Bannatyne Health Club & Spa - Edinburgh
Open today: 9:00 AM - 5:30 PM
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Spa couples

There was a little mix up with our booking time but the manager was straight on it and she managed... read more

Reviewed March 25, 2023
NRreviewer
,
Glasgow, United Kingdom
Good

Loved Alexandra for my treatment. Very technical and brilliant. The pool is a long way from the... read more

Reviewed March 11, 2023
S8676MSjessicaa
,
Edinburgh, United Kingdom
via mobile
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Reviewed December 6, 2021 via mobile

Booked a spa day expecting a relaxing afternoon and had to leave after 50 minutes. Didn’t even make it to the treatment.

Avoid this place if you are expecting a nice spa day. Sure it’s fine if you just pop in for a treatment but not geared up for a spa day as you would expect.

Issues

- No nice meet and greet from the reception staff at the main entrance.
- Asked to pay for towel and robe, which is just ridiculous when booking a spa package.
- When eventually found the spa area reception, they seemed confused as to why we hadn’t been given bands for lockers and had round fobs.
- Changing room on completely different area to spa and had to be asked to be shown where to go. Usually when at a spa they show you around.
- Entire place was cold, not ideal when wandering round in gowns
- Only 3 beds in the relaxation room and was full, so unable to use it
- No cafe
- No nice areas to wait before treatments
- Entire place is very tired and bit grubby, not like the pictures.

Some of the above things would have been ok to get over, but combined with everything, just not up to a decent spa standard. Knew it wasn’t going to be a super posh spa, as you aren’t paying those prices, but it’s the little touches that make a spa day regardless of if the place is getting a bit past its best.

If you are a group above 1-2 people this isn’t the spa for you, there is no where nice to sit and relax between treatments. Just not very welcoming at all.

If you go expecting a leisure centre with a few treatment rooms then you won’t be disappointed but having compared to other Bannantynes this is no where near the same standard.

So glad to get out of there!!

Date of experience: December 2021
Thank KMK28
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 14, 2021 via mobile

We had a booking through a third party that we made for today, but the booking company made for 2022? I know, so did not show on bannatines system, we were frustrated as we could not have our treatments, however Alex the reception staff booked us in for swim jacuzzi steam room and a discount for someone else’s mistake which we were very happy with as it’s a short break in this city post covid and 50th birthday, so hats off to Alex and staff thank you…

Date of experience: September 2021
Thank Louise2832
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 15, 2020

Terrible customer service. I had constant problems with Bannatyne employees. They do not respond to emails and do not call back when you asked them for. They are only nice when want to charge you but after that they ignore their customers. General manager completely ignored me. Alex from sales was extremely rude when I tried to talk to him. Only one person was nice there and it was Stephanie W.

Date of experience: November 2020
1  Thank 935grazynaw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 20, 2020

We had a spa day for two for my husband's birthday. Being a Tuesday and coronavirus, it was very quiet, which made it very relaxing. Nice long swimming pool, big hot tub, spacious sauna and steam room. Clean areas everywhere. We also had massages which were perfectly relaxing. Laurita and George (that wasn't his real, that's like the English version of his name, my husband just can't exactly remember, sorry) were very accommodating and had good hands. We chilled in the heated chairs in the relaxation room after. Tempted to stay there for a nap but we headed home. Very nice few hours which I would be happy to repeat.

Date of experience: March 2020
Thank Bettina K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 14, 2020 via mobile

If I was allowed to leave less than 1 star I absolutely would. We’ve been here before and was delighted to get a voucher from my work. Unfortunately on the day I received a phone call that lead to the death of a family member. A friend that was meant to go with me tried to get it changed but even after telling the person over the phone that there was a family emergency, the person was rude and abrupt. Well I’m sorry if the death of an immediate family had inconvenienced you but a little bit of compassion and understanding would have gone a long way. Unprofessional and really just uncalled for, and completely unacceptable for a business.

Date of experience: February 2020
Thank MyAria
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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