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“Simply the best”
Review of Paperino's - West End - CLOSED

Paperino's - West End
Price range: $23 - $62
More restaurant details
Restaurant details
Good for: Large groups, Special occasions
Dining options: Lunch, Dinner, Late Night, Delivery, Highchairs Available, Reservations, Seating, Serves Alcohol, Waitstaff
Dining style: Casual Dining
Transit: Hillhead underground.
Level Contributor
12 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
“Simply the best”
Reviewed April 21, 2012

Best Italian in Glasgow! Pasta's are sensational try Cajun chicken mouth watering!

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Legaleye73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkBillington, Managing Director at Paperino's - West End, responded to this review, May 2, 2012
Hi LegalEye73,

Thanks for the review! You are not alone in your appreciation of our cajun chicken! Even I must admit I'm very partial to it!

Thanks again and hope to see you returning soon,

Kind regards,

Mark Billington
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

290 reviews from our community

Visitor rating
    94
    87
    54
    32
    23
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Glasgow
Level Contributor
27 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Fabulous Lunch”
Reviewed April 17, 2012

Some friends and I had lunch here on Saturday the food was lovely and the service was great , We are already planning our next visit .

  • Visited April 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank mooming
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkBillington, Managing Director at Paperino's - West End, responded to this review, May 2, 2012
Hi Mooming,

Thanks for taking time to leave a review for us. Happy to hear the service were to your standards. Glad to have you and your friends back anytime. Feel free to say hello!

Kind regards,

Mark Billington
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
12 reviews
8 restaurant reviews
“Lovely food, shame about some arrogant staff”
Reviewed April 8, 2012

We,love the food at paperinos, and the fact it's so child friendly. However it's a shame that so many of the waiting staff make u feel that you should be privileged that you're eating there, and that they are serving you! We've given the restaurant so many chances incase it was a one-off, but have finally given up. The welcome usually good, but the waiters/waitresses need some lessons in customer service. If you don't like serving people you're clearly in the wrong job! Special mention to the lovely man who brings the drinks, he's a diamond.

  • Visited March 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank jintymc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkBillington, Managing Director at Paperino's - West End, responded to this review, April 17, 2012
Hello Jintymc,

Thank you for your review and the positive comments about our food as well as our family friendly atmosphere.

It is a real shame that you felt this way. Our staff are normally excellent and have worked ay Byres Road for years. I can only apologise on their behalf because it is most certainly not something that usually happens - we wouldn't be so family friendly without them afterall.

Can you contact me at my email address which is mark@paperinos.co.uk and we can discuss in more detail your experiences and see whether or not we can try to show you that this is not who we really are.

Kind regards,

Mark Billington
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, Scotland, United Kingdom
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Great food and friendly service”
Reviewed March 5, 2012

a must if you like great food and friendly service Whether its a meal for 2 or in our case about 30 the menu has a good choice of starters, main courses and desserts so there is something for everyone and add in the friendly staff paperinos is the place for a night out.

  • Visited March 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Vicki G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkBillington, Managing Director at Paperino's - West End, responded to this review, March 19, 2012
Hi Vicki,

Thank you for the nice words. Very happy we could accomodate you and add to your night. Hope to see you back at Byres Road again very soon. If you haven't already you should try our deep fried pizza sticks dusted with icing sugar & served with fondant chocolate or butterscotch...it's a customer favourite :)

Take care and hope to see you again soon.

Kind regards,

Mark Billington
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow
Level Contributor
68 reviews
46 restaurant reviews
common_n_restaurant_reviews_1bd8 41 helpful votes
“45 minute wait and our starters were cold - poor show”
Reviewed February 20, 2012

Visited the restaraunt with 3 friends. We had pre booked. We gave our order and waited 45 minutes until the waiting staff brought us cold starters. We did say to the waiter and were brought fresh, warm starters. The rest of the meal was great and when we quibbled the bill we were given 20% off due to the poor service.
Overall shame about the cold starters but well done you for recognising poor service.

  • Visited February 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Glasgowgal1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkBillington, Managing Director at Paperino's - West End, responded to this review, February 22, 2012
Hello Glasgowgal,

Thank you for your review. I can only apologise you experienced this issue because it is not the usual standards set by myself and the management team.

I think your review overall is a little harsh though. I can only assume the team were very apologetic and took action to try and resolve the poor service - which you said they did. It would have been nicer to see a more balanced review which also took the recovery steps into account. Customer service and good food in a friendly atmosphere is what makes Paperino's and is also why our customers keep coming back.

Perhaps we can discuss this further so I can plug any gaps you felt there were in service that we may be overlooking and hear more about the experience you had.

It'd be great if you could email me here: mark@paperinos.co.uk - I look forward to hearing from you soon.

Kind regards,

Mark Billington
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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