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“Ideal hotel for staying if going to Edinburgh Playhouse”
Review of Hotel Twenty

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Hotel Twenty
Ranked #146 of 151 Hotels in Edinburgh
Reviewed October 1, 2013

Host was fantastic,extremely friendly,bent over backwards for my mum and I,hotel was cosy and clean,room was top notch,beds were extremely comfy and I'm a restless sleeper,and had a good nights sleep,continental breakfast suited us to a T ,will definitely go back and will recommend it to family and friends,added bonus was it's maximum 15 minutes walk from bus station and just over 5 minutes from the Playhouse,and that's both my mum and I having arthritis,will be quicker for more able bodied people :-)

  • Stayed: September 2013
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1  Thank karenflw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John K, Manager at Hotel Twenty, responded to this reviewResponded October 9, 2013

Dear Guest ,

Thank you very much for your positive feedback. We take all guests comments in to consideration. We try and pride ourselves with great service and in time we are hoping to upgrade the whole hotel to a 4 star standard. Again we thank you for taking your time to comment on your stay at Hotel Twenty and hope to see you again .It was a pleasure having you stay at Hotel Twenty.

Regards

John Kelly

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342 - 348 of 554 reviews

Reviewed September 27, 2013

My wife and I stayed for 3 nights in the Hotel Twenty.
We were entirely satisfied with our choice. The Managers John
and Eddie were very helpful.The room on the ground-floor was
above our expectations and the breakfast was fine. The Location
is very convenient for visiting Edinburgh(in walking distance from
the train- and bus stations). If we come to Edinburgh again we will
try to stay in Hotel Twenty again. We can recommend it also
for longer stays.
Karin & Alfred, Germany

  • Stayed: September 2013, traveled as a couple
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Thank Reiner39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John K, Manager at Hotel Twenty, responded to this reviewResponded October 9, 2013

Dear Guest ,

Thank you very much for your positive feedback. We take all guests comments in to consideration. We try and pride ourselves with great service and in time we are hoping to upgrade the whole hotel to a 4 star standard. Again we thank you for taking your time to comment on your stay at Hotel Twenty and hope to see you again .It was a pleasure having you stay at Hotel Twenty.

Regards

John Kelly

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 25, 2013

I stayed here with my wife for 5 nights. Our first holiday in Scotland. The Hotel has plenty of character with high ceilings. It has been updated and the process is continuing. The bathroom was right up-to-date and everything worked well. Tea and coffee facillities were provided in the room which looked out over the back garden. The breakfast was a continental one. The reception guy Eddie was very friendly and helpful. There is a Thai restaurant in the basement of the Hotel which conveniently does takeaway. It is a good value Hotel a short walk from the town centre.

Room Tip: Go for a room overlooking the back garden
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  • Stayed: September 2013, traveled as a couple
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Thank DaveSenior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John K, Manager at Hotel Twenty, responded to this reviewResponded September 26, 2013

Dear Guest,

Thank you very much for your positive comments on Hotel twenty . As you are aware we are a young company looking to build up our reputation . It was a pleasure having you stay here at Hotel twenty and we would love for you to come back and stay any time. Hopefully the next time you visit we will have upgraded a few more rooms.

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Reviewed September 17, 2013 via mobile

Though we were unable to stay here as they were all booked up when we arrived; the gentleman was extremely helpful in assisting us with locating other lodging. Eddie went well above and beyond! Thx so much!

  • Stayed: September 2013
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Thank JLKEvans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John K, Manager at Hotel Twenty, responded to this reviewResponded September 23, 2013

Dear Guest,

Thank you very much for your positive comments on Hotel twenty . As you are aware we are a young company looking to build up our reputation . It was a pleasure having you stay here at Hotel twenty and we would love for you to come back and stay any time. Hopefully the next time you visit we will have upgraded a few more rooms.

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Reviewed August 27, 2013

Although we read the mixed reviews we were willing to give the hotel the benefit of the doubt however wish we'd tried elsewhere. On arrival we were greeted very nicely and shown to our room, it overlooked the main road and it was very noisy so we couldn't leave the window open. The room needed a little tlc and paint as it was very dreary, not very nice. Although some people mentioned the refurbishment we don't think it had got to our room! The location is great as its not too far from the City centre and the sheets were clean so if you just need a bed for the night then this will do but if you want a 'nice' room then this won't be for you.
Breakfast was done on the cheap too - budget juices, bread and cereal bars although the tea was good!

  • Stayed: August 2013, traveled as a couple
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1  Thank AnnMJ156
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John K, Manager at Hotel Twenty, responded to this reviewResponded August 29, 2013

Dear Guest ,

We are very sorry that you did not find that hotel of your satisfaction. As you are aware we took over the hotel 8 months ago and are looking to upgrade all the rooms and reception areas. Upon completion we are looking to achieve a very high standard. We take all comments in to consideration and appreciate your views. We do offer a free breakfast with all bookings and this is the reason it is simple and basic , just enough to help guests on their way. Thank you very much for taking your time to visit Edinburgh and Hotel Twenty.

Regards
John Kelly

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Reviewed August 9, 2013

Having just returned from a trip to Edinburgh we stayed three nights in hotel twenty, a group of six, we had three double rooms, It felt more like staying with friends than in a hotel. The service was second to none, the staff were so friendly and helpful, they couldn't do enough for you. The hotel is upgrading there rooms, the room we stayed in was one that hadn't been renovated as yet, but it was still very comfortable and very clean. The hotel is very close to the centre of the city, a 5 minute walk. We ate in the Thai restaurant situated at the hotel one night, and it was honestly the best Thai food I have ever tasted.. Very much looking forward to a return visit at some point.

Room Tip: Room 8 has been renovated
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  • Stayed: August 2013, traveled with friends
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Thank Jayne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John K, Manager at Hotel Twenty, responded to this reviewResponded August 11, 2013

Dear Guest,

Thank you very much for your positive comments on Hotel twenty . As you are aware we are a young company looking to build up our reputation . It was a pleasure having you stay here at Hotel twenty and we would love for you to come back and stay any time. Hopefully the next time you visit we will have upgraded a few more rooms.


Yours Sincerely
John Kelly

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Reviewed August 9, 2013

We have just returned from a 3 day break in Edinburgh. We randomly chose this hotel because we needed 3 double rooms and we were not disappointed. The hotel is being refurbished but apart from that there was nothing to complain about. The hotel is within walking distance to Edinburgh City Centre. The rooms were clean, tidy, clean towels everyday if we needed them and plenty tea and coffee in the room.
What makes this hotel is the staff, their customer service is second to none. Anything we needed we just had to ask nothing was a problem.
John you should be very proud of yourself and your staff.

  • Stayed: August 2013, traveled with friends
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Thank Jane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John K, Manager at Hotel Twenty, responded to this reviewResponded August 11, 2013

Dear Guest,

Thank you very much for your positive comments on Hotel twenty . As you are aware we are a young company looking to build up our reputation . It was a pleasure having you stay here at Hotel twenty and we would love for you to come back and stay any time. Hopefully the next time you visit we will have upgraded a few more rooms.


Yours Sincerely
John Kelly

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Twenty

Address: 20 Leopold Place | London Road, Edinburgh EH7 5LB, Scotland (Formerly Richmond House Hotel)
Location: United Kingdom > Scotland > Edinburgh
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #146 of 151 Hotels in Edinburgh
Price Range: $69 - $201 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Twenty 3*
Number of rooms: 11
Official Description (provided by the hotel):
Hotel Twenty is situated in the heart of Edinburgh. We strive on giving a good customer service at the best possible prices. Hotel Twenty is within walking distance of Edinburgh Waverly Train station, The Playhouse Theatre and all its shops, pubs and clubs. We have only recently taken over the Hotel and have already done a lot of cosmetic work to it. We now serve a cooked breakfast ... more   less 
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Also Known As:
Richmond Hotel Edinburgh
Hotel Twenty Edinburgh, Scotland

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