We stayed at the hotel for 3 nights for our honeymoon (18-21st Feb). We had heard really good reviews from friends and decided to treat ourselves to the 5* experience. On our 2nd night there I happened to notice what looked like a stain on the sheet but on further investigation found that the matress protector was covered in someone elses blood!!! We phoned reception who sent housekeeping up to change the bedding but the poor girl actually had to take back the new bedding as this was also not clean. We eventually got the bed changed and were told that this would be reported to housekeeping management. On checking out there were no records of our complaint so we waited to speak to a manager before leaving. give them their due they apologised profusely but I was totally disgusted by the experience. If they can't change the bedding for new arrivals then they certainly do not deserve their 5* rating.
However, we must give special praise to Davie the concierge for his customer service.
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- Also Known As:
- Fairmont St Andrews Hotel St. Andrews
- St Andrews Fairmont
- Fairmont St Andrews St. Andrews, Scotland