - the hotel is downtown near the train and bus stations - the reception staff knew who I was and had everything ready to facilitate my check in.

The room was lovely and well stocked with soaps, cold/hot drinks and the lounge is beautiful with complimentary drinks.

The corridors, rooms and public areas are superbly decorated with colour prints of Glasgow.

The best is breakfast with views of Glasgow's exotic roofline. Samantha was lovely too - thank you. L & R Ross

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LIRoss55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DuncanJohnston, General Manager at Carlton George Hotel, responded to this review, September 18, 2013
Dear LIRoss55,

Thank you. I’m glad you liked our lounge- it has been recently refurbished and is always a popular feature. Thanks also for your comments regarding breakfast and Samantha, very much appreciated.

Regards

Duncan Johnston
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ann Arbor, Michigan
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 13, 2013

Your front desk staff is the best of any hotel I have stayed in. I definitely want to single out Paula and Hector. These individuals are really nice people and want to help you. If you you ask a questions, they not only answer it well, but then give you information related to the question you were not smart enough to ask about. They were always very pleasant even when passing on bad news. They are really pleasant people to talk to and I never felt that I was asking too many questions.

I loved the top floor restaurant for breakfast. What a beautiful view and surroundings. A very good breakfast and easy to talk to others since it was not too loud.

The bed was very comfortable and the room was quiet.

The hotel could NOT be better located. Half a block from Buchanan Street and a half a block from Queen Street Station. The bus from the airport stops 40 feet from the front door. Again the location is the BEST.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JamesC2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DuncanJohnston, General Manager at Carlton George Hotel, responded to this review, September 18, 2013
Dear James,

Thank you for the amazing review! I am very proud of my team at the Carlton George. We do have the best location of any hotel in the city and as you say it is great that the bus from the airport drops our guests right at the door. I am delighted that you felt we were the best hotel on your trip to Scotland.

Regards

Duncan Johnston
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stirling, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 11, 2013

Spent a birthday weekend with friends at Carlton George Hotel and everything was perfect, as always. Excellent helpful staff, with particular mention to Marc the Reservations Manager for helping to make our weekend special. We regularly use this hotel and would have no reason to choose another, rooms are clean and spacious with lots of extra like bathrobes and slippers, ipod docking station, free minibar, as well as use of the executive lounge for guests with complimentary tea, coffee and pastries during the day and all branded drinks complimentary all evening. Location also fantastic short walk to main shopping area with loads of bars and restaurants nearby as well as the main train station which is only a hundred yards away. Thanks again for a great stay, we have already booked our next visit.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lorsie6401
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DuncanJohnston, General Manager at Carlton George Hotel, responded to this review, September 12, 2013
Thank you,

Glad that Marc was so helpful. I'm sure your next stay will be just as mmorable.

Regards

Duncan Johnston
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carnoustie, United Kingdom
2 reviews
Reviewed September 11, 2013

We stayed two nights at this hotel, it's location is fantastic being so close to Glasgow's great shopping, and lovely choice of restaurants, it is also just across the road from the buses which do tours of Glasgow, and right beside the train station.
The staff on reception were very friendly, rooms very clean and comfortable, and an added bonus of free minibar in the room which was replenished every day! This consisted of wine, beers and mini cans of mixers. There was also three crystal decanters of whiskey, gin and vodka, and crystal glasses too!
We would definitely return to this hotel on future visits to Glasgow.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DuncanJohnston, General Manager at Carlton George Hotel, responded to this review, September 18, 2013
Dear Susan G,

I am delighted that the Carlton George was to your liking. Thank you for the review.

Regards

Duncan Johnston
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Carlton George Hotel

Property: Carlton George Hotel
Address: 44 West George Street, Glasgow G2 1DH, Scotland
Phone Number:
Location: United Kingdom > Scotland > Glasgow
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#8 Business Hotel in Glasgow
#9 Luxury Hotel in Glasgow
#14 Romantic Hotel in Glasgow
#20 Family Hotel in Glasgow
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Carlton George Hotel 4*
Number of rooms: 64
Official Description (provided by the hotel):
Based right in the heart of Glasgow, adjacent to Queen Street Station and Buchanan Street and with the airport bus service stopping right at our door, we are the perfect city centre base. We are four star rated, and each of our 64 bedrooms feature a complimentary Minibar and decanted spirits, multi channel LCD TV with Sky Sports 1, 2 and 3, desk, and bathroom with bath and power shower to ensure you have a comfortable and relaxing stay while you are with us. WiFi is free for the duration of your stay, and so are local phone calls. National calls are just 3p per minute. Located on the 7th floor of the hotel, Windows is Glasgow's only rooftop restaurant. Windows Restaurant serves delicious dishes created with local produce with menus changing to reflect what's in season. In fact, the food is only matched by the view over the rooftops of Glasgow! Breakfast is served in Windows in the morning, or can be delivered to your room. Guests can enjoy complimentary soft drinks, snacks and coffee throughout the day, and complimentary wine, beer and selected spirits each evening in the Executive Lounge located on the 7th floor. The lounge also features the Thomson Boardroom, ideal for meetings or private dining for up to 14 people. At the Carlton George Hotel we've worked hard to create a comfortable and informal setting where you can make yourself at home and relax, but still experience fantastic service. ... more   less 
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Also Known As:
Carlton George Glasgow
Hotel Carlton George
Carlton George Hotel Glasgow, Scotland

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