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“Very friendly and efficient welcome, a good room but the atmosphere of a chapel of rest” 4 of 5 stars
Review of Grand Central Hotel

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Grand Central Hotel
Ranked #35 of 96 Hotels in Glasgow
Cupar, United Kingdom
Level Contributor
117 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Very friendly and efficient welcome, a good room but the atmosphere of a chapel of rest”
4 of 5 stars Reviewed December 6, 2012

Our welcome in the hotel reception was very friendly and efficient in this very large city centre hotel.
The room was very clean and the bed comfortable as was the room temperature overnight.
Individual bedside lights - always a good sign in my book.
The bathroom, fitted with bath and shower and astounding selection of shower heads and hoses, was more than big enough to swing a cat and radiator towel rail must have been designed and positioned for giants as a step ladder would have been needed to make use of the upper section!

Considering the number of rooms on the third floor alone this is a big establishment but remarkably quiet for all that. Quiet and verging on dingy with low level 'mood' lighting everywhere
As we were on a midweek deal we had agreed to pay any extras in cash so were able to depart for an early train in the morning without a lengthy checkout.

Restaurant and champagne bar reviewed separately.

All in all a good stay in an extremely conveniently placed hotel which has an internal exit into Central Station.

Room Tip: Hairdrier hidden away on top shelf of wardrobe.
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jeffertonian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,132 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (784)
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East Kilbride
Level Contributor
66 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 stars Reviewed December 5, 2012

My husband and I stayed at the hotel for the 3rd time on Sunday 2nd December. We have also been to the restaurant previously for dinner when not staying in the hotel. We booked directly through the hotel website and paid for the Sunday dinner bed and breakfast package. Previously we had found this package to be good value at only £99 for 2.

The room standard was worse than last time with marks on the wall and the bathroom could have been cleaner with the hair of the previous guest both next to the shower cubicle and on top of the bin in the bathroom. The room we were in this time was also very noisy and very warm which didn't make for a great sleep. Was disappointed that the room allocated did not have a bath, just a shower cubicle.

The dinner choice was disappointing. Previously the set menu had a steak option (a supplement payable) and had better choice. This time it was fish, turkey or a vegetarian option for main course. The food was ok but it wasn't the most memorable meal we've had.

Breakfast was good (although the haggis and bacon were a bit cold). Good choice, would be better if guests received pot of tea/coffee as small cup only and no staff to refill.

We had two cocktails in the Champagne Bar on the Sunday evening, expensive at £17.00 for 2 drinks but it is a nice bar and the cocktails were delicious. £6.20 for a vodka and mixer is outrageous so although the bar is nice, it is not a place you would sit and drink in all night.

I dont want to put others off of staying as this was the first time we've had any complaints about this hotel. I do hope that standards are not slipping and would probably give the hotel another chance to see if the issues are resolved.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank lyndseyEK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
champagnecentral, General Manager at Grand Central Hotel, responded to this review, December 16, 2012
Thank you for taking the time to review our hotel.

I am disappointed to read that your most recent stay did not live up to expectations, created, from your visits.

The Grand Central Hotel dates back to 1883 and, unlike many purpose built hotels, no two bedrooms match in size or include the same characteristics.
Some of our en-suite bathrooms comprise of showers only, whilst others are spacious enough to include both a bath and a separate shower.

I have passed your comments onto the respective Heads of Department for them to action. I have also asked one of my Guest Relations Managers to contact you to discuss, in detail, your most recent visit.

Kindest regards,

Laurie Nicol
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Falkirk
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed December 3, 2012

My partner and I have sayed at this hotel twice now and enjoyed both visits.
The location is ideal for both shopping and sight seeing in the city centre.
On our first visit we had an executive room overlooking the station concourse. the room was modern and well furnished with a good bathroom, our only complaint being the noise from the staion announcements. Breakfast in the hotel was good but the self service buffet was very busy on our second visit. Our favourite things about this hotel are the impressive grand staircase and the delicious cocktails in Champagne Central, perfect after a hard day shopping!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Lynn Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
champagnecentral, General Manager at Grand Central Hotel, responded to this review, January 3, 2013
Thank you for taking the time to review the hotel.

Our location is perfect for shopping, sight seeing or enjoy a leisure break in the city.

I am pleased that you enjoyed your stay, and had the chance to sample some of the offerings of the iconic Champagne Central; where many come to unwind after a hard day's work or shopping.

Please ensure you check our hotel website for our special offers.

Kind regards,

Laurie Nicol
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed December 2, 2012

It is years since i was in this hotel, and what a revealation. The makeoevr on this hotel has transformed this building. I love the feel of the place and have already recommended to others, and a fine example in great design. Staff were welcomong and food was good also.
Too short a visit to comment further , but I will be back

  • Stayed November 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Hercules44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
champagnecentral, General Manager at Grand Central Hotel, responded to this review, December 16, 2012
Thank you for your review.

I am pleased to read that your experience was positive and you enjoyed your time here, at the hotel.

The Grand Central hotel has it's own dedicated Business Centre which is able to provide a quiet setting to conduct meetings and interviews. It also has secretarial support by our Meetings Host and is equipped with printers, wifi, photocopiers etc. Our Business Centre also provides unlimited tea, coffee, soft drinks and snacks.

We also have smaller, intimate meeting rooms that are available per hour for our business clients to use, where catering can be delivered to the room or organised in one of our outlets.

If any of these options are of an interest to you, please contact our Sales team on 0141 240 3752.

Kind regards,

Laurie Nicol
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed December 1, 2012

Not impressed on this occasion.
Poor room and service.
Food in Tempus lukewarm and staff very unprofessional.
Champagne Central worth a visit though with good atmosphere and friendly bar staff.
Hotel location good but if standards don't improve will risk losing many customers.
I certainly won't return!

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank Sunnyday2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
champagnecentral, General Manager at Grand Central Hotel, responded to this review, December 13, 2012
Thank you for taking the time to review your stay with us.

I am disappointed to read your review of the Grand Central Hotel, and I would like to discuss this further with you.

A member of the hotel's management team will be in contact with you, to receive detailed feedback of your experience.

Kind regards,

Laurie Nicol
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
41 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed November 27, 2012 via mobile

Really enjoyed my one night here. It was like stepping back into a bygone era the hotel manages to be grand and opulent but warm and welcoming.
It's a massive building with huge long corridors and stunning decor. I loved the chandeliers
My bedroom overlooked Glasgow Station and it was quite exciting looking down on the crowds on the platform and central area. I expected it to be a noisy night but I was pleasantly surprised. I slept really well and heard no more than a distant hum.
The bathroom was well appointed, the bed very comfortable.
Highly recommended and couldn't be more central... Or grand!

  • Stayed November 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Yoakley29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scotland
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed November 27, 2012

This is a BIG hotel and convenient for shopping in town. That's the good bit. The first room we were given was ok but claustrophobic, looking at a dank wall. Boiling hot with no way of opening a window at all. We were re-allocated and this time to a single room masquerading as a double. No mini-bar, no wifi, no docking station (pretty standard fare these days) and it was cold, with a draughty window and an old small iron radiator. We were also politely requested to pay an up-front £50 for any 'expenses' we might incur during our one-night stay. The staff were polite and helpful but they couldn't solve the problem of trying to provide breakfast in a very small dining room (relative to hotel size). We had to queue for nearly half an hour and were placed in the bar area which was cold and draughty. A self-service breakfast (and another queue) which quickly lost its vigour. The staff had to be chased to provide tea/coffee. The hotel lift is inadequate for the amount of people traffic and after waiting for ten minutes to go up to the fourth floor we took the stairs. Unfortunately the more infirm or unfit would struggle with this as they are big stairs. We paid £125 for a one-night stay in a 4-star hotel but in hindsight will look elsewhere next time.

Room Tip: Apparently Room 460 is worth asking for and it's a corner room. Too late for us!
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  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank Honestasever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
champagnecentral, General Manager at Grand Central Hotel, responded to this review, December 16, 2012
Thank you for taking the time to review our hotel.

I am disappointed to read your review, based on your recent stay with us.

I have asked one of the Guest Relations Managers to contact you, directly, to discuss the points you raised in your review.

Kind regards,

Laurie Nicol
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Central Hotel

Property: Grand Central Hotel
Address: 99 Gordon Street, Glasgow G1 3SF, Scotland
Phone Number:
Location: United Kingdom > Scotland > Glasgow > City Centre , Merchant City
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#18 Luxury Hotel in Glasgow
#22 Business Hotel in Glasgow
#26 Family Hotel in Glasgow
#28 Romantic Hotel in Glasgow
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Central Hotel 4*
Number of rooms: 186
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Also Known As:
Grand Central Hotel Glasgow, Scotland

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