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“Why would you stay anywhere else in Edinburgh” 5 of 5 bubbles
Review of The Chester Residence

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The Chester Residence
Ranked #1 of 150 Hotels in Edinburgh
Certificate of Excellence
Glasgow, United Kingdom
1 review
“Why would you stay anywhere else in Edinburgh”
5 of 5 bubbles Reviewed May 9, 2011

A 5 star one bedroomed Apartment in the centre of Edinburgh on a Saturday night for less than one hundred pounds...... unbelievable but luckily for me, true. This place was perfect from start to finish. The staff were very friendly and helpful and the apartment was a joy to behold. A huge lounge, with all the modern trimmings, Sky TV, DVD player with a library of free films in the foyer, Ipod docking station and a very cosy remote controlled real flame gas fire. The hotel provide a menu for dinner and breakfast, delivered to your room but unaware of this prior to our visit we chose to self cater and found that the modern kitchen had every appliance necessary to accomodate our needs. The king size bed was extremely comfy and the bathroom very modern and well presented. We have stayed in several apartment hotels throughout the UK and have to say this is by far and away the best one yet. The only negative I can come up with is that we only stayed for one night. We will be back.

  • Stayed May 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Toddyman629
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,756 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (363)
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English first
UK
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed May 8, 2011

This is how all hotels should be! We only stayed for the night but we will definitely be back!!
The rooms are beautiful with all home from home comforts and the staff are fantastic. Everyone went out of their way to ensure we enjoyed our stay from delivering a complimentary cocktail to our room to ensuring we had a reservation at a lovely restaurant at short notice.
Although it it a little out of the way it is only a short walk to princess street and the area provides a serene environment from the hustle and bustle of the central hotels.
We can't recommend The Chester Residences enough!!

  • Stayed April 2011
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LucieAM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hedon, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed May 8, 2011

Just returned home from a two night visit and must say this is the best hotel in the uk I have ever used. The rooms are immaculate with everything you need even down to a tv in the bathroom. All of the staff go out of there way to assist in any way they can.

During our visit it was my husbands birthday and they presented him with a hamper and bottle of wine. On Saturday evenings the hotel offers all guests complimentary canapés and cocktails( just a shame we could not take up this offer due to children not being allowed in the bar because of Scottish licensing laws).

If you are ever visiting Edinburgh don't even consider another place. I would rate this place better than 5 star and hope this place goes from strength to strength.

  • Stayed May 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Floracat2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle Upon Tyne
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed May 8, 2011

Not much to say that hasn't been covered in previous reviews, Chester Residence lived up to high expectations.
Booked penthouse apartment for three night stay to celebrate my wife's 40th birthday.
Very warm welcome, staff very friendly and helpful. Complimentary bottle of wine and birthday message from manager in apartment thoughtful touch.
Apartment spotless and well appointed. Very peaceful area which was a real treat for a stay in a capital city. View of Edinburgh castle from bedroom (and bathroom!) lovely.
Couldn't fault The Chester Residence-all aspects of stay excellent from quality of accommodation to top notch customer service.

  • Stayed May 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank lainey7200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scottish Borders, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 bubbles Reviewed May 6, 2011

This hotel has plenty good reviews, but have to say mine not all good.
We booked the penthouse 4 months in advace and when we arrived were shown to another room, with a building site for a view!
We then were taken to the penthouse (because luckely the other double booking didn't arrive!) but no apology was made.
Their were nigly things which for 5 star shouldnt have been.
Loads light bulbs didnt work and the bedroom was like a hot house during the night.
The tap fitting was slack on the bath and a hole in the wall where clients were fitting the hand shower back on the holder, and the base of the wet room floor bit grubby at the corners.
Think for 5 stars things like that that are needing attention should get it and quickly.
The boy that offered to take our luggage when we arrived never even acknowlaged us on departure!!!

Room Tip: Ground level rubbish view
See more room tips
  • Stayed April 2011, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
11 Thank NorthSeaTimmy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChesterResidenceRory, General Manager at The Chester Residence, responded to this review, May 7, 2011
Dear North Sea Timmy-
Thank you for your review, im sorry that you chose this forum to air your issues rather than speaking to us at the time of your stay.
We offered you an upgrade to one of our beautiful new apartments in townhouse 6 , and you accepted , changing your mind when you arrived as you claimed you prefered the bathroom in the penthouse, so we moved you again. Please note we NEVER double book guests !
When you checked out none of the issues you claim in your review were mentioned and i find it difficult to beleive that the faults you mentioned occured as i personally check every room , every day.However we are aware of your "place of work " and have reported this to tripadvisor.
Kind regards -Rory MacAleece. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
1 review
5 of 5 bubbles Reviewed May 6, 2011

Where to start. From our arrival we were made to feel very welcome with lovely coffees and teas served to us while our bags were taken up to the apartment.

The apartment itself was spotless and very high end and came complete with ipod and GHD'S. All breakfast food was provided and the mini molton brown toiletries were an added delight!

The staff were exceptional especially Katie, who brought us cocktails to our rooms on the saturday night !! I've stayed in many hotels all over the world and the big chains could take a few lessons from this small boutique.

We will definately stay again.

  • Stayed April 2011, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank shellster1_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChesterResidenceRory, General Manager at The Chester Residence, responded to this review, May 7, 2011
Shellster 1-
It makes me very proud when i read reviews like the one you took the time to post.Our team here at Chester work so hard to make every guests stay a great one. I see from your review you loved our sundown cocktail! We look forward to you returning.
Rory MacAleece -GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
1 review
5 of 5 bubbles Reviewed May 5, 2011

Fantastic service, very spacious clean,modern apartments.
Lots of room in the 2 bedroom apartment for a family with teenagers.
Fittings, furnishings are superb.
Staff could not do any more for you.
Beds are very comfortable.
Overall would be the best accommodation I have stayed in anywhere

Room Tip: the mews apartment was wonderful
See more room tips
  • Stayed May 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 255093Steve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChesterResidenceRory, General Manager at The Chester Residence, responded to this review, May 7, 2011
Hi Steve
Glad you enjoyed your stay in our amazing Mews Apartments. You are so right that they suit families of any age simply due to the space.
We work hard to ensure all guests have a real 5 star stay, on this occasion it seems you did.
I look forward to you returning to Chester.
Rory MacAleece-GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Chester Residence

Property: The Chester Residence
Address: 6 - 9 Rothesay Place, Edinburgh EH3 7SL, Scotland
Phone Number:
Location: United Kingdom > Scotland > Edinburgh > West End
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Airport Transportation
Hotel Style:
#1 Luxury Hotel in Edinburgh
#1 Romantic Hotel in Edinburgh
#1 Business Hotel in Edinburgh
#2 Family Hotel in Edinburgh
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Chester Residence 5*
Number of rooms: 23
Official Description (provided by the hotel):
The Chester Residence is a collection of 5 Georgian townhouses set in the stunning west end of Edinburgh. These chic 5 star (Scottish Tourist Board rated) designer suites blend seamlessly with attention to detail and a level of personalized service that ensures guests enjoy the highest standards, synonymous with The Chester Residence. Each suite is an oasis of tranquility, offering spacious, individually designed suites with all the benefits of a luxury hotel. The latest in room technology is provided including, direct-dial telephone, voice mail, wide-screen multi-channel TV, DVD, CD player and iPod docking stations. ... more   less 
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Also Known As:
The Chester Residence Hotel Edinburgh
Chester Residence Edinburgh
Chester Residence Hotel Edinburgh
The Chester Residence Edinburgh, Scotland

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