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“VERY disappointing stay”

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Macdonald Rusacks Hotel
Ranked #8 of 17 Hotels in St. Andrews
Reviewed September 17, 2012

I would NOT recommend this hotel. While it has an exceptional location next to the St. Andrews Golf Course (most of the hotel overlooks the 1st/18th holes), the rooms are rather disappointing. Our first room was so small that we had to stack our modest luggage to get around the bed (we were told that we had the second worst room in the hotel!) - and the view was of the street sign for the hotel with all the road noise that goes along with a room at street level. The second room - apparently an upgrade! - was slightly larger but had a bed that was so incredibly hard and uncomfortable that I suffered back pain for literally 6 days afterwards. For the money, this hotel is simply not worth it when there are good, comfortable rooms for a fraction of the cost throughout St. Andrews, or very comfortable rooms at the resort hotel for slightly more.

Room Tip: A room with a view is the only reason to stay here.
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  • Stayed: July 2012, traveled as a couple
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1  Thank iveytrudeau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,104 - 1,110 of 1,342 reviews

Reviewed August 27, 2012

Wake up in the morning and step outside to the greatest golf experience in the world. You cannot beat this location. The pub in the basement was fun after a round of golf. Breakfast left something to be desired. Rooms were small but very clean and well kept. Front desk staff was friendly and helpful.

  • Stayed: August 2012, traveled with friends
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1  Thank NittanyTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2012

we recently spent 2 days at Rusacks Hotel St Andrews and it was wonderful. The views of the Old Course, Clubhouse and the West Sands from our window were fabulous! All members of staff that we came across were very friendly and welcoming - providing lots of information about the town. We enjoyed drinks in the R Bar - the R Bar cocktail can be recommended!! The food was lovely and we hope to return soon - we can thorougly recommend it!

  • Stayed: July 2012, traveled as a couple
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Thank cafe23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 19, 2012

If you're planning a golf vacation in Scotland, you will no doubt include a round at the Old Course in St Andrews. Rusacks is certainly a great hotel for your stay. It is right off the 18th hole, so it allows you easy access to the course both for playing and for watching others play. It is very convenient to the golf shops to buy your souvenirs. The Scottish breakfast is very good as is dinner in the main restaurant. There are a couple bars in the hotel to choose from, and the rooms are decent size for a European hotel.

  • Stayed: July 2012, traveled with friends
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4  Thank REVoigt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 19, 2012 via mobile

If you want a great location, are fit and healthy, price isnt a concern, have a dog and don't need any food, this might be for you. Otherwise I recommend you go elsewhere. The chicken sandwich from the RBar was the most greasy and bland I have ever hard. In fact I didn't know a chicken sandwich could be so tasteless. However the problems really started when I tried to wheelchair. I didn't even have it feet on and the only way I could get in was to have my legs rammed up against the wall with no space for a helper. In case you misunderstand and think I am obese - I am a size 10 so quite small and dainty. I have. Ever been so humiliated. The room was excellent with a wonderful view over the Old Course but then we did pay £310 for 1 night B&B! the final 'disappointment' was breakfast. Despite the extortionate price we paid, they had the audacity to charge a surplus for breakfast staples of kippers and smoked haddock. The service was shockingly bad and we had to chase. It once but twice to receive our cooked food.

  • Stayed: July 2012
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1  Thank goldeng1rl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 18, 2012

The good:

* Location can't be beat - looking out over the 1st and 18th holes at St. Andrews makes for a special and memorable breakfast and more.

* Staff is very friendly and helpful.

* Heart of St. Andrews is within 5 blocks walking distance - makes getting out and about easy.

* Rooms are comfortable.

The not so good:

* Difficult to regulate temperature. Was there in August and it was unusually warm and it was felt in the room - even without sheets it was hot.

* Only way to cool down was to open the window - the problem was that my window was directly above the entrance so between activity and traffic it was loud.

* Bed is just barely above comfortable.

* Breakfast is a free-for-all - meals were consistently late or missed altogether and buffet is weak.

I was here for a golf trip so it was about the golf, not the accommodations. That said, if I came back to St. Andrews I'd likely look into different hotels as I think there are better accommodations elsewhere, particularly at the price Rusacks charges.

  • Stayed: August 2012, traveled with friends
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1  Thank jkjchs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 8, 2012

Stayed here for one night while attending a wedding in St Andrews. Room was absolutely beautiful; clean, comfortable and equipped with everything one needs. I also had a beautiful view on to the Old Course and out over West Sands. Staff are exceptional and I highly recommend this hotel to all.

  • Stayed: July 2012, traveled solo
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Thank ljk278
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Macdonald Rusacks Hotel

Address: Pilmour Links, St. Andrews KY16 9JQ, Scotland
Location: United Kingdom > Scotland > Fife > St. Andrews
Amenities:
Bar / Lounge Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Business Hotel in St. Andrews
#5 Luxury Hotel in St. Andrews
#5 Romantic Hotel in St. Andrews
Price Range: $117 - $519 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Macdonald Rusacks Hotel 4*
Number of rooms: 68
Official Description (provided by the hotel):
Macdonald Rusacks Hotel in St Andrews is a golfers paradise. Overlooking the world famous Old Course, you can indulge in a round or simply watch others tee'ing off from our comfortable R Bar. Our award-winning Rocca Bar & Grill serves the finest and freshest food against the backdrop of the Old Course's 18th hole. Our luxurious bedrooms are the perfect place to rest your head after a day exploring this beautiful seaside town. ... more   less 
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Also Known As:
Macdonald Rusacks St Andrews
Hotel Macdonald Rusacks
Rusacks Hotel
Macdonald Rusacks Hotel St. Andrews, Scotland

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