We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“The most abusive hotel in Glasgow!!”
1 of 5 bubbles Review of Smiths Hotel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Smiths Hotel
Ranked #92 of 96 Hotels in Glasgow
Aberdeen, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“The most abusive hotel in Glasgow!!”
Reviewed March 23, 2014

A couple of friends and I had booked this hotel thinking it would be a decent enough place to put our head down for a few hours and was reasonable priced for a really short stay however the room was so freezing that we were shivering in our beds as the radiator did not work and windows were very old and draughty, we asked for someone to fix the problem and he said it wasn't working and eventually gave us an electrical plug in heater which didn't work so continued to freeze.

Then much to our horror a man had came into her room which we presumed was a staff member as he asked us about the radiator not working (door was unlocked as we were waiting for a member of staff to address the on going heating problem) but in utter shock found out he was also staying at the hotel and proceeded to speak to us asking if we would like a cuddle to keep us warm and if he could bring his friend up to our room!!! once we realised this was a social visit and not in fact a member of staff We felt very compromised and we immediately asked him to leave with much persuasion. Although we had a bed each we had to all sleep in the same bed just to get some heat. After this traumatic night we complained to the manager about what had happened, he was very rude and obnoxious and wouldn't entertain our complaint and branded us as "you people" the snobby types who like to try and rip us off every month. He completely disregarded the fact that the radiator wasn't working and called us liars despite having a member of staff coming to try to fix the heater. Not only did he disregard our complaint but actually gave us a torrent of abuse for trying to raise our concerns. We did not receive any compensation or refund for our horrendous night but to add insult to injury we also had to endure a torrent of ignorant abuse on top of our very poor experience. It ruined what would of been a perfectly nice visit to Glasgow. DO NOT STAY AT THIS HOTEL ESPECIALLY IF YOUR A WOMAN.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank leanne e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

402 reviews from our community

Traveler rating
    81
    62
    85
    43
    131
See reviews for
57
118
50
57
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 17, 2014 via mobile

Have stayed here a few times. The first time breakfast was served raw... cut the egg and it flowed over the plate. But things were a bit better the next time. Last night however we booked into smiths arrived quite late went to room and could smell something off. Wasnt until we got into bed that my colleague sat in a damp patch. We then pulled back the sheet and realised the bed had a patch of damp urine on the matress. The guy on reception apologised and constantly blamed the cleaner. If your runnin a hotel you make sure the cleaner doesnt make a bed thay has urine on it. We decided to ask for a refund which we got and fortunately the place next door had a room...
a much better and cleaner one.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dave H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Glasgow hotels

Show Prices
Show Prices
Show Prices
Perth, Scotland, United Kingdom
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 17, 2014

It is very much like a hostel, and for the price i can see why. They were nice enough. It was in need of a bit of love to be honest. Lights weren't working, one shower to a level of guests isn't the best but again much like a hostel. Does the trick of a night stay. Especially for the price. Avoid if you have problems with stairs though, there are too many of them in this wee hotel.
My other half has allergies, she ended up having to sleep with gloves on just so she didn't have a skin break out because of the dust.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eilish M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 23, 2014

Well what can I say? Me and my husband booked in here. After about two seconds we were out. We approached reception. The staff told us our room was up ontop floor. No lift available andI was kknackered. Half way upstairs I knew we would not be staying. Got to room. The smell was unbelievable. Bleach and dirt smell. Room was depressing. Tiny with sloping celeing. Im tall and clostrophobic abit. Apparantly used for homeless so it should focus on that. Its not kid friendly thank God we didnt have our daughter with us.Read in comments people had flea bites!!! place had a prostitution den vibe. Window was tiny with no cover! Bed badly worn! carpet on stairs worn badly. We asked to room move they said we need pay extra so we left skipping out the door. Horrible. Plenty hotels right next to this one. Staff not good. Man that was hanging around his attitude immediately changed when we asked for our refund which they did give as we booked through LateRooms.com. come on smiths sort your hotel out or sell up! This is embarrassing have some respect. You should be ashamed. I tell everybody I can not to book smiths hotel Glasgow!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Veggielove84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 16, 2014

Made feel very welcome on arrival, great location and very easy to find. At a price of only £27 a night it was a great budget cost in Glasgow at the weekend.

Had a lovely stay and only issue was the tv signal was poor. Would definitely stay again.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank EmmaGibson4444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
1 review
Reviewed February 14, 2014

This is the worst hotel i ever stay in my life, i travel alot for my business purpose, but this hotel is the worst place. dirty room, no heating, no hot water in the shower, and the staff were not helpful.
receptionist on duty were not helpful. horrible staff attitude-unwelcoming and unhelpful. short height, brown hair girl on duty tuesday morning were so rude, i felt so humiliated by staff attitude.

I strongly advice not to stay this hotel. there are better choice near by at the same location.

  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 899roma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviewed January 29, 2014

Reception staff friendly and helpful, ensuite double room was clean, comfortable and had everything we needed - and more than expected eg hair dryer and tea and coffee making facilities. Room was warm and the water in the shower was hot. Didn't have breakfast, so can't comment on that, but the location was excellent - opposite Kelvingrove park and round the coner from lots of lovely bars and cafes. Would stay there again for a weekend!

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Apple111_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Glasgow hotels
West End
The Sandyford Hotel
The Sandyford Hotel
#63 of 96 in Glasgow
561 reviews
Sandyford Lodge Hotel
#54 of 96 in Glasgow
193 reviews
Show Prices
Show Prices
Show Prices
West End
Argyll Hotel
Argyll Hotel
#28 of 96 in Glasgow
737 reviews
Kelvingrove Hotel
#67 of 96 in Glasgow
555 reviews
City Centre
Victorian House
Victorian House
#77 of 96 in Glasgow
535 reviews
Show Prices
Show Prices
Show Prices

Been to Smiths Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Smiths Hotel

Property: Smiths Hotel
Address: 963 Sauchiehall Street, Glasgow G3 7TQ, Scotland
Location: United Kingdom > Scotland > Glasgow
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #92 of 96 Hotels in Glasgow
Price Range (Based on Average Rates): $
Hotel Class:2 star — Smiths Hotel 2*
Number of rooms: 42
Official Description (provided by the hotel):
The Smiths Hotel Glasgow, is a budget hotel located on Glasgow's bustling Sauchiehall Street. This B' Listed Building with striking Victorian facade and is nestled between the city's cosmopolitan centre and the stylish West End. The Smiths Hotel is also within close proximity to theatres, entertainment venues and the city's diverse selection of retail emporia lending to its position as one of Glasgow's budget hotels for city breaks. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Hotels.com, Orbitz, Agoda, TripOnline SA, Priceline, HostelWorld, Travelocity, Cheap Tickets and HotelQuickly so you can book your Smiths Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Smiths Hotel Glasgow, Scotland

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing