Having stayed here on a number of occasions I was deeply disappointed to find out at check in that the room I had booked by name (and confirmed a week earlier) had been given to someone else.
Each room is unique with it's own "personality" and I had been waiting for a year to get this particular room (I visit Glasgow regularly). We had been driving for hours to get there, I was exhausted and didn't know whether to start yelling or burst into tears. The kindly desk staff were very apologetic but that didn't help my mood.
Then David the concierge stepped in, sat us down in the lounge, ordered us some complimentary drinks and listened while I got it off my chest. While this was going on he had all our many bags brought in and sorted out the car hire company to come fetch their vehicle rather than me have to deliver it back to the city centre. This man exemplifies the ultimate in professionalism and empathy, he is worth his weight in gold and deserves a pay rise.
By way of an apology, we were upgraded to one of their fabulous Town House Suites, Hush Heath, and thanks to David calm was restored.
That evening we had a quiet drink in the bar (where the Spanish barman recalled what my last drink there had been???) and checked out the bistro menu. We decided to have room service and the restuarant manager offered to make us a meal to order, if they had it the chef would prepare it. Wow!
An hour later we were snuggling up in front of the tv in the lounge of our suite to enjoy the best room service meal we have every had.
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- Also Known As:
- Hotel Du Vin At 1 Devonshire Gardens
- One Devonshire Gardens
- Devonshire Garden One
- Hotel Du Vin At One Devonshire Gardens Glasgow, Scotland