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“Tea and Scones”

Mackintosh at the Willow
Ranked #313 of 2,895 Restaurants in Glasgow
Price range: $4 - $51
Description: Mackintosh at the Willow includes the fully restored original Willow Tea Rooms Building at 217 Sauchiehall Street Glasgow, designed by Charles Rennie Mackintosh in 1903 plus a new, integrated Visitor Centre at 215 Sauchiehall Street. This beautiful A listed heritage building is the only surviving Tea Rooms designed entirely by Mackintosh for entrepreneurial tea entrepreneur Miss Catherine Cranston in 1903. The building is also internationally recognised as one of the finest examples in the world of a complete Art Nouveau scheme. After two years of restoration, the building has been brought back to it's former glory and is now a unique 200 seat tea room, restaurant and events venue in the heart of Glasgow city centre. The Visitor Centre includes Retail, Learning and Education, Exhibition and Conference Centre facilities.
Restaurant details
Description: Mackintosh at the Willow includes the fully restored original Willow Tea Rooms Building at 217 Sauchiehall Street Glasgow, designed by Charles Rennie Mackintosh in 1903 plus a new, integrated Visitor Centre at 215 Sauchiehall Street. This beautiful A listed heritage building is the only surviving Tea Rooms designed entirely by Mackintosh for entrepreneurial tea entrepreneur Miss Catherine Cranston in 1903. The building is also internationally recognised as one of the finest examples in the world of a complete Art Nouveau scheme. After two years of restoration, the building has been brought back to it's former glory and is now a unique 200 seat tea room, restaurant and events venue in the heart of Glasgow city centre. The Visitor Centre includes Retail, Learning and Education, Exhibition and Conference Centre facilities.
Reviewed 2 weeks ago via mobile

The history and decor of this tea room is beautiful. The tea was very tasty as were the scones and jam. There is a gluten-free menu and the fruit scone was very tasty!

Date of visit: September 2019
Thank canadiankati
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
217TheWillow, Front Office Manager at Mackintosh at the Willow, responded to this reviewResponded 2 weeks ago

Dear Katherine M,

Thank you for your review. It is great to hear that you enjoyed your tea and scones as well as the surroundings! We are proud to be able to offer tasty alternatives to cater to most allergy and dietary requirements.

We will hope to welcome you again soon.

Kind regards,

Mackintosh at the Willow

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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15 - 19 of 306 reviews

Reviewed 2 weeks ago

Let me say upfront I'm confused.

There is the Willow Tea rooms (corner of Hope St/Bath St), then there is Mackintosh at the Willow ( 215/217 Sauchiehall Street). Now they seem to be 2 separate establishments, and judging by comments on Trip Advisor aren't the best of friends !

We had afternoon tea at Mackintosh at the Willow, upstairs in the Salon du Luxe. It's run as 2 sittings, and has a £5 extra charge, so afternoon tea is (I think) £28 or £29.

It's not only me that's confused, it's their customers. They have a downstairs restaurant, the upstairs restaurant, an exhibition and a shop, all seem to share one common entrance. So you get people wandering around looking for where to go, with (in our experience) very little help from the staff. We arrived at 1430 (OK a bit early), and were told in no uncertain terms to go away and come back at 1500. (Imagine Claridges or any top hotel telling it's customers -”You're too early, go away”). We came back at around 1455, too early again, “sit somewhere downstairs or go in the shop, it's one sitting at 1500 you know”

Once we were seated I have to say the restaurant is very nice, beautifully rebuild (I won't say restored, because it seems there is almost none of the original, just replicas), but that's as good as it gets I'm afraid.

The actual tea was pretty average, and certainly incredibly average for close on £30/head. No additional tea/sandwiches/cakes were offered (all big hotels do this automatically – see my previous reviews).

From the website this is run as a “social enterprise, creating training, learning, employment and other opportunities and support for young people and communities” Fine as this is, it will only work if the skills passed on are appropriate to hotels/restaurants etc. Now I appreciate we live near London, but telling customers to go away, and come back exactly at the correct time, will result in only one thing, and that's the customer walking out (as we almost did).

It's a great shame, because this has so much potential, but if anyway asked us, we would say don't bother to go there.

Date of visit: September 2019
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Thank Stu151
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago

Had lunch there today. Food and service was excellent. Our waitress Megan was a most pleasant and attentive girl. A bit like going back in time with such lovely attention and manners.

Date of visit: September 2019
    • Value
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Thank glasgownanny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
217TheWillow, Front Office Manager at Mackintosh at the Willow, responded to this reviewResponded 2 weeks ago

Dear glasgownanny,

Thank you for your lovely review. Your comments will be passed along to our tearooms management team and Megan, who will be thrilled to know that she gave you such wonderful service during your visit.

We will hope to welcome you again in the near future.

Kind regards,

Mackintosh at the Willow

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago

Went with my 9 year old daughter for tea and cream scones after going to see a film. We thoroughly enjoyed our tea and scones and by chance went downstairs and took part in a wonderful architecture art session. We made Rennie Macintosh inspired models along with a few other people who were finishing theirs. Although it was 4pm and the class was ending the 2 lovely ladies let us complete our masterpieces which we were thrilled with. We were also told about Family Brunch classes which look amazing and we will definitely be coming back to do one of these. This really completed our wonderful day and we will be coming back at the weekend for lunch and to also collect our artwork which my daughter will be taking to school next week.

Date of visit: September 2019
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Thank Shelley L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago

We visited yesterday and came away feeling let down by the whole experience. On arrival we were placed at a table and then left. There was no welcome dialogue, explanation of the menu etc and we sat for a further 15 mins without anyone approaching. The waiters milled around, the manager focussed on an iPad the whole time we were there. Our table was next to the bar/service area where the staff gathered yet it was as if we were invisible.
We managed to get a waiters attention who approached and we were then spoken to in a cocky and patronising manner. We explained we hadn’t been given the menus and had the options explained but were still dealt with in an off hand manner. We considered leaving at that point but having pre paid in an advance and paid for the exhibition we decided to stay. Had we not we would have left immediately. The high tea arrived fairly quickly and was nice - fruit scones a bit chewy though, jam was a bit strange and sandwiches were as you would expect. Nothing too creative. We went through to the exhibition which again left us feeling disappointed. Split over 2 floors ( lift was out of order) with a empty blank stairwell in between. It could have been organised so much more creatively bringing and connecting the beauty of macintosh along the way. The toilets were empty and lacked any decorative input. Orange petitions with no creative thought put into the area to continue the experience. No toilet rolls in 2 cubicles with one cubicle having spare rolls thrown on the floor. To finish the visit we asked if we could see the upstairs where the ‘Salon de lux’ is based. We were told quite rudely No - as you haven’t paid for that. In the shop I tried to buy a card and were told you cannot pay contactless under £5. Again - spoken to abruptly. Will not recommend this to anyone and although I appreciate it is a training scheme for young people, customers are spending good money and do not deserve to be treated this way. Clearly the manager/s need to take more notice of what is going on around them and start to make some changes.

Date of visit: September 2019
Thank Jennie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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