On arrival at hotel the price charged was not the price we had previously been told. In fact it was £150 and the £90 we had previously been quoted. On questioning the charge the receptionist became quite unfriendly abd abrupt. As the overnight stay was to attend a family wedding we decide not to cause trouble and just pay the amount. If had not been the case I would have moved to another hotel because of attitude of receptionist.
During the wedding reception the service was slow, one lady had a pint of Guinness dropped over her by a waitress and the bar regularly ran out of glasses.
The morning of departure after breakfast all of the guests were checking out and were all chatting. We decided to have coffee only to be told they couldn't provide coffee as they were setting up for lunch. Not the standard of service you expect in a decent hotel.
Fortunately the guests and family provided a wonderful wedding experience despite the hotel.
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- Also Known As:
- Grange Manor Hotel Grangemouth
- Grange Manor Grangemouth, Scotland