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“Casual family dining”
Review of Ketchup - CLOSED

Ketchup
Price range: $8 - $18
Cuisines: American
More restaurant details
Restaurant details
Good for: Families with children
Dining options: Dinner, Lunch, Breakfast, Late Night, Delivery, Reservations
Neighborhood: West End
Scotland, United Kingdom
Level Contributor
56 reviews
40 restaurant reviews
common_n_restaurant_reviews_1bd8 58 helpful votes
“Casual family dining”
Reviewed August 16, 2014

Enjoyed our casual family meal here after being let down by a restaurant nearby. Good choice of menu and able to make up your own mix of toppings and accompaniments. Reasonable value although the prices can mount up if not careful. Overall enjoyable and would be happy to return.

  • Visited August 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank AMCUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
venue_support, General Manager at Ketchup, responded to this review, August 21, 2014
Thanks for your lovely feedback, glad you enjoyed your experience and we hope to see you back in the near future.

Kind Regards

Ketchup Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

596 reviews from our community

Visitor rating
    166
    163
    123
    70
    74
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Danish first
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Perth, United Kingdom
Level Contributor
25 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Nothing Special”
Reviewed August 15, 2014

First time visiting Ketchup as our friends recommended going. The decor is in an american cafe style, it looks clean and the staff are friendly. The booths are great although you're sat very close to the table. Not much choice on the menu, just burgers or hot dogs which were okay but overpriced as sides were not included. Two of the drinks we ordered they didn't have, the onion rings were bland and greasy and their special K sauce quite bitter. Will try a few other places in Glasgow before going back.

  • Visited August 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank GothicAngel24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
venue_support, General Manager at Ketchup, responded to this review, August 21, 2014
Thanks for taking the time to leave us your feedback. Apologies for not having the drinks you ordered in stock.

We are currently working on expanding our menu to include a greater variety - still sticking to burgers but more! Hopefully this would entice you to come back and try us again.

Also keep your eyes peeled for deals, as we have fab deals regularly!

Kind Regards

Ketchup Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow
1 review
common_n_restaurant_reviews_1bd8 5 helpful votes
“Changed for the worse”
Reviewed August 11, 2014

Used to love going to this place. Really disappointed with my recent visit. Menu has a very poor selection, presentation of the food seems cheap and nasty and over-priced for what it now is. Bring back the old menu with the old atmosphere everyone knew Ketchup for

  • Visited August 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
5 Thank Bubbles_2224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
venue_support, General Manager at Ketchup, responded to this review, August 21, 2014
Thanks for taking the time to leave us feedback from your recent trip, and apologies for it not reaching your expectations on this occasion.

We are in the process of expanding the menu to include a mixture of old favourites and new treats.

I hope these changes would encourage you to come back and try us again in the future.

Kind Regards
Ketchup Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Good but overpriced...& beer in cans in a restaurant!?”
Reviewed August 11, 2014

As others have said this used to be an excellent place and good value with a good vibe. Visited recently and found the menu trimmed significantly. As others have said, its excessive to ask £9.50 for a burger and then charge more for fries. The burgers we had were excellent in terms of quality and portion size however the additional fries and onion rings weren't anything to write home about especially not at an additional charge. Suggestion? - make fries free with the burgers but offer other accompaniments (eg sweet potato crisps, baked potato, etc) at additional cost.

Drinks charges of £3.75 for a 330ml can of beer is steep and tastes horrendous! No bottles on the menu & only one choice of draft.

Some reviews have questioned the quality of the food, however the burgers are excellent just expensive as explained above.

  • Visited August 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Jefinner10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
venue_support, General Manager at Ketchup, responded to this review, August 21, 2014
Thanks for your feedback and I'm glad to hear our burgers didn't disappoint! We are currently in the process of making additions to the menu - adding in some old favourites and popping some new creations on there!

While we are at this stage it's great to have customer experiences to work for.

We hope you'll be back to see us again soon, and keep your eyes peeled for deals we run regularly.

Kind Regards

Ketchup Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow
Level Contributor
45 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 26 helpful votes
“Horrendous!”
Reviewed August 11, 2014

My boyfriend and I went to ketchup after not having been in a year or so, what a let down! Having no faults in the past the changes they have made in the past 4 months are so have made us not want to go back. For starters the long list of choices has been made to about 8-9 burgers which are just as expensive and smaller than the old menu, we were shocked to see our burgers arrive on something that looked like a lunch tray. Overall the portion sizes and presentation were appalling! Change it back to the way it was because it wasn't even worth half of what we paid!

  • Visited August 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank TravellingGlaswegian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
venue_support, General Manager at Ketchup, responded to this review, August 21, 2014
Thanks for your feedback, and apologies for your experience not living up to your expectations.

We have been listening and chatting to the customers and are currently refreshing the menu. Bringing back some of the old favourites and introducing some new characters to the menu. Whilst doing this we are keeping the new higher quality meat and produce we've got in.

Keep your eyes peeled for new developments and we hope to see you back to give us another chance to impress.

Kind Regards

Ketchup Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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