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“Christmas at Grand Central”

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Grand Central Hotel
Ranked #38 of 93 Hotels in Glasgow
Reviewed December 30, 2013

We spent 4 days at Grand Central over Christmas. The hotel was lovely, room large and comfortable. The champagne bar was a real treat if a little pricey, but great cocktails. On Christmas Day the hotel left us a stocking full of goodies outside our room! a lovely touch. Location is excellent, only drawback no parking, but then plenty of public transport available. The hotel is having another 2 floors refurbished in time for the commonwealth games.

  • Stayed: December 2013, traveled with family
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Review collected in partnership with this hotel
Thank Mo L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurie N, General Manager at Grand Central Hotel, responded to this reviewResponded January 1, 2014

Thank you for sharing your recent experience at the Grand Central Hotel with the Tripadvisor community. We are delighted that you enjoyed your stay over Christmas and so glad that you liked your stocking! We look forward to welcoming you again soon.

For any bookings in the future, please contact our Reservations Team direct on +44(0)141 240 3733 for our best available rates.

Kindest Regards

Laurie Nicol
General Manager

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2,563 - 2,569 of 3,988 reviews

Reviewed December 29, 2013

Used this hotel as a central base for a weekend of shopping, site seeing, night out and culture. The hotel is a real gem right in the heart of Scotland's amazing cultural city. Only a few minutes walk to the pedestrian walkways, shopping, bars, restaurants and cultural sites. The hotel's champagne bar has a great selection of cocktails and champagne with smart and polite staff.
The rooms are clean with all the mod cons. Hair dryers for the ladies, large bath and shower and a really comfortable bed.
Breakfast was delicious, haggis as part of a Scottish cooked breakfast as well as a choice of breads,pastries, fresh fruit, etc.
I would gladly recommend this hotel, will be coming again.

Room Tip: Deluxe double with breakfast is great value for money
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  • Stayed: December 2013, traveled as a couple
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Thank Maddog655
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurie N, General Manager at Grand Central Hotel, responded to this reviewResponded January 1, 2014

Thank you for your great review on your recent stay at the Grand Central Hotel. We are delighted that you enjoyed your stay and we look forward to welcoming you again.

For any future bookings, please contact our Reservations Team direct on +44(0)141 240 3733 for our best available rates.

Kindest Regards

Laurie Nicol
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 29, 2013 via mobile

Couple of visits to Grand Central recently and think there is room for improvement.

For business it is the ideal location if travelling around the area. Despite the central location it was also very quiet at night - a big plus point having stayed at a number of Glasgow city centre hotels.

The hotel rooms were very good but some of the smaller touches need addressing.

Wifi is poor at best and breakfast could be better quality. For a hotel of this stature I would expect to be able to have an espresso as part of the morning menu.



Stayed: October 2013, traveled on business
Thank Ben T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurie N, General Manager at Grand Central Hotel, responded to this reviewResponded January 1, 2014

Thank you for your review on your recent stay with us. We are delighted that you find our location central to your needs and would like to thank you for your feedback.
We have recently started a £7 million refurbishment to improve and expand our quality of service. We will also be addressing other issues raised through customer feedback such as WiFi coverage and network speed. Please be assured that your comments regarding breakfast will be passed on the appropriate department and we hopefully look forward to welcoming you back again.

If you are making any bookings in the future, please contact our Reservations Team direct on +44(0)141 240 3733 for our best available rates.

Kindest Regards

Laurie Nicol
General Manager

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Reviewed December 27, 2013

location can't be beaten. Andrew at reception could have not been more helpful or friendly, even though obviously extremely busy, he seemed to always be there and really helped to make our stay most enjoyable. Would certainly return again.

  • Stayed: December 2013, traveled as a couple
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Thank ladyblacktea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurie N, General Manager at Grand Central Hotel, responded to this reviewResponded December 28, 2013

Thank you for sharing your recent experience at the Grand Central Hotel. The team are delighted that you enjoyed your stay and we look forward to welcoming you back again soon.

If you are making any bookings in the future, please contact our Reservations Team direct on +44(0)141 240 3733 for our best available rates.

Kindest Regards

Laurie Nicol

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 27, 2013

The hotel is in a great location. Just next to the train station. Also close to lots of restaurants and shops. Also within walking distance to Queen Street Station.

The room we had was big. It was on the 4th floor and overlook the roof of the train station. We are quite worried that it would be noisy, but surprising, it was quiet and we couldn't hear any sounds from the station. The bathroom was also quite big.

Service is good. We had some problems with the heating system and they immediately came to our room and brought along a portable heater just in case. Turns out there was nothing wrong with our heater. We just didn't know how to operate it. LOL!!

Only issue I had was that there was no fridge in the room and when we called to ask for some ice, we were told it would cost us £5. That I thought was daylight robbery.

  • Stayed: December 2013, traveled with family
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Thank LibraGalSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurie N, General Manager at Grand Central Hotel, responded to this reviewResponded December 28, 2013

Thank you for sharing your recent experience at the Grand Central Hotel. The team are delighted that you enjoyed your stay and we look forward to welcoming you back again soon.

If you are making any bookings in the future, please contact our Reservations Team direct on +44(0)141 240 3733 for our best available rates.

Kindest Regards

Laurie Nicol

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 27, 2013

Great hotel, excellent location & friendly staff. Stayed here Xmas eve, excellent service, excellent room & lovely breakfast in am. Staff couldn't do enough for us. Lovely wee touch in am with Christmas stocking with goodies inside. Will definitely be visiting again

  • Stayed: December 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank pauleen75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurie N, General Manager at Grand Central Hotel, responded to this reviewResponded December 28, 2013

Thank you for sharing your recent experience at the Grand Central Hotel. The team are delighted that you enjoyed your stay and we look forward to welcoming you back again soon.

If you are making any bookings in the future, please contact our Reservations Team direct on +44(0)141 240 3733 for our best available rates.

Kindest Regards

Laurie Nicol

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 27, 2013

I lived in Glasgow for 7 years and booked this hotel because of the great location. Unfortunately the location was let down by the poor service and faulty heating. There are lots of good points about the hotel but there are also a few staff members that need to realise they are in the service industry. Great bar and breakfast but disappointed that no gym and that they charge you six pounds to use the local LA Fitness,poor for 4 star hotel. I will try the hotel again to see if the flaws are just due to christmas.

  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank gbsimpson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurie N, General Manager at Grand Central Hotel, responded to this reviewResponded December 28, 2013

Thank you for your review of your recent stay at the Grand Central.

I am disappointed to hear about the challenges you faced while staying with us. A member of our Guest Relations team will be in contact to discuss your issues further.

Kind Regards

Laurie Nicol

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Central Hotel

Address: 99 Gordon Street, Glasgow G1 3SL, Scotland
Location: United Kingdom > Scotland > Glasgow > City Centre , Merchant City
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#20 Luxury Hotel in Glasgow
#21 Business Hotel in Glasgow
#24 Family Hotel in Glasgow
#26 Romantic Hotel in Glasgow
Price Range: $99 - $305 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Central Hotel 4*
Number of rooms: 186
Reservation Options:
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Also Known As:
Grand Central Hotel Glasgow, Scotland

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