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Premier Inn Falkirk North Hotel
Ranked #1 of 9 Hotels in Falkirk
Certificate of Excellence
Reviewed April 10, 2012

Value for money. Easy to get too, very clean and comfy.

  • Stayed: March 2012, traveled with family
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Thank Shoneyshone04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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349 - 355 of 380 reviews

Reviewed April 9, 2012

Myself and partner stayed at this hotel on the way to visit family. We haved stayed in a number of premier inns in and around central Scotland and have always been very happy with the quality and service received. The receptionist was friendly and helpful and the room was spacious and generally clean.
The problems started at approx 11 30pm when the fire alarm went off. On making our way outside we found a group of other guests huddled in reception. The night porter and another chap were relaying instructions to each other whist examining what appeared to be the control panel of the fire alarm system. After approximately 5 minutes the night porter announced to those of us waiting that this was a regular occurrence and happened about once a week. Myself and my partner found this comment to be concerning as did the other guests. Our wait in the reception area continued for about another 5 minutes without any update, apology or information. Eventually the fire alarm was silenced, but there was still no communication from the staff members present. The night porter continued to ignore those of us waiting for guidance and then proceeded to serve a customer who had a query with the Internet. After he had finished with this customer he announced to us that we should just go back to our rooms as there was no point us waiting in reception. At this point a fellow guest questioned the safety aspect of having no working fire detection system. This prompted the night porter to launch into a full scale argument with the guest in question. Both myself and my partner were horrified by the attitude and demeanour of the night porter and left not wishing to get caught up in the fight. Despite our reservations about returning to our room, we were left with no alternative due to the time of night.
On checking out the following morning, the receptionist asked us how our stay had been. When we briefly explained the problems, she agreed to refund the nights stay under their good night guarantee without argument. Whilst we wouldn't stay at this particular premier inn again, our experience wouldn't put me off staying in another one of their hotels as the standard of service is generally very good.

Stayed: April 2012
Thank Helen87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly L, Social Media at Premier Inn Falkirk North Hotel, responded to this reviewResponded April 12, 2012

Thank you for your review. We apologise for the behavior you experienced, as well as the disruption this caused during your stay. We do hope that the refund you received reaffirmed to you our commitment to providing guests with a comfortable stay and delivering a high level of service in all our establishments. Please be assured that your comments will be duly followed up by our Customer Services Team and the Management Team at this hotel. We hope to welcome you back to Premier Inn in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 23, 2012

Six of us stayed her for one night. Clean very comfortable rooms, no noise , easy parking. Extremely friendly check in staff. However breakfast was a big let down, paid for 6 Premier Breakfasts and the quality and quantity were not what we expected from a Premier Inn.

  • Stayed: March 2012, traveled with family
    • Value
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Thank A K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly L, Social Media at Premier Inn Falkirk North Hotel, responded to this reviewResponded March 27, 2012

Thank you for your review. It really matters to us that our guests enjoy every aspect of of our product, from our comfortable rooms, to the quality of food and standard of service provided in our restaurant. Please be assured that your comments have been noted and will be duly followed up by our Customer Services Team and the Management team at the hotel. Once again thank you for your review.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 30, 2012

Excellent would stay again a very warm welcome from the staff

  • Stayed: February 2011
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Thank Nasreensaima
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 19, 2012

I stayed here on the 14th Jan 2012. The receptionist was very polite and talkative. The twin room we booked was spacious and very clean, no complaints about the room at all. Shower was great. No noise from the roads considering the hotel is situated at a busy motorway/roundabout.
the only problem with my stay was the inconsiderate guests in the room opposite mine who decided to have a party with loud music and people banging on their door every 10 mins until 4am.
We didnt get breakfast so we can't comment on that.
Check out was very easy, just put the keys in the box at reception.

  • Stayed: January 2012, traveled with friends
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Thank Kirsty L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 7, 2012

I stayed at the Falkirk and found that the staff was very friendly and the room very clean and tidy .
The bathroom flooring and tiling could have being a bit better but may be i am over fussy after all i was only there the night
also i felt that if you have guest staying this time of the year i think it would be a nice gesture if the rooms were preheated or just taking the chill out of the rooms it was very cold in the room and if you have a family it would be cosy for the kids
but after said and done i would recommend it very much
tyrone from london

Room Tip: Top floor because you can hear people walking aove you
See more room tips
  • Stayed: January 2012, traveled with family
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Thank Captain007Mannering
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 6, 2011

We stayed here on the 2nd December 2011. It was a stopover on the way to the Highlands.
Our greeting was very warm and the check in was efficient, which is what you want after a 5 hour drive.
The pub attached is a Brewers Fayre. We opted for the breakfast, dinner and a drink offer which was an absolute steal. The dinner was fine.
We were expecting a buffet breakfast but found that the cooked breakfast had to be ordered. The cereal, toast and drinks were on a help yourself basis. The standard of the breakfast was excellent.
Despite the location of this hotel being close to a busy road, we never heard anything from outside and had a peaceful nights sleep.

  • Stayed: December 2011, traveled as a couple
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1  Thank chappo2611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn Falkirk North Hotel

Address: Bowtrees Roundabout | Houghs of Airth, Falkirk FK2 8PJ, Scotland
Location: United Kingdom > Scotland > Falkirk District > Falkirk
Amenities:
Free Parking Children Activities (Kid / Family Friendly) Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in Falkirk
Price Range: $59 - $93 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Falkirk North Hotel 3*
Number of rooms: 40
Official Description (provided by the hotel):
Providing comfortable, good value accommodation, Premier Inn Falkirk North is situated near the River Forth, providing an ideal base from which to explore Falkirk and its surroundings.Some of the comfortable rooms at Premier Inn can accommodate 2 adults and 2 children (under 16 years). The 2 children are also served a free full breakfast, when accompanied by an adult eating a full breakfast.The full all-you-can-eat breakfast includes cooked items, vegetarian options and a wide continental selection.Premier Inn Falkirk North is next to the Kincardine Way Brewers Fayre restaurant, serving pub favourites in a welcoming environment.There is free parking and a 24-hour reception at this Premier Inn. ... more   less 
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Also Known As:
Premier Inn Falkirk North Hotel Falkirk
Premier Inn Falkirk North Hotel Scotland

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