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“Excellent except Restaurant”

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Novotel Edinburgh Park
Ranked #74 of 151 Hotels in Edinburgh
Certificate of Excellence
Reviewed January 20, 2014

+ Location
+ Transport Links
+ Decor
+ Price
+ Facilites
- Restaurant
- Service

Great location and decor, excellent pool and gym facilities, for the price we were very impressed with the hotel itself. Service wasn't great in general around the hotel but for the price it wasn't an issue, although a smile doesnt cost anything.
Seperate from the room charge was the restaurant, priced as a high quality city centre restaurant but far from it, has alot of work to do in order to justify its high price both in quality and service, despite only having 3 tables in, service was slow and unfriendly, food was poorer than 2 for £10 pub food, next time we'll go to the KFC over the road.
Disappointed that management allowed a thumping party to continue into the early hours, if we had kids with us it may have been cause for more complaint.
Overall we would stay again for the hotel itself but would avoid the service side, with a 10 min £3 return train journey to city centre that wont be an issue.

  • Stayed: January 2014, traveled as a couple
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Thank Mark_S2727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerNovotelEP, General Manager at Novotel Edinburgh Park, responded to this reviewResponded January 22, 2014

Thank you for your recent review. We are sorry if you found our customer service poor and can assure you this is not what we promote to our staff. Staff and customer relations are a high priority for Novotel Edinburgh Park. Our hotel has Conference and Events happening daily which may include weddings/ parties, we are sorry if you felt disappointed by this.

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1,356 - 1,362 of 2,319 reviews

Reviewed January 19, 2014

Went here for weekend. Is very clean and welcoming has steam room, gym, swimming pool with bubble pool. There is a tesco with cafe, KFC, Krispy creme. Train station is very short walk from hotel with trains running every 15mins into the town. We are visiting this hotel again in February.

  • Stayed: January 2014, traveled as a couple
    • Value
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Thank Laura W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerNovotelEP, General Manager at Novotel Edinburgh Park, responded to this reviewResponded January 22, 2014

Thank you for choosing to stay with us at Novotel Edinburgh Park. We do look forward to welcoming you back next month.

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Reviewed January 16, 2014

  • Stayed: January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Raymond C
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
ManagerNovotelEP, General Manager at Novotel Edinburgh Park, responded to this reviewResponded January 22, 2014

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Reviewed January 15, 2014

Easily accessed from M8 drove in by car
Walked the 2 minute walk to rail station then had10 mins journey to city centre. Had a good night in the city. Got train back to hotel .
Got a Good nights sleep had a Great breakfast all for a Bargain price
Oh and it has a pool too!
Defo going back again when visiting Edinburgh.

Stayed: November 2013, traveled with friends
1  Thank andrea103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerNovotelEP, General Manager at Novotel Edinburgh Park, responded to this reviewResponded January 16, 2014

We really do appreciate your review. Thank you for staying with us and we hope you return in the very near future.

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Reviewed January 14, 2014

  • Stayed: January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Perzu
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
ManagerNovotelEP, General Manager at Novotel Edinburgh Park, responded to this reviewResponded January 16, 2014

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Reviewed January 13, 2014

Stayed last night, the Hotel is lovely, the room was clean and warm. The sheets however barely fit the bed, it was just as well the room was warm because the "duvet" was as thin as a twenty pound note. However if you are staying i hope you dont get room 217. The room design, more so the bathroom is a joke. Why have a two piece door?Why in a bathroom where the light can shine through the glass panels on one of the doors, if some one goes tothe bathroom in the night or early morning and switches on the light it lights up the whole room, waking everyone. The floor tiles were cracked, the grout was gone in large parts, the towel rail in the bath was loose, the ridiculous bath plug opener came off in my hand, one of the roof tiles was marked and dirty. The shower door is two piece with an open gap in the middle where the water pours through when you shower ( its hinged but the base is stuck to the bath so wont move and if it did the cubicle would be about a foot square).
The staff were pleasant and helpful at the desk but the maintenance of the room lets the place down badly. Not impressed. Stayed in the Travellodge at Ratho the week before, its miles better.

Room Tip: Steer clear of room 217
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  • Stayed: January 2014, traveled with family
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Thank Beerhunter1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerNovotelEP, General Manager at Novotel Edinburgh Park, responded to this reviewResponded January 16, 2014

Thank you for your review. We would encourage any of our guests that if they experience any problems with their stay that a Duty Manager is on call 24 hours a day. All your comments will be passed to the relevant departments for thier immediate attention.

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Reviewed January 11, 2014

  • Stayed: January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank slurper
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
ManagerNovotelEP, General Manager at Novotel Edinburgh Park, responded to this reviewResponded January 16, 2014

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Additional Information about Novotel Edinburgh Park

Address: 15 Lochside Avenue, Edinburgh EH12 9DJ, Scotland
Phone Number:
Location: United Kingdom > Scotland > Edinburgh
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#33 Family Hotel in Edinburgh
#39 Luxury Hotel in Edinburgh
Price Range: $61 - $188 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Edinburgh Park 4*
Number of rooms: 170
Official Description (provided by the hotel):
The 4-star Novotel Edinburgh Park is ideally located for a city break in Edinburgh. The hotel is a two-minute walk to Edinburgh Park tram and train station providing easy access to the Airport and Edinburgh city centre. The 170 rooms are spacious and have a contemporary design with complimentary Wi-Fi throughout the building. Our in-house Restaurant is the perfect spot for a bite to eat after a busy day sightseeing, serving quality food and drink in relaxed surroundings. ... more   less 
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Also Known As:
Novotel Edinburgh Park Hotel Edinburgh
Accor Edinburgh Park
Edinburgh Novotel
Novotel Edinburgh Park Scotland

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