There was a little mix up with our booking time but the manager was straight on it and she managed... read more
There was a little mix up with our booking time but the manager was straight on it and she managed... read more
Loved Alexandra for my treatment. Very technical and brilliant. The pool is a long way from the... read more
The reason my rating is so high is because of the therapist I had for my treatment. His name was Gergo and he was really fantastic and very skilled. I was so delighted with the treatments and his professionalism that I’ll likely return.
As a “spa day” the Bannatyne health club itself isn’t that great and not really geared up to “spa day” vibes. the building is old and very run down (remind me of being at the local community pool or a high school). It needs sprucing up and it does dull down the vibe of a nice spa day. The spa place itself on -1 is nice and relaxing, small but does the job. The relaxation room was lovely and it was quiet so we had it to ourselves for about 45 mins after the treatment. I also was surprised to pay for the robe and towel (it’s probably written on the site when I booked the voucher and I missed it but feel like it’s an unnecessary charge that is becoming less and less popular across other places.
Overall I’d say it’s worth a visit if just one or two of you and looking for something local, not too expensive and grab a lunch somewhere in town afterwards.

Booked a spa day expecting a relaxing afternoon and had to leave after 50 minutes. Didn’t even make it to the treatment.
Avoid this place if you are expecting a nice spa day. Sure it’s fine if you just pop in for a treatment but not geared up for a spa day as you would expect.
Issues
- No nice meet and greet from the reception staff at the main entrance.
- Asked to pay for towel and robe, which is just ridiculous when booking a spa package.
- When eventually found the spa area reception, they seemed confused as to why we hadn’t been given bands for lockers and had round fobs.
- Changing room on completely different area to spa and had to be asked to be shown where to go. Usually when at a spa they show you around.
- Entire place was cold, not ideal when wandering round in gowns
- Only 3 beds in the relaxation room and was full, so unable to use it
- No cafe
- No nice areas to wait before treatments
- Entire place is very tired and bit grubby, not like the pictures.
Some of the above things would have been ok to get over, but combined with everything, just not up to a decent spa standard. Knew it wasn’t going to be a super posh spa, as you aren’t paying those prices, but it’s the little touches that make a spa day regardless of if the place is getting a bit past its best.
If you are a group above 1-2 people this isn’t the spa for you, there is no where nice to sit and relax between treatments. Just not very welcoming at all.
If you go expecting a leisure centre with a few treatment rooms then you won’t be disappointed but having compared to other Bannantynes this is no where near the same standard.
So glad to get out of there!!

We had a booking through a third party that we made for today, but the booking company made for 2022? I know, so did not show on bannatines system, we were frustrated as we could not have our treatments, however Alex the reception staff booked us in for swim jacuzzi steam room and a discount for someone else’s mistake which we were very happy with as it’s a short break in this city post covid and 50th birthday, so hats off to Alex and staff thank you…

Terrible customer service. I had constant problems with Bannatyne employees. They do not respond to emails and do not call back when you asked them for. They are only nice when want to charge you but after that they ignore their customers. General manager completely ignored me. Alex from sales was extremely rude when I tried to talk to him. Only one person was nice there and it was Stephanie W.

We had a spa day for two for my husband's birthday. Being a Tuesday and coronavirus, it was very quiet, which made it very relaxing. Nice long swimming pool, big hot tub, spacious sauna and steam room. Clean areas everywhere. We also had massages which were perfectly relaxing. Laurita and George (that wasn't his real, that's like the English version of his name, my husband just can't exactly remember, sorry) were very accommodating and had good hands. We chilled in the heated chairs in the relaxation room after. Tempted to stay there for a nap but we headed home. Very nice few hours which I would be happy to repeat.

If I was allowed to leave less than 1 star I absolutely would. We’ve been here before and was delighted to get a voucher from my work. Unfortunately on the day I received a phone call that lead to the death of a family member. A friend that was meant to go with me tried to get it changed but even after telling the person over the phone that there was a family emergency, the person was rude and abrupt. Well I’m sorry if the death of an immediate family had inconvenienced you but a little bit of compassion and understanding would have gone a long way. Unprofessional and really just uncalled for, and completely unacceptable for a business.
