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“very nice break (honeymoon). spoiled by disgusting experience!”

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Fairmont St Andrews
Ranked #3 of 17 Hotels in St. Andrews
Certificate of Excellence
Aberdeen, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“very nice break (honeymoon). spoiled by disgusting experience!”
Reviewed March 1, 2013

We stayed at the hotel for 3 nights for our honeymoon (18-21st Feb). We had heard really good reviews from friends and decided to treat ourselves to the 5* experience. On our 2nd night there I happened to notice what looked like a stain on the sheet but on further investigation found that the matress protector was covered in someone elses blood!!! We phoned reception who sent housekeeping up to change the bedding but the poor girl actually had to take back the new bedding as this was also not clean. We eventually got the bed changed and were told that this would be reported to housekeeping management. On checking out there were no records of our complaint so we waited to speak to a manager before leaving. give them their due they apologised profusely but I was totally disgusted by the experience. If they can't change the bedding for new arrivals then they certainly do not deserve their 5* rating.

However, we must give special praise to Davie the concierge for his customer service.

  • Stayed February 2013, traveled as a couple
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Helpful?
3 Thank Kerry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GailDavidson, Executive Assistant at Fairmont St Andrews, responded to this review, March 5, 2013
Thank you for your feedback following your stay at Fairmont St Andrews.

We work diligently to ensure our service is of the highest standard and your feedback is most helpful as we look to continuously improve our service.

Your concern was registered on our response system and we have since reviewed the cleaning service. We apologise that you encountered this service as we expect the very highest standards at the Fairmont St Andrews. Thank you taking the time to bring this to our attention.

We look forward to welcoming you back to Fairmont St Andrews in the very near future.

Regards

Gail Davidson
Executive Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Aberdeen, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 27, 2013 via mobile

We had a lovely break away for my wife's 21st birthday and a great stay at fairmont. The room was big and nicely decorated. The service was great and breakfast was delicious. We had only two issues 1. I had phoned up the week before to enquire if breakfast was included in our stay (late rooms) and was told it wasn't and paid for it over the phone. My friends who were staying with us did not add the breakfast on to their package. On arrival we were given vouchers for breakfast. On the Saturday morning we took down our vouchers and were not asked for them. On the Sunday we were told specifically that breakfast was not included with our package and we had to hand over our voucher. When we queried why only one days vouchers were asked for at check out our questions were brushed off, so I was not fully satisfied that we had not paid for two extra breakfasts on the first day.
2. We had a meal at the bar on the Friday night and there were six people present. We ordered two ceaser salads, two haddock and chips, one burger and one club sandwich. The club sandwich and one ceaser salad arrived and was a further half hour before any other food arrived, with no apology made. The quality of the food wasn't quite as high as you would expect from a dish that was at least £15.00 for a main meal. My burger was not what I would have expected and my wives fish was frozen and not fresh.

Other than that it was a very pleasent weekend, just don't waste your money in the kittocks den, head down to St. Andrews for a great fixed price meal

  • Stayed February 2013
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Helpful?
Thank Mark T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
77 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed February 27, 2013 via mobile

The Hotel has a fantastic location on the cliffs just outside St Andrews. Everything about this hotel was very good except for the poor service at breakfast.
We ate in the clubhouse on our first evening and had an excellent meal with service to match, albeit there were only 3 tables occupied. We ate out in St Andrews the following evening taking advantage of the free travel provided by the Hotel. A taxi back to the hotel is about £8.00.
Rooms very nice, modern and clean the spa facilities were very good as well.
Service in the 2 bars we used were very good with well made cocktails.
We only stayed for 2 nights and had breakfast on 2 mornings. We waited to be allocated a table on both occasions which wasn't a problem. The buffet breakfast was excellent and the chefs did a great job keeping the dishes full. Service of Tea/Coffee, milk, toast and butter was farcical, we were let down on both days.

  • Stayed February 2013
    • Value
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Helpful?
Thank Cabman50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GailDavidson, Executive Assistant at Fairmont St Andrews, responded to this review, March 5, 2013
Thank you for taking the time to share the impressions of your most recent stay with us.

We are very pleased that you gained such a positive impression of the services provided at the Fairmont St Andrews. With regard to breakfast service, we are reviewing our arrangements and hope to move to a more intimate and individual service in future.

From all of the team at the Fairmont St Andrews, we look forward to welcoming you back in the future.

Regards

Gail Davidson
Executive Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed February 25, 2013

On a freezing cold February weekend I was worried that this hotel with its open spaces would be a tad chilly but...on arrival the open fire in the lobby provided a warm welcome and the friendly & helpful receptionist and porter were equally warm. We were pleasantly surprised to find that the room was ready although we had arrived at 1pm. Our Fairmont room was spacious, very comfortable and absolutely spotless. Our teenage son wasn't with us but we took the opportunity to look around with a view to returning with him in tow...and we would; there would be plenty to keep him amused - a sports bar with darts & snooker; the swimming pool and the golf course, driving range & putting green - this would be an ideal 'family location' for a break. Meanwhile though we enjoyed a slower pace and relaxed in the bar with a glass of wine and read the newspapers; enjoying the peace & quiet, warmth and friendly service. Breakfast in the Squire Restaurant was very good with lots of choice and given that this was included in the price - the whole package was excellent value. We'll return.

  • Stayed February 2013, traveled as a couple
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Helpful?
Thank discerningEdinburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Level Contributor
79 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed February 25, 2013

We used a voucher for our stay and thought our room was really nice and very spacious. The bathroom was massive and beds very comfy too. Staff at the door and front desk were very chatty and polite. We drove to the hotel which was ideal but think it could be a bit of a treck if you had to get the bus or train.
Had our dinner in Esperante and would definitely recommend it for the money as we had lots of little extras in between meals. Although I wouldn't say yes to water at the table again as £4 for a bottle is a bit steep!

  • Stayed February 2013, traveled as a couple
    • Value
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Helpful?
Thank Napen01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 25, 2013

Went here for our Ruby wedding celebratins and i was all we expected. Suite beautiful, dinnr excellent with a free bottle of wine for the occasion, service very good too. All in all a lovely time. Would recommend it without doubt.

Room Tip: We had a suite and our daughter had a full seaview room, each room costing same but the suite was fa...
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  • Stayed December 2012, traveled with family
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Helpful?
Thank BrunetteScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GailDavidson, Executive Assistant at Fairmont St Andrews, responded to this review, February 28, 2013
Thank you for your feedback following your recent stay at Fairmont St Andrews to celebrate your Ruby Wedding Anniversary.

We’re absolutely delighted to see from your positive scores and feedback that you enjoyed your visit to the hotel and that we left such a positive impression. I believe that it is thanks to our staff’s commitment and professionalism that we can offer our guests such a warm and welcoming service, and I will be sure to share your feedback with them.

From all of the team at Fairmont St Andrews, we look forward to welcoming you back in the future.

Regards

Gail Davidson
Executive Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
west of scotland
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 24, 2013

Excellent stay.
We have been going to the St. Andrews area for 20 plus years but had not stayed at Fairmont in all that time. We anticipated that it would be a large, non-personal, bland type of hotel. But how wrong we were. The service was first class, rooms were very comfortable, lounge areas were so relaxing, staff were very friendly and helpful. Apart from the excellent breakfasts, we did not eat in the hotel (there are so, so many excellent restaurants in the area).
Very highly recommended. Can't wait to stay again.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bramble1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairmont St Andrews

Property: Fairmont St Andrews
Address: St. Andrews Bay, St. Andrews KY16 8PN, Scotland
Phone Number:
Location: United Kingdom > Scotland > Fife > St. Andrews
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in St. Andrews
#3 Romantic Hotel in St. Andrews
#3 Family Hotel in St. Andrews
#3 Luxury Hotel in St. Andrews
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fairmont St Andrews 5*
Number of rooms: 209
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Also Known As:
Fairmont St Andrews Hotel St. Andrews
St Andrews Fairmont
Fairmont St Andrews St. Andrews, Scotland

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