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“citizen erM”
3 of 5 bubbles Review of citizenM Glasgow

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citizenM Glasgow
Ranked #11 of 96 Hotels in Glasgow
Certificate of Excellence
Dunblane, United Kingdom
Level Contributor
85 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“citizen erM”
Reviewed April 21, 2013

Like most reviewers, on arrival I thought this was a really trendy and funky choice of hotel for an over-nighter with my wife in Glasgow. The hotel emailed us a couple of days before arrival with details of car parks reasonably close to the hotel where we could take advantage of discounted rates. On entering the hotel you take a lift or stairs to the 1st floor where there's a bunch of self-service check-in terminals. Help was on hand from a friendly "ambassador" and we were quickly on our way to, err, the wrong floor, cos we hadn't cottoned on to how to use our room key cards to get the lift to do our bidding. No matter, with a cheery smile we soon found our way to our funky and colourful room on the 4th floor! After the usual cursory inspection of the facilities, we were soon on our way to enjoy an afternoon of shopping in Glasgow. The hotel is towards the top of Glasgow city centre - ideal for shopping in Buchanan Galleries, cinema and theatres which are around here.
We returned to the hotel to get changed for dinner. I guess this is when the flaws started to appear. As the hotel make clear, the rooms are fairly small. There are plenty of reviews here that describe the rooms, storage spaces, shower and bathroom facilities. I won't repeat them here, but suffice to say, don't plan on taking any citizenCats with you as there's no room to swing them!
The novelty of the funky technology soon wore off too. The touch screen on our remote control device was rather unresponsive, so getting anything to work was a major effort. Getting up in the middle of the night for the loo meat lots of faffing about trying to get a light on without turning the room into some kind of Stringfellow's night club or a science fiction-based alien operating theatre!
The bed is big and comfy, and the linens and towels are great quality, so credit where credit is due.
We had pre-booked the cooked breakfast. It was OK, but not great.
I did note that the opaque glass or our bathroom cubicle hadn't been properly cleaned after the previous citizens as their graffiti was clearly visible once the shower steamed up, The chair in our room was also sporting some dubious stains. citizenManagement - please note!
Worth a visit for the novelty value, but too many annoying wee niggles to make me want to go back.

Room Tip: I guess all rooms will be very similar. To avoid traffic noise, aim for a room high up. To avoid wai...
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SnoopD4ve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
citizenDiego, at citizenM Glasgow, responded to this review, May 1, 2013
Hi "SnoopD4ve",

Thanks for staying with us, and our apologies about your experience.

From service to design, we promote a room that is fun, adding some twists to it. While there is a comfy XL king-size bed covered with luxurious egyptian cotton linen and a powerful shower, the mood pad to control everything in the room from lights, TV, blinds and temperature, it must be responsive at all times, I feel sorry you experienced otherwise. Guest satisfaction is for what we work for so we feel disappointed when reading your experience. We don't only take note but work on preventing from happening again if you have any issues please report them to our Ambassadors who are on site 24/7 to provide service for you whatever the problem. I have also shared your comments with the housekeeping team.

Wish you safe travels,
citizenDiego
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,910 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Durham, United Kingdom
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 21, 2013 via mobile

We stayed 19/4/13 >21/4/13 good points modern, contemporary, large bed, good shower, good Tv , mood lighting, nice bar area. Negatives no car park, no fridge, no Tea/ coffee in room, can't stop in rooms too long because very small not much space for clothes.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank suzi4boro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon, UK
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed April 21, 2013 via mobile

Great design, great price, great service. Not yer average hotel so don't expect chintz or nick-nacks. What you can expect is a really comfortable bed and a great atmosphere helped by the most pleasant staff I have come across recently. A great idea well executed.

Stayed April 2013, traveled as a couple
Helpful?
Thank StubbyDevon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bishopbriggs, Scotland, United Kingdom
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 19, 2013

First impressions Wow, quirky lasting impression quirky. Rooms are cosy and inviting and feel like 6 star home! Great shower and love the gadgets. Find a better one??? The lounge/lobby is comfortable and relaxing with elegance in its design. It feels like home but you know you are on holiday !!!! Great atmosphere, staff are great. Drinks in bar reasonable for a city centre hotel. Love this hotel will use again.

Room Tip: Just enjoy!!!
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Helpful?
Thank Jckhaugh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scottyjules
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed April 19, 2013

Stayed here for one night with boyfriend. Amazing little room with the biggest comfy bed ever.
Different morden room with pod like bathroom with shower and mood lighting great tv above bed with great selection of free movies . Room is little small but if only staying for night or two not really an issue and the rest more than makes up for it.

Would defo recommend and visit again

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank scottyjules
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
36 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed April 18, 2013

This place is amazing, can't rate enough. Great central location, very stylish and the bed is massive. Great selection of movies and you have a little remote that controls everything...from the temperature to the lighting.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FoodLover_930
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed April 18, 2013

I'm from Glasgow and I was going home to visit family (taking my boyfriend to meet them for the first time) and we fancied a few days by ourselves in a hotel before going back to the familial home, so we booked CitizenM..

What can I say? The place is fantastic. It's in an ideal location just a short walking distance from the bus station, shopping, restaurants and the railway stations.

The communal areas of this hotel are great, all modern and useful. A great looking bar too.

Check-in was seamless, all done electronically (on what looked like a self-service till!). I was assigned my room and off I went!

Got to my room to find it was pretty much exactly as the website showed. Not the biggest room in the world, but I expected that. MASSIVE bed, this was amazing! We were put in a room that had a disabled shower room, which was essentially a wet room. I really liked this.

TV options were great; not that we watched much but it's nice to have it there. The mood lighting and lighting controls were awesome - everything is controlled by a remote, right down to the blinds.

We had a really great stay, this place is great value for money and I would definitely go back!

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SaffySaffron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about citizenM Glasgow

Property: citizenM Glasgow
Address: 60 Renfrew Street (corner of Hope Street), Glasgow G2 3BW, Scotland
Location: United Kingdom > Scotland > Glasgow > City Centre , Cowcaddens
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#1 Romantic Hotel in Glasgow
#3 Luxury Hotel in Glasgow
#5 Business Hotel in Glasgow
#11 Family Hotel in Glasgow
Price Range (Based on Average Rates): $
Hotel Class:4 star — citizenM Glasgow 4*
Number of rooms: 198
Official Description (provided by the hotel):
Situated in Glasgow's city centre and Theatre District, citizenM Glasgow offers affordable luxury in the form of 198 modern non-smoking rooms. Enjoy free Wi-Fi in the entire hotel, free movies, high pressure rain showers and luxurious linens on an XL king-size bed; contemporary Vitra lobbies for work and play with free iMac access, and a 24/7 on-site eatery and bar to quench every hunger and thirst. CitizenM Glasgow also boasts SocietyM, which provides one-of-a-kind creative meeting spaces for 2 to 18 people, a larger screening room, audiovisual equipment, and reliable Wi-Fi. ... more   less 
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Also Known As:
Citizenm Glasgow Hotel Glasgow
CitizenM Glasgow Scotland

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