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Novotel Edinburgh Centre
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Reviews (2,841)
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959
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All reviewsseparate toiletswimming poolexecutive roomgrassmarket arearoyal milesauna and steam roomleisure facilitiessofa bedgrass marketmodern hotelprinces streetbuffet stylecity breakbooked this hotelmin walkcastle viewcentral location
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1,312 - 1,317 of 2,841 reviews
Reviewed April 22, 2014

We just got back from a three nights stay at the Novotel. The location is very good in a quiet street just a short walk from the Castle. If you are lucky like us you might get a Castle view! Our bedroom was very well equipped, bright and spacious. The bathroom had both shower and bath and the toilet are separated. The swimming pool, Jacuzzi, steam room and sauna are quiet small but a great addition to the hotel facilities. Wifi is available and fast. We didn't get to use the bar or restaurant.

Room Tip: Try to request a castle view!
  • Stayed: April 2014, traveled as a couple
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Thank lj250
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig M, General Manager at Novotel Edinburgh Centre, responded to this reviewResponded April 28, 2014

Thank you very much for your review, I am delighted that you enjoyed your visit to the Novotel Edinburgh Centre. I look forward to welcoming you back again soon.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 22, 2014

  • Stayed: April 2014, traveled with family
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Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Craig M, General Manager at Novotel Edinburgh Centre, responded to this reviewResponded April 28, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed April 21, 2014

The hotel is well located but the rooms are small, bathroom separate to the toilet. Swimming pool - dirty floor, no facilities, entrance with code that you are not informed about previously so you have to run back to the reception. No toilets at the pool.
For one night stay ok but for a romantic holiday in the beautiful Edinburgh, wouldn't recommend.
Constant queues at the reception.

  • Stayed: April 2014, traveled with family
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Thank GiSca1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig M, General Manager at Novotel Edinburgh Centre, responded to this reviewResponded April 28, 2014

Thank you for leaving your thoughts. I am sorry to hear that your stay was not satisfactory and I apologise for your disappointment.
At Novotel, we strive to provide a superior service experience for every customer; therefore your constructive feedback is very important to us.
We appreciate you sharing your feedback and it is our hope that you will allow us an opportunity to serve you better in the near future.

Regards,

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Reviewed April 17, 2014

Sadly dissapointed with my stay here on 16th April 2014. Booked this hotel as was on business trip. My business was at the opposite side of the city. I chose this hotel spacifically as it had onsite secure parking. This was issued on a 1st come 1st served basis. The hotel failed to mention this when they accepted my £115 per night booking. The onsite parking was a necessity as ive just undergone major surgery and limited to my walking ability and my vehicle had over £8000 worth of equipment. However the hotel did offer to pay my parking at another location a few miles away. Not an option for me sadly. Then as a good will gesture the girl at reception upgraded my room,oh yeah thats right this was the room i had booked so this was a blatent lie in my face. The suite i booked was avaerage. Could have done with a hoover paper wrappings on the floor and under the tv table etc. A few more minutes spent cleaning would have sorted this. The check in staff where terribly un helpful and very poor at communicating and understanding my temporary disability. I am currently writing a full letter of complaint to the Novotel HQ and will not use there hotels until my complaint is investigated fully. I dont normally complain but can't help thinking what if i was disabled indefinitely,is this the way staff are trained to deal with people. On the plus side the bar food was fairly priced and the staff in here where more helpful at moving tables and chairs etc to accomodate my needs

  • Stayed: April 2014
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2  Thank steviep0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig M, General Manager at Novotel Edinburgh Centre, responded to this reviewResponded April 20, 2014

Dear Guest, thank you for taking the time to write a review. If you could please forward me your details at h3271@accor.com, I would then be able to investigate the issues you pointed out and provide you with a personal reply. Without the information of your stay we are unable to address your concerns. Kind regards,

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Reviewed April 14, 2014

All needs are catered for whether business, short breaks or longer stays for all ages. We hope to visit again in the future. Location of the hotel is ideal for visiting most of the places of interest by foot if you are able or reasonably priced taxi. One attraction is situated right next door. The Fire Museum.

Room Tip: From our experience. Our room was to the rear of the building. Stayed for three nights and enjoyed peace and quiet. Never once disturbed
  • Stayed: April 2014, traveled with friends
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Thank Keith F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig M, General Manager at Novotel Edinburgh Centre, responded to this reviewResponded April 20, 2014

Thank you very much for your review, I am delighted that you enjoyed your visit to the Novotel Edinburgh Centre. I look forward to welcoming you back again soon. Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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