I used to be a regular at K&J. No Saturday was complete without a coffee and a piece of one of the delicious cakes that they bake. Even their savoury food was excellent. A real foodies emporium. They got popular with good reviews etc so waiting for a table became the norm. I even had my first date with my future husband there, sharing an Italian platter.
So future husband and I were in Glasgow at the weekend and we decided to treat ourselves for lunch. There were 3 people in the queue before us so the queue wasnt too bad. They got seen to quickly so it was our turn to wait for a table. We noticed that the fridge had been taken out to provide more seating.
We waited for a total of 40 minutes. I had serious back pain from standing in the one spot and none of the staff looked us in the eye. Phil Kember obviously wasnt in the shop that day, nor was Claire Jones (yes I've been so frequently I know what they look like - PK even asked me where I bought my ski jacket from!). Any previous visits when I have outstayed my welcome (queue forming) - Phil would come up, clear the table and ask if we wanted anything else otherwise he would need the table. Which in the grand scheme of things is good practice and business sense. In those 40 mins we waited, there were loads of tables who had eaten and were just chatting away, oblivious to that fact were waiting for tables. The staff were oblivious that we had been waiting such a long time and they didnt want to know. I pointed out to my waitress what Phil Kember does..helps to clear tables but she just smiled and walked away. When we finally got a table, there was only 2 couples waiting for tables. A lot of people came in and left because of the queuing.
The coffee I ordered was lukewarm and cloudy. The food ok but nowhere near as spectacular as it used to be but maybe because Phil and Claire werent there that day, the standards were seeriously slipping.
I'll probably return but not in the same hurry!
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