This was our 2nd stay in as many years, and how we noticed the difference! Service remains excellent and helpful, as does the fab champagne bar, however maintaining this building must be like the "Forth Road Bridge" with a never ending maintenance plan, which I'm sure exists, however is not self evident.
The public areas are already looking tired, despite the excellent army of cleaners, and our room 409 (Executive) had a stained ceiling from a water leak. A massive bathroom with only a bath (shower in the bath), toilet and single basin, was disappointing and seemed as if the designers had used as little thought as possible, as cheaply as possible. Housekeeping was sporadic during our 2 night stay, with toiletries not replenished, half hearted turn-down: rubbish left in room instead of being taken away.
A very strange WiFi system that allows you free access for 1/2 an hour then you have to log in again.....and again......and again!
Whilst this may sound a little nit picky, I don't mean it to be, it just highlights that it feels as if its lost its way a bit. It is a great building, incredibly convenient, coming straight off the London train and great character. it would be such a shame if they didn't stay on top of it, and whilst sympathetic to the current financial place we are in, to keep the beds filled, while offering good value, if the standard slip, there are always other hotels nearby.
We would stay again, and recommend you try it, but be aware that you might just be a little disappointed, rather than pleasantly surprised.
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- Also Known As:
- Grand Central Hotel Glasgow, Scotland