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7 - 12 of 820 reviews
Reviewed January 14, 2020

We got to the hotel in the evening the lady at the desk was good and help,we were going down the corador the heat was over whelming got to the room it was ok went to go to bed it was so uncomfortable it was untrue we discovered the mattress was the wrong way around so we stripped the bed turned it over then remade it there was a notice on the mattress did say this side up,we went down for breakfast that was not good the lady did not even speak to us we check out told the lady at reception she basically said it was our fault about the bed we will not be back we canceled our second booking

Date of stay: November 2019
Trip type: Traveled as a couple
Thank ambu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PiriesManager, General Manager at Piries Hotel, responded to this reviewResponded 4 weeks ago

Dear Ambu,

Thank you for taking the time to share your feedback.

Sincerely,

Stewart
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 30, 2019

Birthday treat - Edinburgh. Hotel o website looked fantastic 3Star - What a let down. Old Vitoria building offered room in the BASEMENT, down steep stairs, into the depth of the hotel. Room big, but came with problems. Carpet torn and ripped, Dazmp patch on ceiling, window opened easily, wide enough for anyone to climb through into the room, as it backed onto an alleyway. Shower basin had chips in it, with rough edges (couldn't stand on it, and the sink had chips in it.) Offered alternative room on 2nd floor, up steep stairs (no lift) Couldn't do stairs due to knee surgery.

Room tip: If you book don't have rooms 5 - 10 they are in the basement
Date of stay: December 2019
    • Location
    • Sleep Quality
    • Service
1  Thank cazzkeeler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PiriesManager, General Manager at Piries Hotel, responded to this reviewResponded December 31, 2019

Dear Cazzkeeler,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

Stewart
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 28, 2019 via mobile

It was nice until we arrived. We walked in and weren’t acknowledged or welcomed! The receptionist was unfriendly and not very helpful. And when given the key to our room we where pointed to a door and given no directions what so ever! When we got to our room it was very different to the online picture and had a few old leeks!

Date of stay: December 2019
Trip type: Traveled with family
Thank saramD7310OV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PiriesManager, Operations Manager at Piries Hotel, responded to this reviewResponded December 30, 2019

Dear Guest,

We appreciate the time you have taken to share your feedback.

It is disappointing to hear that you were not satisfied with the serivce from our front desk. We pride ourselves on providing excellent service and a comfortable environment to our guests at all times so please know that these issues will be addressed to the appropriate member of our team moving forward.

We do hope you allow us another opportunity to share a more positive experience with you soon.

With much appreciation,

Fabio
Operations Manager

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Reviewed December 22, 2019

We stayed here due traveling to Slovakia from UK for 2 night. We got a huge room with a 2 (!) double beds and with a spacious bathroom. Very quiet and save place, walking distance from Princes street and all the attractions. The haymarket trainstation it is just across the street. There is a very good italian bistro just around the corner. Will choose this place again!

Date of stay: December 2019
Trip type: Traveled as a couple
Thank Karolin007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PiriesManager, General Manager at Piries Hotel, responded to this reviewResponded December 31, 2019

Dear Karolin007,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Stewart
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 29, 2019 via mobile

Well what can I say. Stuart made us feel very welcome. Ideal place for sightseeing & shopping with a bonus of the Christmas market which was huge. Great rooms & a lovely breakfast. The staff were all amazing. We were well looked after.

Date of stay: November 2019
Trip type: Traveled with family
Thank 408gilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PiriesManager, General Manager at Piries Hotel, responded to this reviewResponded December 2, 2019

Dear 408gilla,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Stewart
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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