Grayline tours are the only company to pick you up from your hotel, etc. On the occasion we went on the Lochness tour pick ups were a bit disorganised in that one pick up was initially missed and the resulting pickups were late, not by much. However it caused the driver Brian to be very frustrated and the resulting stops along the route did not stick to stopping areas and times. For example we did not stop at the first 'photo stop The stop at the cafe and "hairy coo" allowed little time. On the way to the lunch stop traffic was being halted because of a serious accident and as a result we had to "pull in" to an unscheduled stop to have some lunch. It was touch and go whether we would continue and initially the money paid for the Lochness boat tripn was refunded to us by Brian the driver/courier as we were not going to be allowed along the road. However this police decision was reversed and the road was open and we continued to Lochness ,returned money to the driver and those who still wanted to have the boatride were able to do so. The ride itself was interesting being able to take a picture of the monster whilst sailing. How? Take the trip and find out. The journey back did not include the full journey up to Invernessbeing cut short. Although we lost some time because of the accident we felt the journey should have given sufficient time for example to have a food stop at Pitlochry, whereas we were told 15/20 mins comfort stopeven though we stayed 30 mins eventually the initial time gave us little time than to "grab" a snack, even though the stop should have been longer. Brian the driver was helpful and meant well but as others have mentioned he was too over the top with his continued chat which wasn't all about the area we were visiting. He did not like chatter above, "church level" his words and particularly asking parents to keep their child quiet. Music was intermittent, totalling less than an hour. Quiet periods to enjoy the views would have been welcome. An Indian passenger labelled him,"a dictator! If you like this type of driver chat, jokes then this tour is for you, if not book elsewhere. Total tour time 13 hours
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