I arrived at 10.15pm and was refused entry by pam! Having booked, paid a full night deposit and spoken to her explaining I was driving 6 hours from liverpool and expected to arrive around 9pm I was locked out. I spoke to her at 9pm on the phone and she angrily said she would Let me in. Whilst still driving i received a text saying 10.30 was too late and I should find alternative Accomodation. Arriving at 10.15 I attempted to ring the bell but pam refused to answer the door and then after 2 missed calls answered her phone saying 'did u not get my message. I don't need you in my house.'
I was therefore left without a bed after a long drive in a foreign town with all other B and B fully booked. I could not believe it. She then refused to drop off my deposit at another hotel in St. Andrews as there was ' no parking,' lied about sending a cheque and finally paid the deposit back.
No doubt pam will explain its a family home with no late check in facilities but to be awake at not an unreasonable hour with prior warning and still refuse entry is cruel, selfish and unbelievably unprofessional and unwelcoming.
I have never had a word of apology from her! Do not give this inhumane woman your business
- Official Description (provided by the hotel):
- Lovely modern B&B With fantastic sea views, plenty free parking, close to 10 golf course including the famous Old Course, run by the owner Pam a native of St Andrews and very knowledgeable on golf booking, where to eat etc. ... more less
- Reservation Options:
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- Also Known As:
- No12 Bed & Breakfast, St Andrews St. Andrews, Scotland