We’ve stayed one night in this hotel ealry september. We arrived relatively late and this hotel seemed to offer a good level of confort(confirmed by scotish tourism board label at the entrance).
In fact, despite we ‘re easy travelers, we’ve been very disappointed by the level of service and the lack of honesty of the management.
Firstable, you’re asked to pay your room in advance (£120 – the webiste of the hotel only shows a rate of £80 for a double room).
Then, we’ve discovered that the room was not perfectly clean : dust on windoswhills, marks on the bedside tables and strange looking shower gel and shampoo in the shower (whiteish diphasic liquid). Last not but not least, when we wanted to go to bed, it appeared that only a part of the sheets has been changed : fitted sheet were not new and had stains, pillowcases had usage folds.
The night staff had been very kind and helpful to give us some spare sheets.
The day after, the receptionnist welcomed our complaint with a lazy smile, telling us that the manager was not reachable, but he would contact us later in the day. It didn’t happen. The following day, we succeed to reach the manager to share our concern; he told us that, following, his check, we were wrong, but he offered a discount of 5 % for the room.
My recommandation is to avoid this hotel.
If you ‘re lucky, you will have a correct stay (because this hotel is correct and a part of the staff is very nice – particularly night and breakfast), and if not, you might feel ripped of.
- Official Description (provided by the hotel):
- Argyll Hotel is located 1/2m west of Glasgow city centre by Kelvingrove Park and is within minutes of the Scottish Exhibition and Conference Centre, Kelvingrove Art Galleries & Museum, Glasgow Science Centre and Glasgow University. Facilities include Sutherlands Restaurant and bar, free car parking and internet access. Short breaks include Mackintosh in Style Weekends, Theatre and Shopping Breaks. The Argyll Hotel offers good accommodation, warm Scottish hospitality, fine food and above all great value. ... more less
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- Also Known As:
- Argyll Hotel Glasgow, Scotland