There was a little mix up with our booking time but the manager was straight on it and she managed... read more
There was a little mix up with our booking time but the manager was straight on it and she managed... read more
Loved Alexandra for my treatment. Very technical and brilliant. The pool is a long way from the... read more
We had a spa day for two for my husband's birthday. Being a Tuesday and coronavirus, it was very quiet, which made it very relaxing. Nice long swimming pool, big hot tub, spacious sauna and steam room. Clean areas everywhere. We also had massages which were perfectly relaxing. Laurita and George (that wasn't his real, that's like the English version of his name, my husband just can't exactly remember, sorry) were very accommodating and had good hands. We chilled in the heated chairs in the relaxation room after. Tempted to stay there for a nap but we headed home. Very nice few hours which I would be happy to repeat.

If I was allowed to leave less than 1 star I absolutely would. We’ve been here before and was delighted to get a voucher from my work. Unfortunately on the day I received a phone call that lead to the death of a family member. A friend that was meant to go with me tried to get it changed but even after telling the person over the phone that there was a family emergency, the person was rude and abrupt. Well I’m sorry if the death of an immediate family had inconvenienced you but a little bit of compassion and understanding would have gone a long way. Unprofessional and really just uncalled for, and completely unacceptable for a business.

Went for Spa day used pool and facilities then had a facial and shoulder massage from George to be honest it was the best facial I have had very relaxing and skin felt amazing all staff were very pleasant and helpful only negative was the changing rooms are a bit tired and you need to hire the robes however my facial treatment more than made up for the negatives

My friend had gotten me a voucher for a spa treatment for 2 when we arrived the receptionist was lovely so welcoming. She then took us to the spa where we were greeted by the staff who were also lovely. The spa itself was so relaxing i received a facial and a scalp massage which was excellent. My friend got a neck, shoulder and back massage which she really enjoyed. Overall was a great experience and we will be back.

Myself and my partner went to Bannatynespa for a well needed spa day. We received amazing treatments from George, Taylor, Kaja and Debbie. I would highly recommend due to the amazing service received from the lovely therapists ❤️

Well 2nd time here for spa first time was better 2nd time was kn relaxation room allbh could here and feel are people in the gym 🙈 honestly thought i was bouncing off seat for relaxation it should be moved to a quieter part of uilding not next to a gym. Message was ok we got back face scalp back was way to hard but rest was fine and relaxing. Staff dont really talk to u but that okay was there to relax
