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“Clean, comfy and competent staff”
Review of Glasgow Pond Hotel

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Glasgow Pond Hotel
Ranked #53 of 93 Hotels in Glasgow
Reviewed October 24, 2012

We stayed here last weekend for a couple of nights and were very pleased with the accommodation, service and value for money. I had checked we could leave luggage earlier than check-in time but the friendly and efficient receptionist was able to give us our room at noon so that was great. The room was warm, clean and the beds comfy with perfect light duvets so we didn’t ‘stew’ all night. Admittedly there were wedding receptions on both nights and there was quite a bit of noise in the earlier part of the evenings but we were so tired both nights we slept soundly – very little road noise though from Gt Western Rd, windows must be well soundproofed. We didn’t sample the breakfast so can’t comment on that. Importantly for us, there were excellent bus transport links right outside the hotel which was a huge bonus, both for getting into central Glasgow and back to Argyll (our home). Would definitely go back and stay here again as we’re regular visitors to Glasgow, got a good deal on a twin room and would recommend the Pond to friends. Thank you to all the staff for making our stay very pleasant.

  • Stayed: October 2012, traveled as a couple
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Thank BogsideBunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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716 - 722 of 1,085 reviews

Reviewed October 23, 2012

I stayed at the pond hotel with my friends for the weekend, I couldnt find fault if i tried. Doesn't look much from outside, but pleasantly surprised from the moment we arrived. Staff were great and managed to check us in early. We had food and drinks in the bar, food was lovely, rooms were clean and modern and just what we needed for our weekend, definitely stay here again.

  • Stayed: October 2012
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1  Thank Louclar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 23, 2012

The hotel is conveniently located. Very comfortable accommodation. The staff could not have been more pleasant or helpful, The breakfast was all anyone could wish for and we would definitely stay again!

  • Stayed: October 2012, traveled with family
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1  Thank Kay S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 21, 2012

We got this hotel room at a very good rate so I guess we were happy enough, BUT if I had paid the normal rate I would be very unhappy with my stay, I would only stay here again if I got an excellent rate.

The good points

Room is cosy, furnished nicely, safe, hair dryer, large TV, shower is good, free parking

The bad points

Staff, especially the young girl who checked us in on the night of the 15th October. First impression of this hotel is a surly young girl who could not care less about the customer. She did not smile or greet us on arrival, she did not answer me when I said hello, how are you, she put a registration sheet in front of me to sign and that was it. On check out the man did not even look up from the phone when we left, he took our key, checked that we did not owe anything and said Ok, all set.

Cleaning staff - Did not make our bed properly, just pulled up the doona, so when we went to bed the next night the sheet had come out from bottom of mattress and our feet were on the mattress as the sheet was half way up the bed. The sheets did not fit mattress properly. We were not left soap on day 2 or 3, I had to go downstairs on day 3 and ask for more soap. The shampoo and bath gel small bottles must be refilled from larger bottles as on day two I could see that they had been refilled as it had spilled over to the outside of bottle and was all sticky and looked horrible. The room was terribly warm and we could not change the temperature at all, there was no control in the room to do this.
There was supposed to be wifi in all rooms and we need wifi to conduct our business. We had wifi intermittently, maybe for 15 minutes and then nothing cor an hour or two hours at a time. Rezlly annoying, we rang downstairs a few times and their solution was to come down to the lobby and use it down there. It is a real pain to use their wifi also, every day we had to get a new code and sign in again and half the time it did not work. Our key was not coded to use for 3 days, so on the last 2 days we had to go downstairs and get the key recoded to get into our room. I thought the staff were unprofessional and quite rude and uncaring.
The walls are paper thin, we could hear everything going on in other rooms and in the hall way.

Room Tip: I would not pay the normal rate for this hotel and if you NEED wifi I would think twice about stayin...
  • Stayed: October 2012, traveled on business
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1  Thank missyperu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 18, 2012

hotel was nice enough but some of the staff were rude and not very helpful it was like we were in there way we would not be staying here again!!!

  • Stayed: October 2012, traveled with family
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Review collected in partnership with Easytobook.com
2  Thank dougbell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoeGallacher, General Manager at Glasgow Pond Hotel, responded to this reviewResponded October 22, 2012

Good Afternoon Dougbell,

Thank you for taking the time and trouble to to contact me following your recent stay at the Glasgow Pond Hotel.

Naturally I was dissapointed on reading your comments, as this is not our usual standard of customer service and it is only with feedback such as yours we can maintain and improve our quality of service.

I would welcome a little more detail to your feedback as it is difficult for us to identify the shortcomings described in your review, therefore please contact me direct on 0141-334-8161.

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 17, 2012 via mobile

I like going to the theatre -King's Theatre in Glasgow is my favourite, and is very handy for me as I work in the Beatson, so makes sense to stay there rather than get train home and get in late with an early start. I usually have v light breakfast, I get toast at work and an hour lie in!!! Dinner is very nice so is the beer and staff. Lost count of the times I've stayed there.

  • Stayed: August 2012
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Thank DivingFrog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 17, 2012

Clean and comfortable with pleasant and polite staff. Rooms basic flat screen tv, kettle and chair, basic bathroom. Noticed you could upgrade for £20 which included a bottle of wine so might be worth a punt.Good for over night business stay would not be so sure for week end break.

Stayed: October 2012, traveled on business
1  Thank Laticstraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Glasgow Pond Hotel

Address: Great Western Road, Glasgow G12 0XP, Scotland
Location: United Kingdom > Scotland > Glasgow
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#32 Family Hotel in Glasgow
Price Range: $76 - $180 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Glasgow Pond Hotel 3*
Number of rooms: 137
Official Description (provided by the hotel):
Perfectly placed in Glasgow's fashionable West End with free WiFi and guest parking, Glasgow Pond Hotel enjoys a great local reputation, which is complemented by the fantastic modern interior. Guest rooms are stylish and comfortable with digital TV, direct dial telephone, welcome tray and 24 hour room service. The Brasserie offers great value food all day every day. Only a few minutes drive from the city centre of Glasgow, the hotel is a great base for those wanting to explore all that Glasgow has to offer. Museums, culture and art, cafes and bars on tap, there is something for everyone. Whether your stay is business or leisure Glasgow Pond Hotel is the perfect choice for a memorable stay in Glasgow. ... more   less 
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Also Known As:
Best Western Glasgow
Glasgow Best Western
Glasgow Pond Hotel Scotland

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