My husband and I were looking forward to a lovely Sunday roast on a cold, January afternoon. There were 3 or 4 members of male staff on duty but only 1 seemed to be doing anything. The restaurant/bar was freezing and I don't mean chilly - freezing! We commented on it as soon as we arrived but nothing changed. 3 tables were occupied and we ALL had our coats and scarves on. Lovely place but could not enjoy it due to the temperature. We had the roast and were told the meat would come medium to rare. We asked for it to be more medium but that was ignored and it arrived rare. The quality of the food was very good but it was very, very difficult to enjoy because it was so cold (as was the food) We politely mentioned this when paing and. We're told it is an ongoing problem as people had mentioned it before. This place won't last long which is a shame because it could be great if they cared about their patrons' basic needs.