We were bumped into an attic room after booking "deluxe" rooms, this was cited as an upgrade (!). After complaining, we wound up in a small cold room off a cold corridor over the health spa. Towel rail not working, extractor not working, central heating not switched on. Given an electric heater. Daughter was also to be moved to be adjacent to us again, but wound up down the corridor. Charged on arrival for our room despite having prepaid (but this was sorted very quickly). Manager unaccepting that any of this was an issue until he had confirmed "all the facts", kept interrupting and quoting the "heat recovery system" as the reason the heating and ventilation etc was the way it was. We have used this place before for ourselves and friends, but never again.
- Official Description (provided by the hotel):
- The Best Western Balgeddie House Hotel is located on the outskirts of Glenrothes in central Fife. Whether your stay in Fife is for business or pleasure the Best Western Balgeddie House Hotel is the ideal home from home for your stay.Our tranquil setting in immaculate landscaped gardens combines modern facilities with "olde world" charm and we pride ourselves on value for money and a warm friendly atmosphere throughout your stay. Our Leisure Club - The Fountain Spa - is now Open. Our aim is to provide a complete Health & Leisure experience for our guests. Whether your aim is social, fitness, health related or simply relaxation we provide a service that will accommodate your needs. ... more less
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- Also Known As:
- Balgeddie Hotel Glenrothes
- Best Western Balgeddie House Hotel Glenrothes, Scotland