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“Bustling, Clamorous, Energetic Italian Restaurant Service”
Review of Ciao Roma

Ciao Roma
Ranked #381 of 2,460 Restaurants in Edinburgh
Cuisines: Italian, Pizza, European
More restaurant details
Restaurant details
Good for: Kids, Business meetings, Families with children, Large groups, Special occasions
Dining options: Late Night, Lunch, Dinner, Brunch, Full Bar, Highchairs Available, Reservations, Seating, Serves Alcohol, Takeout, Waitstaff, Wheelchair Accessible
Neighborhood: Old Town
Austin, Texas
Level Contributor
276 reviews
184 restaurant reviews
common_n_restaurant_reviews_1bd8 109 helpful votes
“Bustling, Clamorous, Energetic Italian Restaurant Service”
Reviewed October 20, 2012

This is a crazy, bustling, clamorous, and very energetic Italian restaurant on street South Bridge, Edinburgh, Scotland. We were having dinner with our tour guide of 45 people, with 4 entree selections as well as soup or salad, and bread (no butter). Our 3-4 restaurant waiters appeared to be running around in 'mad', frenzied behaviors in order to take the multiple orders and serve such a large group. Mistake #1 ~ taking alcohol/wine drink orders for so many people, and then not receiving payments "up-front" when the drinks were served to the crowd. At the end of our dinner meal, the waiters slowly prepared the drink bills for some 30 tour people (this particular night's dinner meal was included in our tour price), and as a consequence of their inattentiveness and unrushed multi-tasking, several couples walked out, leaving their drink bills to either their fellow tour mates to pay, or for the restaurant to "absorb" them as "alcohol losses". All in all, it's an okay restaurant for Italian food. Its ambiance is warm and rustic of Old World Italy with lots of bustling, clamorous waiters and loud, convivial chattering of restaurant guests.

  • Visited September 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank afreebing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CiaoRomaManagement, Owner at Ciao Roma, responded to this review, October 24, 2012
I am sorry to hear you were not 100% satisfied with your experience at Ciao Roma. Your comments have been noted & we will work to improve our dining experience. Thank you for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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529 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Edinburgh, United Kingdom
Level Contributor
62 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 43 helpful votes
“Top food. Top welcome. Top service.”
Reviewed October 20, 2012

This is a real find. We went along for the 6 course taster menu and could not fault any part of the deal.
From a friendly welcome - and advice as to where to sit as we were a bit cold! - to expert explanation of the food and wine available we just relaxed into enjoying expert cooking and attention.
A tiny example. I asked for a little extra bread to mop up the delicious sauce with the lamb meatballs and the Head Waiter had a word with the food preparation staff. Within a couple of minutes a beautifully presented platter of the freshest of bread along with butter portions appeared.
The other 2 Italian waiters never stopped watching over customers and topped up our wine glasses whenever necessary yet at no time was this attention to detail intrusive.
We spent a very pleasant 2 hours there and will definitely return.
They do excellent value 2 and 3 course pre-theatre dinners, and being virtually across the road from The Festival Theatre must be busy most nights of the week.
Try them!

  • Visited October 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank CS2012-01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CiaoRomaManagement, Owner at Ciao Roma, responded to this review, October 24, 2012
I am pleased to hear you enjoyed your visit to Ciao Roma. We hope to see you in the future! Thank you for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hereford, United Kingdom
2 reviews
“Fantastico!”
Reviewed October 18, 2012

The first thing that strikes you is the great atmosphere as you step into 'Ciao Roma'.
A warm welcome, attentive waiters, freshly prepared italian delights all made it a great evening out.
We will certainly be back for an italian feast (including their gorgeous ice-cream sundaes!) when back in Edinburgh.
If you want fantastic value for money in a buzzing place - you must visit 'Ciao Roma'!

  • Visited August 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank hunkydory177
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CiaoRomaManagement, Owner at Ciao Roma, responded to this review, October 24, 2012
I am pleased you enjoyed your visit to Ciao Roma...we hope to see you in the future!
Thank you for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
“Nice staff shame about the manager! Rude and arrogant when I returned a meal not cooked as requested and after waiting half hour”
Reviewed September 29, 2012

Manager was rude and arrogant when I returned a meal not cooked as requested and after waiting half hour for replacement! Would NOT recommend!

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Lyanna78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galway
Level Contributor
15 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Great Italian food in a lively atmosphere”
Reviewed September 21, 2012

Excellent service in this restaurant where food is reasonably priced and of high quality. They also hosted a free fringe show in their room downstairs which was excellent.

Visited August 2012
Helpful?
Thank paddymc999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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