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“Excellent”
Review of Ardgowan Hotel

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Ardgowan Hotel
Ranked #9 of 17 Hotels in St. Andrews
Certificate of Excellence
Reviewed October 25, 2012

Our niece got married at St Andrews so we stayed here for two nights. On our arrival the staff could not have been more welcoming both to us and our dog. We immediately felt at home. The room was most comfortable with everything that you would need. We met other members of the family who were dining in the restaurant and told us that the food was extremely good. At the time it was fully booked so we went to the bar in the annex and had a very good meal there. I had steak that was cooked to perfection ( I am very fussy ). We had a very good nights sleep and a very good breakfast where you could pick and choose what you wanted and as much tea or coffee as we wanted, and no pressure to finish either. The service was marvelous. It felt like a 5* hotel.

  • Stayed: October 2012, traveled as a couple
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Thank MoleandRatty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArdgowanHotel, General Manager at Ardgowan Hotel, responded to this reviewResponded April 19, 2013

Thank you very much for your review.
We are so pleased you found us helpful and we are glad you enjoyed your stay here.
We hope forward to welcoming you back to the Ardgowan and I will pass on your comments to the rest of the staff.
Regards
Gary

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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423 - 429 of 521 reviews

Reviewed October 18, 2012

My teenage daughter and I spent the night here before an open day at St. Andrews university and we couldn't have been better looked after. We arrived fairly late after a long train journey and were made immediately welcome. Our room in the annexe had everything we needed, and the beds were extremely comfortable. My one quibble would be the temperature - the room was pretty cold and the radiator only seemed to be tepid. Luckily there were extra blankets in the wardrobe which did the job and we both slept extremely well. No problems with the temperature of the water or the bathroom radiator - both as hot as could be. Breakfast was in the adjoining Playfair restaurant and was delicious (particularly the salty porridge) as well as being served by charming staff. Check-out was at a reasonable 10.30 a.m. and we were able to leave our luggage in the store until the end of the day. On paying the bill for our 'room only' I was surprised to find no charge for breakfast. 'Good heavens' said the delightful receptionist, 'we're not going to charge you for a bowl of porridge!' (No matter that the teenager had put away large quantities of toast and we'd both had tea, coffee & juice). Finally, they booked us a cab to catch the train in the evening, and then rebooked for a slightly earlier time in case the constant rain had affected the road to the station. It was a most happy stay and I can't recommend this hotel highly enough.

Stayed: October 2012, traveled with family
1  Thank basedinsuffolk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 18, 2012

Stayed here for 3 nights. Our stay simply couldn't have been any better. Our room was cosy and very clean with an excellent view. The staff were all extremely friendly and welcoming. Breakfast was well cooked and filling with as much tea/coffee and toast as we required. The dining room has been majorly renovated since our last stay (alas no more tartan walls). On the plus side they now have a very friendly and very pretty Rachel and Pippa. Can't wait to go back.

Room Tip: We had room 38, nice and handy for the reception, bar and dining room. Excellent view of the sea.
  • Stayed: October 2012, traveled with friends
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Thank rob g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArdgowanHotel, General Manager at Ardgowan Hotel, responded to this reviewResponded April 19, 2013

Thank you very much for your review.
We are so pleased you found us helpful and we are glad you enjoyed your stay here.
We hope forward to welcoming you back to the Ardgowan and I will pass on your comments to Rachel and the rest of the staff.
Regards
Gary

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 16, 2012

We arrived last minute, and the receptionist was most helpful. Granted we were last minute however there were a few things that need improving, we were given a standard double, which we knew would be small. The room was clean and appeared fine. We did not dine in the restaurant, however came back to the restaurant for a drink. There was no prosecco or champagne so we ordered alternative drinks - the wine being complimentary as they could not provide any fizz. The "manager" had a very poor attitude and made us feel uncomfortable whilst there. On retiring to our room we went to fill water glasses and brown water came out, I went down to the bar and thankfully the Bar staff gave me a complimentary bottle of water.
The bed was comfortable, however we were woken on frequent occasions by residents upstairs going to the bathroom and hearing the water etc down the pipes. The down pipe was right out side our window.
Breakfast was good and staff very attentive,the black pudding however was swimming in oil.
Overall our stay was good, and we'd give the hotel another go, however some flaws need addressing,

Room Tip: Don't go for a small double or king!!
  • Stayed: October 2012, traveled as a couple
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Thank MScott18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArdgowanHotel, General Manager at Ardgowan Hotel, responded to this reviewResponded November 11, 2012

Thank you for your review, while I am pleased to read the positive aspects of your stay, it is disappointing to read your comments about the service you received in the bar.

Unfortunately we had a wedding party in the previous night that purchased over a month’s worth of champagne and prosecco. I have since spoken to the member of staff on duty, and as she felt bad not be able to provide the “fizz” she gave you two complimentary drinks, as a goodwill gesture, to which on reflection I feel was a generous offer.

We have since looked at the water supply on several different occasions in the room you stayed in and haven’t experience brown water out of the taps, but we will keep monitoring this.

We hope to welcome you back soon.

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Reviewed October 11, 2012

I stayed here on night and was charmed by the helpful and friendly staff who work here. Rachel on Reception was really efficient and professional and made us feel "at home" from the moment we checked in.
The rooms were clean and the location ideal for any one visiting St. Andrew's looking for great value for money.
It is an honest B&B and the food and service in the Restaurant is recommended.

  • Stayed: October 2012, traveled on business
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Thank Madmagic1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArdgowanHotel, General Manager at Ardgowan Hotel, responded to this reviewResponded April 19, 2013

Thank you for your lovely review.
We appreciate your comments and I will pass this along to Rachel and the rest of the staff.
We hope to welcome you back to the Ardgowan in the future.
Regards
Gary

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2012

We ended up in "the annex," which is listed separately as the Pilmour Hotel, right next door on North St. Comfortable bed, nice in-room tea service, on-street parking available nearby (one or two blocks behind the hotel), close to everything St. Andrews has to offer, including the town, movie theater, the Central Bar, fine restaurants, shops and of course the golf course. WiFi costs money (L3 for 24 hrs., IIRC). Spent Saturday evening and Sunday morning there. Would stay there again if/when we find ourselves in St. Andrews.

Room Tip: Room 42 in the annex (Pilmour Hotel, upstaits from the Pilmour House pub/bar) was very pleasant. We...
  • Stayed: September 2012, traveled as a couple
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Thank Roger C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArdgowanHotel, Manager at Ardgowan Hotel, responded to this reviewResponded November 11, 2012

Thank you for your review of the hotel, myself and the team here are always pleased to hear that a guest has enjoyed their stay. We hope to be able to welcome you back to the hotel in the future, perhaps next time you can try the Ardgowan to compare and find your favourite!

Kind Regards,
Rachel McLachlan
Deputy General Manager

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Reviewed September 15, 2012

We booked one night in a SUPERIOR DOUBLE room but feel that room 22 should have been sold to us as an INFERIOR DOUBLE. A large bedroom with the oldest cheapest pine furniture imaginable, decor out of the Arc, windows that we could not keep open and had to end up improvising by using a cup for this, plastic peeling of the back of the leatherette couch in the bedroom, bedroom door handle broken, could not find a hairdryer in the room, tiles falling off the wall in the bathroom, shower held together with cable ties, smelly drains in the bathroom, no complimentary bathroom "bits" supplied (in this so called Superior Room in a 3* hotel) so had to end up washing our hair with soap. Breakfast too was a big disappointment as the thought of scrampled eggs with smoked salmon appealled to both my wife and I but we are still looking for the salmon amongst the over cooked egg !! A distinct feel of Fawlty Towers and we had to pay £172.00 for the pleasure. We will certainly not be back but the choice is yours.

  • Stayed: September 2012, traveled as a couple
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2  Thank LESLEY N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArdgowanHotel, General Manager at Ardgowan Hotel, responded to this reviewResponded September 17, 2012

I am sorry to read your review, about you not enjoying your stay with us.

I would of preferred to discuss these issues in person should you of brought them to out attention either during your stay or at check out and hopefully come to a resolution for both parties instead of reading them on tripadvisor.

If you wish to contact the hotel direct regarding these matters, I would be more than happy to discuss them with you.

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Additional Information about Ardgowan Hotel

Address: 2 Playfair Terrace | North Street, St. Andrews KY16 9HX, Scotland
Phone Number:
Location: United Kingdom > Scotland > Fife > St. Andrews
Amenities:
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#7 Romantic Hotel in St. Andrews
#7 Business Hotel in St. Andrews
Price Range: $148 - $366 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ardgowan Hotel 3*
Number of rooms: 36
Official Description (provided by the hotel):
Situated 200 yards from the 18th green of the world famous Old Course, and still only 5 minutes from the centre of town The Ardgowan Hotel offers the ideal location whatever the reason for you visit to St Andrews. Our comfortable en suite bedrooms are decorated in a modern Scottish style, perfect for relaxing after a long day’s golfing or sightseeing. Located below the main hotel, our restaurant, Playfair’s, is ever popular with local people as well as with our guests. We serve a wide range of dishes prepared with the fresh local ingredients wherever possible. The Ardgowan hotel does not have its own lift, but staff will be more than happy to assist you with your bags. Free on-street car parking is available close to the hotel. ... more   less 
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Also Known As:
Ardgowan Hotel St. Andrews, Scotland

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