The hotel is nice but the rooms in the new part at the rear of the property could do with a make over. We arrived at the hotel and the receptionists weren't happy something was going on between them? We were asked straight away for the debit card with which we had booked online with. This debit card had been used to also pay a huge sum in a payment for our new car which we had just bought (a new BMW touring estate) so when I hadn't transferred some more money across it was refused. The receptionist saw it had been declined and then plonked the card machine in my face to see, we then used my partners card to pay for the room and later I transferred some more money across into my account. The room was large and bathroom the lift to the first floor was very slow. The breakfast was nice the next morning but small I heard a big chap asking for some more on his plate which they did sort out for him. The staff there were friendly in the restaurant though. The ultimate was when I chased the cockroach around the bathroom after nearly chocking on my tooth brush !!! I managed to catch it with a lot of screaming and put a glass over the top of it .... Interesting moment !!!!
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- Also Known As:
- Grange Manor Hotel Grangemouth
- Grange Manor Grangemouth, Scotland