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“Average”

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Crowne Plaza Glasgow
Ranked #39 of 95 Hotels in Glasgow
Certificate of Excellence
Aberystwyth, United Kingdom
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Average”
Reviewed January 2, 2014

For the money, I was expecting a high quality hotel. After queuing to check-in whilst staff stood nearby and looked on, the room appeared acceptable. However with time, it was apparent how tired it was around the edges with marks on the walls and carpets, last night's partially completed feedback form left on the table and a kiddy-proof iron with a bungy cord making its use a faff. Later in the evening, I asked for some information from a member of staff. When he arrived, he was clearly on his way for a fag break as his cigarette and lighter were in hand - Not professional!

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ian J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMHManager, General Manager at Crowne Plaza Glasgow, responded to this review, January 14, 2014
Thank you for reviewing your stay. I am sorry to read that there was aspects of your time with us that were not up to the high standards we continually strive to achieve. I will be sure to discuss your review with our team members to ensure that this quality of stay does not happen again.

Kind regards,

Dominic McVey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Glenrothes
Level 4 Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 1, 2014

We had an overnight stay in this hotel enabling us to stay as a family, whilst visiting the Pantomime - Dick McWhittington at the Clyde Auditorium and additionally, celebrating a birthday.
Apart from the atrocious weather on the 27th. upon arrival, we all thoroughly enjoyed our experience at the Crowne Plaza.
The hotel is situated on the same site as the SECC and The Hydro, facing the BBC Scotland Building, across the river and is convenient for the Clyde Auditorium, next door.
Upon arrival, we were checked in with a smile by very efficient, professional & friendly staff, we were then totally surprised to be directed to our suite, in fact 3 suites, paid for by our son, 1 for each family group, in order that we could celebrate my birthday with a touch of class.
Our clean, exceptionally well equipped rooms, each with both a lounge and a bedroom with King size comfy bed, were on separate floors and had key card access to the Club Lounge on the 15th floor, with all the associated perks. We had dinner in the hotel and a fantastic breakfast the next morning.
Train into Glasgow Central Station took us to the shops in 3 minutes, our shopaholics had a fantastic time and some of us just had to put up with it.
We agree that we would recommend this hotel for trips to Glasgow, shopping, entertainment and visiting the Scottish Exhibition Complex.

Room Tip: Request High floor with riverside view.
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jhse04265
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMHManager, General Manager at Crowne Plaza Glasgow, responded to this review, January 14, 2014
Thank you for taking the time to review your time with us. I am very pleased to read that you thoroughly enjoyed your time with us and found everything to your liking during your stay. I hope to welcome you back very soon.

Kind regards,

Dominic McVey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 4 Contributor
38 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed December 30, 2013 via mobile

Have to visit the panto in the Clyde Auditorium each year to see clients - which usually involves an afternoon flight, check in, drinks, show, dinner, breakfast and flight the next morning. Check in is always easy and polite, rooms well appointed (I was even given one next to the lift shaft this year and obviously had concerns about noise, but thankfully didn't hear a thing) and fairly modern - always clean. Drinks at the bar are always a delight overlooking the water outside - I asked for a dirty vodka martini and received the reply 'we don't do them, but if you tell me what's in it I'll make it for you!' - now you can't beat that level of service! Even asked for recommendations for dinner at the bar and was given some fabulous options without being steered towards the hotel restaurant. Always a delight to return here.

Stayed December 2013, traveled on business
Helpful?
1 Thank Jimmy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMHManager, General Manager at Crowne Plaza Glasgow, responded to this review, January 6, 2014
Thank you for your wonderful review of your time with us. I am very pleased to read that as a returning customer you continue to thoroughly enjoy your time with us. I’m delighted that everything was excellent during your time and you found everything to your liking. I look forward to welcoming you back to the hotel soon.

Kind regards,

Dominic McVey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed December 30, 2013 via mobile

We have stayed at a few hotels in Glasgow for shows over the years. This is my favourite. The staff have always been great to us and the breakfast is great. I agree that there are some tired bits, but it is very very good value. We recently had a stay in one of the executive rooms, so you get a nice room on 15th floor and access to the club room for complimentary drinks and nibbles per show. The pool and spa are best early but still worth a visit. I would recommend this hotel for any show at the secc as you can walk straight through to the event from the hotel.

Stayed December 2013, traveled as a couple
Helpful?
1 Thank Scott M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMHManager, General Manager at Crowne Plaza Glasgow, responded to this review, January 6, 2014
Thank you for taking the time to review your stay. I am pleased to read that as a returning guest you continue to enjoy your time with us and I hope to welcome you back very soon.

Kind regards,

Dominic McVey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dunfermline, United Kingdom
1 review
Reviewed December 30, 2013

We chose the Crowne Plaza for convenience for the nearby Clyde Auditorium where we saw Jools Holland And His Rhythm and Blues Orchestra.
Reception staff were very friendly and efficient on arrival. The hotel was clean, and looking very Festive. Our room was clean, well decorated, the bed linen laid out nice and the bed very comfortable.
We enjoyed a lovely meal before the concert. Bar staff worked so hard as it was very busy & we even saw members of the band!
Breakfast was buffet style, plenty to eat, tasted good and was kept topped up fresh.
All staff very friendly and helpful.
Lovely sited hotel on the banks of the Clyde, where we enjoyed a walk next morning.
Thanks for all your hard work, we would not hesitate to return & next time use the spa & pool :-)

Stayed November 2013, traveled as a couple
Helpful?
Thank LCFCWoody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMHManager, General Manager at Crowne Plaza Glasgow, responded to this review, January 6, 2014
Thank you for reviewing your stay. I am pleased to read you thoroughly enjoyed your time with us and found everything to your liking during your time with us. I will be sure to share your review with our team members and I hope to welcome you back to the hotel very soon.

Kind regards,

Dominic McVey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coventry, United Kingdom
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 28, 2013

My family have just returned from spending Christmas in this wonderful hotel , the 3rd stay we have had this year.Everything from the staff on reception to the cleaning of the room was just brilliant. The restaurant was fantastic with a large variety of food on offer. We have tried other hotels in Glasgow but found this is the best all rounder .
Looking forward to our next visit already - keep up the good work
Angela McAlpine

Room Tip: The best for view is the river view
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Angela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMHManager, General Manager at Crowne Plaza Glasgow, responded to this review, January 6, 2014
Thank you for taking the time to review your time with us. I am delighted to read that you enjoyed your Christmas with us so much. I will be sure to share your review with all our team members as it is always rewarding to see how much their hard work is appreciated. I look forward to welcoming you all back very soon.

Kind regards,

Dominic McVey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed December 28, 2013

We stayed for one night at the Plaza which is a convenient 5 minute walk from both The Hydro and the SECC. Well presented room, very comfortable bed and a superb shower!
We just had breakfast during our stay which was delicious to say the least. A very good selection of items and everything cooked to perfection.
There are also Leisure Facilities available to all guests. The hotel is right across from the Science Centre(and IMAX Theatre) which is a great attraction to spend a few hours in.
Overall a great stay and would definitely return!

Room Tip: If possible, try and get a room on one of the upper floors as there are beautiful panoramic views of...
See more room tips
  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Twiza1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMHManager, General Manager at Crowne Plaza Glasgow, responded to this review, January 6, 2014
Thank you for your review. I am very pleased to read that you thoroughly enjoyed your time with us and found everything about it to your liking. I hope to welcome you back to the hotel in the near future.

Kind regards,

Dominic McVey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Glasgow

Property: Crowne Plaza Glasgow
Address: 1 Congress Road | Strathclyde, Glasgow G3 8QT, Scotland
Phone Number:
Location: United Kingdom > Scotland > Glasgow
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Glasgow
#19 Luxury Hotel in Glasgow
#24 Business Hotel in Glasgow
#28 Romantic Hotel in Glasgow
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Glasgow 4*
Number of rooms: 283
Official Description (provided by the hotel):
Welcome to Crowne Plaza Glasgow. A modern and stylish hotel overlooking the River Clyde, with a covered walkway to the Scottish Exhibition & Conference Centre (SECC), Crowne Plaza Glasgow is an excellent choice for the business and leisure traveller. With 283 air conditioned contemporary bedrooms and suites, all fully equipped with Smart televisions, trouser press, hairdryer, iron and ironing board, tea/coffee making facilities and wireless internet access. The spacious Club Rooms boast Kingsized beds with stunning river views, Smart TVs and exclusive access to our Club Lounge, with complimentary refreshments to relax or hold informal meetings. The Leisure Club includes an indoor pool, equipped gym, sauna, spa and steam room. Alternatively, treat yourself to a massage or beauty treatment in Isis, our in-house Beauty Salon. There are 15 conference/functions suites, including a dedicated boardroom with plasma screen, to accommodate all types of events. Crowne Plaza Glasgow is located directly opposite the Glasgow Science Centre, the BBC and STV Headquarters and the nearby Transport Museum and Tall Ship visitor attraction. Easy access to shopping areas such as Braehead, Buchanan Galleries, St Enoch and Argyle Street make this a great leisure destination. The hotel is non-smoking throughout. ... more   less 
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Also Known As:
Crowne Plaza Glasgow Hotel Glasgow
Glasgow Crowne Plaza
Crowne Plaza Glasgow Scotland

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