I would love to write a review of the actual food but unfortunately I didn't get that far.
I actually went to purchase a gift voucher as I had heard some reasonable reviews of this place.
The people I was purchasing for are quite light eaters & would not have spent all the intended voucher in one go.
After purchasing at the bar I was reading the small print & asked if the voucher is £40 & they only spend £28 as an example do they get a credit towards the next purchase?
Short answer no, our policy is spend all the voucher in one go & no change.
Anybody think that's a good service charge?
I asked if there was any way round this as I did think of one myself i.e. split the vouchers in to 2 purchase of £20.
Unfortunately the staff member who served me couldn't come up with this option himself & would rather just shrug his shoulders & say that's our policy.
I asked if he would review his policy for the future but the response was "Why should I change policy for 1 customer out of 1000".
Here's the answer "Because you already have our money when we pay you for the voucher, don't be greedy or disrespectful to your future customers or you lose valuable income".
He also quoted that nobody else gave credit notes for a second visit from a voucher.
I can & did quote at least 1 place in the area that does this.
The Dutch Inn Skinflats.
There are plenty more that will do this for a customer,even a big chain like Harvester.
Please wake up & smell the coffee!
Your Chef is probably doing a great job only for his hard work to be undone by front of house snootiness.
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