I booked the hotel for my husbands birthday as a surprise requesting firstly that they send a letter for me to present to him on his birthday the letter never arrived although on checking with the hotel they assured me they had sent it! When we arrived at the hotel we were told we were upgraded from a standard room to their next upgraded room. I was very disappointed with the size of the room but however we settled in not wanting to spoil our day. We were told by the hotel that they would organise a glass of champers on our return from a shopping trip it never materialised. The restaurant in the hotel was lovely and the service and food very good. However on retiring to our room it was equivalent to sleeping in a hot house both my husband and I had trouble sleeping and I eventually went downstairs to the reception at 2.30am to be told that it was a very hot day and would I like another fan in the room. I was also charged for a cup of tea I ordered from reception to try and help me sleep. I was disappointed overall and expected more from a 5 star hotel I did speak to the manageress in the morning who assured me she would check things out however I received a letter a couple of days later again saying that it was a hot day in Glasgow. I will not be visiting this hotel again please head to Gleneagles or The Old Course if you are looking for customer service in a real five star hotel.
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- Also Known As:
- Hotel Du Vin At 1 Devonshire Gardens
- One Devonshire Gardens
- Devonshire Garden One
- Hotel Du Vin At One Devonshire Gardens Glasgow, Scotland