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“Revolting and very poor”
Review of Ben Craig House

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Ben Craig House
Ranked #310 of 389 Edinburgh B&B and Inns
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Revolting and very poor”
Reviewed May 28, 2013

The pillow cases were dirty with snot. When I asked for a clean pillow the staff were less than friendly. The TV did not work, WIFI was not working either. The light bulb by the bed had blown, when I asked for a replacement the man asked me "what have u done to it?". Very dusty too. When I asked for a blanket because te room was so cold te gave me wat looked like a dogs blanket. Would never recommend this place and don't understand hw it's a 4 star, I'd class it 1.5 stars

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Belvedere8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ben c, General Manager at Ben Craig House, responded to this review, June 9, 2013
Respected Guest
All of our team try very hard to make all guests as comfortable as possible whilst staying with us (as previous reviewers have stated). We would like to emphasis all issues ???? that you brought to our attention were rectified immediately and to your satisfaction. It is very unfortunate that you have endeavoured to highly exaggerate your experience with us via these negative views
General Manager
Ben Craig House
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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105 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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English first
Ottawa, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 16, 2013 via mobile

Currently staying here during the first leg of my trip to Scotland... It's everything I wanted in a B&B. The price is right.
The location is good. It's about a 35 minute walk for me to the Royal Mile- admittedly I have long legs and am fairly fit so it was easy for me... If walking isn't your thing, don't worry! Ben Craig house is on a major bus route, and you just step out the door and walk across the street, hop on any bus going by and your in the heart of town in 5-10 minutes. I'm not used to taking public transit, and it was not an issue at all.
I was greeted warmly at the desk by the owner, and they have answered all my questions no problem.
I'm staying in room 5, which is a double with a twin. The room isn't huge, but for one its great, for 2 it would be cozy but still comfortable. The room is spotlessly clean, decor tasteful and includes hair drier, tv, alarm clock, kettle and FREE wifi. The washroom is small- I'm quite tall, and had to watch my elbows when shampooing, but otherwise it was again completely functional, and impeccably clean. Wouldn't hesitate to stay here agin, or recommend it to anyone!

Stayed May 2013, traveled solo
Helpful?
1 Thank sarah h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 1, 2013 via mobile

The location was perfect, with a bus stop on your doorstep with a brilliant bus service. We opted not to have breakfast so can't comment on the food. The room was nice, although it wasn't cleaned fantasticly well. Friendly staff. We got this as a late room deal so was worth the £35pn. Probably wouldn't of paid much more for it. Overall not a bad place to spend the night.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Poweredbypasties
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 14, 2013

Everything about our stay here has been great. The hotel has a really nice family feel to it, and straight away upon arrival the owner greeted us with friendliness and gave us loads of good advice on how best to enjoy our stay. There is a bus stop right outside with a plethora of services that run past all day and night, and with an all day anywhere ticket costing only £3.50, we haven't used the car once! Breakfast was great as was the service. Will definitely stay here again.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank squashedfly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level Contributor
80 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed January 26, 2013

stayed there for about a week in March 2012. Big, bright, clean rooms, tidy, well-maintained property, nice staff. Location was also quite comfortable. For those who don`t like walking might seem quite remote from the main attractions and the city centre. However, the walk-lovers would be quite happy with the position of this B&B as on the way to the centre you get to walk by little cafes and shops, etc. Really, quite happy about our experience in Ben ~Craig :)

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sil V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mountaintrecker
Level Contributor
34 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed December 7, 2012

Great location, non stop buses going into town. Located on the main road into the old town. 10 mins on the bus and you're on the Royal Mile. Only costs £1.40 to get the bus. Staff very friendly and polite. Our room was really nice and clean.Bathroom spotless and even had a jacuzzi in it! Beds very comfortable. Didn't have breakfast so can't comment on the food but it smelt delicious when we woke up in the morning. Staff let me leave my car on check out while we had a few hours looking round the city and they let us leave our luggage in a spare room. We'll definitely use the Ben Craig again.

Room Tip: Probably better at the back of the hotel if you don't want to be awoken by early morning traffic...
See more room tips
  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mountaintrecker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randers, Denmark
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 6, 2012 via mobile

Big and clean rooms, nice decoration, helpful stuff. Need bus or taxi to the center.
Heating not very adequate but when asked for heater it was provided.
Breakfast was served from only 8-9, very early for vacations.


  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GiannisD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ben Craig House

Property: Ben Craig House
Address: 3 Craigmillar Park, Edinburgh EH16 5PG, Scotland
Location: United Kingdom > Scotland > Edinburgh
Amenities:
Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #310 of 389 B&Bs / Inns in Edinburgh
Hotel Class:3 star — Ben Craig House 3*
Number of rooms: 9
Official Description (provided by the hotel):
Ben Craig Guest House provides you with the best of Bed and Breakfast in the heart of Scotland's capital city, Edinburgh. We deliver only the highest standards and warmest welcome to all of our customers, making them feel at home in our Victorian building which is fully fitted with original period décor and quality soft furnishings.Our convenient position in the south side of the city means that you are within reasonable walking distance of many of Edinburgh's top tourist attractions, including the historic Old Town, the Scottish Parliament Buildings, Holyrood Palace, various galleries and Edinburgh Castle. Ben Craig Guest House also offers you secure car parking at the front and rear of the house, free on street parking, and the easy option of public transport, allowing you to leave your car and enjoy a stress free day in the capital. You will also benefit from the extensive variety of restaurants, shops and bars situated nearby ... more   less 
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Also Known As:
Ben Craig House Hotel Edinburgh
Ben Craig House Edinburgh, Scotland

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