We booked a room at Beersbridge Lodge several weeks before our expected stay, but on the day we were due to arrive we were contacted by them to be told that they didn't have room for us, but they would book us into another similar B&B "just around the corner". We were due that night to go to the Exhibition Centre and had booked the room at Beersbridge Lodge as it was close enough to walk (an 18 minute walk according to Google maps). So when they told us we were being moved, we told them we were going to the SECC and asked how far the new place was away. We were told it was "about the same distance" and that we should come to the Lodge and they would arrange for a taxi to take us to the new B&B.
However, to our great disappointment, the new B&B was Beersbridge Annex, which is nowhere near the SECC! When we arrived we were very disappointed with the accommodation, but had no other choice but to stay as we were about to go and see our show, we don't know Glasgow, we had our luggage with us and nowhere else to stay. We had to catch a taxi there, as the walk was going to take nearly an hour, we were already late as we'd had to change hotels and we missed the start of the show as we had been led to believe the new accommodation was close, and we had had to arrange a taxi.
When we arrived back (by taxi) we got to fully appreciate the state of the Beersbridge Annex accommodation. I realise that this is supposed to be a review of Beersbridge Lodge, but the Annex is where they choose to rearrange our accommodation at the last minute. At the Annex there was vomit all over the stairs and the furniture in the bedroom was broken. We had booked a twin room and were told that there were only doubles. We had booked a room with breakfast included, but there was no breakfast available at the Annex. We could not get the heating to work and the room was freezing. However just after midnight, the fire alarm went off and we were evacuated into the car park. However at this point we were able to find a member of staff to put our heating on, but the room was very cold and didn't warm until the morning. Finally, when we left in the morning, we found that the block had been vandalised in the night and wet paint was all over the door of reception making it very hard to give the key back.
We were extremely angry about being moved to this alternative accommodation. I understand situations arise and rooms become double booked. However, I do not understand why we were not told about this earlier and why we were lied to about the location of the new accommodation. We were very disappointed in the new accommodation which was dirty, it was not a twin room, it was miles away from where we had booked to be and did not include the breakfast we were expecting. However, most of all we were disappointed that we missed the start of the show that we had booked to see.
Before being moved from Beersbridge Lodge we were told by the lady who worked there that we should make a complaint. We did attempt to bring it up with the reception staff at Beersbridge Annex, but they seemed inexperienced and completely incapable of dealing with our complaint. We felt that we should be compensated for the cost of the accommodation and the additional taxi fares we had to pay. However, despite promptly writing to the proprietor of Beersbridge Lodge on our arrival home, we are yet to receive a reply over 5 months later.
Beersbridge Lodge is not to be trusted and Beersbridge Annex is a shambles. Don’t stay at either of these places.
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- Also Known As:
- Beersbridge Lodge Guesthouse Hotel Glasgow
- Beersbridge Lodge Guesthouse Glasgow, Scotland