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“NO Great Scottish Welcome Here !”
Review of Hilton Glasgow

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Hilton Glasgow
Ranked #28 of 93 Hotels in Glasgow
Certificate of Excellence
Reviewed October 24, 2012

You should not see this hotel getting a welcome or business from Visit Scotlan - they cannot seem to understand what quality means. I stayed in October - in a Exectuive Corner Room - includes access to the Execuitve Lounge. Its quite noticeable that they are cutting corners to offer only realy basic ammenites in the lounge.

Popped later afternoon - reasonably busy but all the afternoon tea had been cleared. Drinks in the evening usual fare but Breakfast was the biggest disappointment. The range of food rather limited and the expection that you would have would be to offer a really good service with a can do attitude so you will be really disappointed here. Whilst you can have a full breakfast in the restaurant its too much trouble - I have stayed in some really great hotels where the service has been great and especially so from the Exectuive Lounge team - even the duty manager couldn't see past the "rules and regulations".

More generally the hotel lobby and lifst have had a face lift - needed it though the lifts were clapped out previously - does not really benefit the lobby area which is noisy and somewhat cold - money would have been better spent on customer service.

  • Stayed: October 2012, traveled on business
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3  Thank AHandHH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa L, Manager at Hilton Glasgow, responded to this reviewResponded November 13, 2012

Dear AHandHH,

Thank you for taking the time to review your stay at Hilton Glasgow.

I am sorry to hear that your stay with us on this occasion was not a positive one.

We are consistently reviewing our products and services that we offer to our guests, I can confirm that our Executive offerings are standard across the Hilton Brand however I will pass on your comments.

Your feedback has been shared with our management team and all areas detailed within your review will be included in our on-going assessment of product and services.

Again, we appreciate your constructive feedback and we sincerely hope that you will give us another try and allow us to show you the full level of service and comfort our guests have come to rely on at our hotel.

Kind Regards,

Lisa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,624 - 2,630 of 3,488 reviews

Reviewed October 24, 2012

Stayed here for 2 nights with my partner and another couple and it cost a very reasonable £155 per couple for two nights. Our visit was mostly about shopping and the hotel was in walking distance of the main shopping areas. The room was a queen guest room and was really spacious. The bathroom was also generously sized but there was some black mould on the tiles which I disliked - not what I would expect from a 5* hotel.
When we checked in the receptionist asked us if we were there to celebrate an anniversary and I explained it was my partners birthday. When our friends arrived in there room there was a bottle of champagne and chocolates with chocolate spelling out " happy anniversary"! Not quite right but a nice gesture anyway!
I would recommend this hotel to a friend and would return to it in the future.

  • Stayed: October 2012
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Thank Gomartymo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa L, Manager at Hilton Glasgow, responded to this reviewResponded November 13, 2012

Dear Gomartymo,

Thank you for taking the time to review your two night stay with Hilton Glasgow and for awarding us full marks.

It's great to read your comments on good location and great value and to hear you enjoyed your spacious room, however I am sorry to hear of the mould on the tiles and have passed your feedback to our Head of Engineering to take remedial action.

Although our receptionist team had the best intentions regarding your partners birthday I am sorry for the mix up and have since spoken with our Reception Manager who has assured me that the continued training focus will be on customer care.

We do hope to see you again in the near future,

Kind Regards,

Lisa

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Reviewed October 20, 2012

Stayed for three nights to visit student daughter on exchange at Glasgow University. Room was clean, spacious and well appointed. Fantastic buffet style breakfast, haggis was particularly good.
Good price on sale, excellent value for money. Staff were efficient and accommodating. Within easy walking distance of Glasgow central and cheap taxi fare to West end. Would love to return.

  • Stayed: October 2012, traveled with family
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2  Thank Elaine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa L, Manager at Hilton Glasgow, responded to this reviewResponded November 13, 2012

Dear Elaine B,

Thank you for taking the time to review your stay at Hilton Glasgow and for awarding us 5 stars!!

I am delighted to hear that you enjoyed your clean, spacious room and our Hilton Breakfast, in particular the haggis.

We do hope that you will have the opportunity to return to Glasgow and stay with us again.

Kind Regards,
Lisa

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Reviewed October 20, 2012

The rooms are well-maintained and spacious. Maybe not ultra-modern but more than acceptable. The staff are really friendly and always give service with a smile. The showers in the rooms are brilliant. Only bad point about this hotel is that it is a real pain to get to on foot from the city centre. It isn't far but you have to walk down through a pretty grotty concrete maze to get there. So, if you get a good rate, definitely give the Hilton a go.

Room Tip: As always - go for as high a level as possible.
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  • Stayed: October 2012, traveled as a couple
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2  Thank brianwrightz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 20, 2012

Having stayed at this hotel at the beginning of the year which resulted in many complaints, the General Manager (Daniel Van Wyk) has managed to completely restore our faith in Hilton Glasgow.

Having convinced us to visit this property again, we were given a beautiful room, enjoyed delicious food and completely relaxed in the atmosphere of the hotel's bar & restaurant.

The staff went out of their way to make a special weekend truly enjoyable (as it was my partner's birthday) and the food was out of this world for which the Chef and his team should be credited.

A very big thank you to all the staff for the helpfulness and congratulations on turning the service and standards around since your appointment as General Manager this year.

We will definitely be back again as this hotel now truly deserves it's 5 star status.

Simply, thank you.

Room Tip: Executive floor is a must if you fancy treating yourself.
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  • Stayed: September 2012, traveled as a couple
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1  Thank MerchantMiller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa L, Manager at Hilton Glasgow, responded to this reviewResponded November 13, 2012

Dear MerchantMiller,

Thank you for giving us the opportunity to restore your faith in Hilton Glasgow and for your rating of 5 stars, which is greatly appreciated.

I have shared your positive review regarding your return stay with our team and we look forward to welcoming you back in the near future.

Kind Regards,

Lisa

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Reviewed October 19, 2012

So much to say and so little time. Last year I booked a overnight stay for myself and better half in the beginning of November. I had a query with Hilton Glasgow about my reservation which was answered very promptly and efficiently. They have more than went the extra mile to ensure that we are going to have a superb stay.

It's also our 5 year anniversary, so a special occasion for us! Huge thanks to Aileen at Glasgow Hilton (you know who you are!). Weve stayed there previously and there are so many compliments to make, primarily:

-welcome when arriving - superb by concierge - met us at the lift we came up in from underground car park and reception staff welcomed us to the hotel.
-quick and easy check in
-room fabulous and very comfortable indeed - nice and clean
-my better half said the spa was out of this world and she was very impressed - spent about 2 hours there and came out feeling fantastic - huge compliments to the spa staff
-breakfast superb and discounted when staying in. Only £10 pp also - which for easily the best breakfast I have ever had is a bargain.
-Overall, a REAL committment to customer service - and you shouldn't miss an opportunity to stay here.

Only fault if I could find any??? (really pushing it here to find one?) -

-very expensive prices in the bar - I recall buying a vodka and lemonade and an apple juice at the bar and it was about 9 or 9 pounds. Bit pricey. On one hand it's a top hotel, but on the other hand, I suppose more guests would drink in the bar and plough there money in if prices were a little lower? - but STILL at the bar, can't do enough for you - customer service superb.

Really, that's it for us!!! lol.

Previously - superb stay and really enjoyed the hotel facilities.

November 2012 - Very much looking forward to our stay and again thanks to Aileen for her assistance.

I look forward to adding a review following our stay in Nov!

Scott and better half! :-)

Room Tip: Get a good deal online if you can and get the best room you can in the hotel - and enjoy!!!
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  • Stayed: February 2012, traveled as a couple
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1  Thank SuperBarFly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 18, 2012

the hotel was very good.we arrived 13th oct and were early but we got checked in straight away.The receptionist was very helpful,her name was Lauren.Our room was on the ninth floor and was pleasant.had dinner in the restaurant at night and was pleasantly surprised and the breakfast was excellent as well.The pool was great but wouln,t like to see it when busy.Overall i would definetly return.

  • Stayed: October 2012, traveled as a couple
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Thank allanhFife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa L, Manager at Hilton Glasgow, responded to this reviewResponded November 13, 2012

Dear allanFife,

Thank you for taking the time to review your stay at Hilton Glasgow and for awarding us full marks.

It's great to hear you enjoyed your weekend break and to read your positive feedback regarding Lauren. We have an internal recognition programme and it is always great to be able to highlight and reward team members specifically.

We look forward to welcoming you back very soon.

Kind Regards,
Lisa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Glasgow

Address: 1 William Street, Glasgow G3 8HT, Scotland
Phone Number:
Location: United Kingdom > Scotland > Glasgow > Anderston , City Centre
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style:
#11 Family Hotel in Glasgow
#12 Luxury Hotel in Glasgow
#15 Business Hotel in Glasgow
#19 Romantic Hotel in Glasgow
Price Range: $95 - $278 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Glasgow 5*
Number of rooms: 319
Official Description (provided by the hotel):
Centrally located, the 5 star Hilton Glasgow Hotel is set in the heart of the city’s financial district, with excellent transport links and easy access to the Scottish Exhibition & Conference Centre (SECC). Just 15 minutes from Glasgow International Airport and a a few minutes walk from the city's shopping district; this landmark hotel is perfect for business or leisure. One of Glasgow’s most stylish hotels, Hilton Glasgow offers 319 contemporary bedrooms providing every comfort, designed to make your stay as relaxed as possible. Each room boasts an LCD television with on demand movies, high speed internet access and complimentary toiletries.Keep fit in the hotel’s Livingwell Health Club,relax in The Ocean Rooms Spa or unwind and enjoy afternoon tea in Ti Tea Lounge.Sample Scottish hospitality at it's best in Morblas Seafood and Grill or relax with a cocktail in Connich Bar. ... more   less 
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Also Known As:
Hilton Glasgow Hotel Glasgow
Hilton International Glasgow
Glasgow Hilton International
Glasgow Hilton Hotel
Hilton Glasgow Scotland

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