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“Not up to expectations!”

Grill Room at The Square
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Ranked #265 of 2,447 Restaurants in Glasgow
Price range: $0 - $92
Cuisines: Seafood, Steakhouse, Scottish
More restaurant details
Restaurant details
Good for: Business meetings
Dining options: Dinner, Late Night, Breakfast, Lunch, Reservations
Dining style: Casual Elegant
Neighborhood: City Centre
Transit: Royal Exchange Square is located a mere 5 minutes walk from Glasgow Central and Queen Street train stations. The area surrounding is also well serviced by taxis and is approximately 10 miles from Glasgow Airport.
Description: The Grill Room is part of the spectacular 29 Members Club that overlooks the Royal Exchange Square in Glasgow. The restaurant is sophisticated without being overbearing, decorated with dark wooden floors, sumptuous drapes and elegant seating. The menu is equally lavish, arranged by award-winning chefs, and can typically include dishes such as the native Cullen Skink, chickrn stuffed with spiced prawns and grilled wild sea trout. Desserts are equally stylish and can include Eton Mess and chocolate tart with orange sorbet. Three courses, excluding wine, cost around £30 per person; luxurious dining at affordable prices.
Level 3 Contributor
7 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Not up to expectations!”
Reviewed February 3, 2013 via mobile

The service was good and the food was ok! We thought it would be of a much higher standard. The onion rings were frozen and not home made, the chunky chips were flavoured with stale fat and one out of 4 steaks ordered was not cooked to order! The side salad was drenched (and had been for sometime) in a strong dressing! I prefer to have the option of adding dressing if I want it! The homemade bread sliced at the table was lovely and the offer of more welcome. All would have been bearable if when we voiced our concerns they had been dealt with appropriately! Why do restaurants ask if you enjoyed your meal if they are not prepared to deal with less than positive responses. We spoke to 3 different members of staff regarding our concerns and £265 later we were not compensated in anyway! To top it all after 1 hour and 45 minutes at the table while finishing off our coffees we were asked to vacate the table. I told the waiter that we had not been informed that we would have to vacate the table by a certain time!.... He didn't care and informed us that it was common practice to have a table for 2 hours! I replied by telling him we were not psychic and we would leave when we had finished our coffee (2 mouthfuls later!!!) he then asked if he could get the bill that we had already ready paid.....how unprofessional. In my opinion The Grill Room is pretending to be something it's not! The single female toilet was dirty and inadequate for the size of premises. I would not be happy if I was a member of this private club as I would expect a much higher standard! I will not return, my 3 friends will not return and none of us shall recommend The Grill Room!

Thank naepockets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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753 reviews from our community

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Rating summary
Date | Rating
  • English first
  • French first
  • Russian first
  • Turkish first
  • Any
English first
Glasgow, United Kingdom
Level 4 Contributor
48 reviews
29 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
“Great value & excellent service”
Reviewed January 31, 2013

We booked the restaurant on the special offer of 29 pound for two with a bottle of wine, the menu was varied & the food, presentation & service was first class, I wouldn't expect anything different under the direction of David Freil the executive chef. Wonderful venue & great location would recommend a visit.

  • Visited January 2013
    • Value
    • Atmosphere
    • Service
    • Food
Thank Aiden L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
28 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Carnivores delight”
Reviewed January 28, 2013

Pre-theatre great value nice atmosphere can be a wee bit pretentious though, prices for some beef dishes a bit hard to swallow personally couldn't care if the cow had 30 vestal virgins caring for it and had a penthouse overlooking the Clyde.

Visited January 2013
Thank Tam H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 6 Contributor
150 reviews
85 restaurant reviews
common_n_restaurant_reviews_1bd8 134 helpful votes
“Another fantastic meal at the grill room”
Reviewed January 27, 2013

Fab deal at the grill room 2 courses for 2 with wine for £29. Cheap deal hasn't compromised on quality, quantity, or service. All in our company said. Best steaks ever not to mention the delicious onion rings. Ask for a booth overlooking the square when booking for lovely views. Looking forward to my next visit!

  • Visited January 2013
    • Value
    • Atmosphere
    • Service
    • Food
1 Thank Scozziemythbuster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level 1 Contributor
3 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Better than average”
Reviewed January 27, 2013

We took advantage of the 2 for £29 and were very pleased with both the service and the food. The staff were very friendly and attentive. Definitely value for money and will return for the A La Carte in the very near future.

  • Visited January 2013
    • Value
    • Atmosphere
    • Service
    • Food
Thank Joanpaton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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