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“Great customer service however!!”

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Best Western Park Hotel
Ranked #5 of 9 Hotels in Falkirk
wakefield
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Great customer service however!!”
Reviewed October 9, 2012

I am really tore how to word this review! Before I do can I just say the customer service I received from Andrew on the bar and Duncan as duty manager was excellent. This Hotel is great value for money and the customer service excellent. However the house keeping in my opinion is not of a Best Western hotel standard!! The house keeping are letting this hotel down..

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank georgieWakefield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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400 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (73)
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English first
Falkirk, United Kingdom
Level Contributor
65 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed October 8, 2012

We went to hotel on 6th Oct '12 along with 7 others, parking was just about possible due to large amount of commercial vans and a large lorry, obviously drivers staying at hotel. The hotel was busy but bar staff were able to cope as were resturaunt staff which was also very busy, the surroundings in lounge, whilst clean looked a bit drab, dark colours and dark seating, after being seated we were quickly attended, by very busy and friendly staff. The orders were quickly and pleasantly served , mxed comments about food , i personally ordered steak, it was served with a side serving of chips, 1tomato & 3 mushrooms, also we had to ask for various sauces and vinegar which were not offered, may be picky but surely thats the service we pay for, also for the first time we were not asked ' is your meal ok ? '. My family enjoyed it more than me, but the ever attending staff may make me give it a second chance !

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Raymond P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern Ireland
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed October 3, 2012

Just spent 4 nights at this hotel and unlike some previous reviewers could find nothing to complain about. My room and bathroom were spotlessly clean and the bed well dressed and comfy. Breakfast and dinner were of a good standard with portions more than adequate. Staff were attentive and helpful at all times. We were part of a large group staying for a family wedding and all were more than satisfied with the hotel standards. It was also child friendly.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Teresa745
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridgnorth, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 2, 2012

Stayed in room 17 on a coach trip. There was a terrible humming noise in the room that lasted all night. The reception staff were pleasant, but the bar and restaurant staff were unprofessional, unhelpful (rude). Breakfast was cold and nothing had been replenished. The carpets were dirty and torn. Would not recommend this hotel.

  • Stayed October 2012, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank M S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Falkirk hotels

Inverurie, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 9, 2012

Stayed overnight on route to wedding in Glasgow. Receptionist was abrupt and not very friendly at all. Room was disgraceful. Carpets had not been vacuumed and had crisps on floor and beneath radiator had not seen a vacuum in months. Room is small and dated. Toilet area had chipped paint and scruffy. Meal is best described as of been Chip Shop standard but for £10 for three courses what do you expect. Breakfast was a joke. Small rations and not good quality. I am a Best Western Diamond Member and this MUST be the WORST BW Hotel I have stayed in. At £90 per night a complete joke. Friends stayed at the nearby Premier Inn and how I regret not joining them there at half the price. Grossly overrated and very poor value for money. This is NOT to Best Western standard

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tufty194059
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxford, United Kingdom
Level Contributor
72 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed September 3, 2012

this is my 2nd time at this hotel, nothing to complain about, lovely clean room, nice breakfast, tea and coffee topped up in the room every day, i like this hotel its always nice and clean and tidy, the only little gripe iv got is on checking in the room was not ready, all in all i had a good stay, sunday lunch was lovely, would have liked a roast to be on the menu, but no complaints because what i ordered was lovely, will be back again soon

  • Stayed August 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chefo1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
58 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed August 31, 2012

I have been in this hotel on a number of occasions and have been happy with each visit. We went there for Sunday lunch last weekend as they currently offer a three course lunch for £10. For that price the quality of the food is very good and there is always a good choice to satisfy most diets. I just managed to finish my sweet as portions are quite generous! Service is good and the young waiter who attended our table was very polite and helpful. The table was well presented and the table cloth was very clean. The restaurant itself is comfortable, pleasant and well lit. Reception staff were ok but could have shown a little more of a personal touch when we arrived. However, overall a good choice for a lunch.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank thegardner41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Park Hotel

Property: Best Western Park Hotel
Address: Camelon Road, Falkirk FK1 5RY, Scotland
Location: United Kingdom > Scotland > Falkirk District > Falkirk
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
Ranked #5 of 9 Hotels in Falkirk
Price Range (Based on Average Rates): $
Hotel Class:3 star — Best Western Park Hotel 3*
Number of rooms: 55
Reservation Options:
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Also Known As:
Falkirk Best Western
Best Western Falkirk
Best Western Park Hotel Falkirk, Scotland

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