A couple of friends and I had booked this hotel thinking it would be a decent enough place to put our head down for a few hours and was reasonable priced for a really short stay however the room was so freezing that we were shivering in our beds as the radiator did not work and windows were very old and draughty, we asked for someone to fix the problem and he said it wasn't working and eventually gave us an electrical plug in heater which didn't work so continued to freeze.
Then much to our horror a man had came into her room which we presumed was a staff member as he asked us about the radiator not working (door was unlocked as we were waiting for a member of staff to address the on going heating problem) but in utter shock found out he was also staying at the hotel and proceeded to speak to us asking if we would like a cuddle to keep us warm and if he could bring his friend up to our room!!! once we realised this was a social visit and not in fact a member of staff We felt very compromised and we immediately asked him to leave with much persuasion. Although we had a bed each we had to all sleep in the same bed just to get some heat. After this traumatic night we complained to the manager about what had happened, he was very rude and obnoxious and wouldn't entertain our complaint and branded us as "you people" the snobby types who like to try and rip us off every month. He completely disregarded the fact that the radiator wasn't working and called us liars despite having a member of staff coming to try to fix the heater. Not only did he disregard our complaint but actually gave us a torrent of abuse for trying to raise our concerns. We did not receive any compensation or refund for our horrendous night but to add insult to injury we also had to endure a torrent of ignorant abuse on top of our very poor experience. It ruined what would of been a perfectly nice visit to Glasgow. DO NOT STAY AT THIS HOTEL ESPECIALLY IF YOUR A WOMAN.
- Official Description (provided by the hotel):
- The Smiths Hotel Glasgow, is a budget hotel located on Glasgow's bustling Sauchiehall Street. This B' Listed Building with striking Victorian facade and is nestled between the city's cosmopolitan centre and the stylish West End. The Smiths Hotel is also within close proximity to theatres, entertainment venues and the city's diverse selection of retail emporia lending to its position as one of Glasgow's budget hotels for city breaks. ... more less
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- Also Known As:
- Smiths Hotel Glasgow, Scotland