Unbelievably bad! We didn't arrive at the guest house until just after 6pm which we had advised them of beforehand. When we got there the front door was locked, and no one answered either of the two buzzers on the door. I tried to ring their number after about 20 minutes of waiting, no one answered! About 15 minutes later we received a text message to give us the code to get the master key and our room key which was inside on a table. The next morning we went to reception to pay for the room and the girl at reception didn't work for the guesthouse, she worked for the beautician that operated on the bottom floor. The bill included a £5 fee for the express checkin! I refused to pay based on it wasn't advertised at time of booking and the fact no one was actually on the building and we were left waiting 40minutes at the front of the building. Things did not get better!
The room was ok but the bed sheets had stains on the them, two old pillows were stuffed into each pillow case and you could see ugly stains on the doona/duvet through the cover. You couldn't get wifi on the top floor which was where our room was, and the communal toilet/bathroom was not cleaned the entire time we were there! (We were there for three days). Also toilet didn't flush properly, the doors were difficult to open/close and there was a strange tilt to the floor in the entire room. We did not see, speak or hear any staff the entire three days we were there. On the last day the flat screen TV fell off the wall and smashed on the floor. My husband and hadnt even touched it and we were lucky we werent near it. closer inspection saw the bracket had been screwed into the plasterboard with plastic screws. Couldn't find anyone to tell so again had to ring the number. She said someone would come to replace during the day. When we got back the broken TV and bracket had been screwed back in to a different part of the plasterboard with the same screws.
Overall a terrible experience. This is not a guesthouse, this is someone's house and they just rent out the rooms. They don't bother to clean and are extremely lazy about maintenance. And well over priced for what you pay! Don't pay more than hostel rates for this place because you won't get any better for your money!
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- Also Known As:
- Edinburgh Thistle Guest House Hotel Edinburgh
- Edinburgh Thistle Guest House Scotland