My husband and I recently stayed for two nights at the Malmaison Glasgow which is located in an old church which is quite quirky, we were offered an upgrade to a suite for a small cost per night and as this was the last two nights of our Scottish holiday we thought it was a nice treat, the room was a nice size a little dark as the lounge area doesnt have a window, but very comfortable, but unfortunately when we tried to sleep we realised that the noise from the road traffic was too noisy especially for me as I am a light sleeper, we contacted the night duty manager who closed the windows but due to the noise he kindly offered to move us to another room just to sleep for the night, next day we spoke to the on duty Manager who I will say was very impressive, she arranged for us to be moved to another room which faced internally and was a lot quieter, but unfortunately when we were due to go to bed there was a loud generator type noise, again we contacted the on-duty Night Manager same gentlemen who was genuinely surprised as he didnt know what the root cause of the noise was, once again he immediately offered us use of another room to sleep in, next day the duty Manager came to see to experience the noise and was extremely apologetic offering us not only a discount on our room rate, but also a late check-out and sunday lunch, we certainly considered that the compensation was very fair and must say the Sunday lunch at the Malmaison was superb wonderful buffet followed by roast dinner & dessert, it's a must if you are there on a Sunday. This experience could have gone horribly wrong and left us with a very negative view of the Malmaison group, but due to the Customer focus & Can do attitude of the management makes this group go up in my estimation, would suggest that they invest in secondary glazing as appreciate any major city can be noisy and out of the hotel's control, living in central London we know too well the challenges of street & road noise. Also just to add good location on the city edge so close enough to walk to the main sites.
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- Also Known As:
- Malmaison Hotel Glasgow, Scotland
- Hotel Malmaison